On December 4th, 2018, I purchased a 2015 BMW 435i Xdrive for $34,949, (Along with the wheel and tire warranty ($2,450 for 5 years) and key FOB insurance ($399.75 for 3years) in an all cash deal from BMW of Springfield. Not long after that when I took the car to The Bimmer Clinic for an oil change the technicians discovered leaking seals from the differential and axle.
When I took the car back to BMW of Springfield I was told “Those items were not covered “, even though the car was still under warranty. When I sifted through the items that were supposed to be replaced on all CPO vehicles, I contacted BMW of North America in which they agreed, made a call to BMW of Springfield and the items were replaced at no cost. Months later I began hearing a sound from the front end and took the car back 3 times before they finally fixed it at no cost.
On 4/8/21 I sold the car to purchase a newer BMW in an all-cash deal. I contacted BMW of Springfield on 4/9/21 to get a refund for the unused portion of my wheel/tire and key FOB insurance but no one seem to know who would handle this request. I asked the representative to speak with a manager but was told they would leave a note for them to contact me (No one ever called).
On 4/12/21 I sent an email through BMW of Springfield contact form and within hours I received a response which stated “If you ever used your insurance there is no way you are going to get your money back and besides the warranty company went out of business”)! Both statements were lies, but I am used to dealing with this dealership and their lies! After I sent him the contract stating that they are responsible for my refund minus $35.00 his tone quickly changed and stated, “I was only repeating what a supervisor told me before and besides, I shouldn’t be handling this”. I was then passed off to Someone named Amanda.
Amanda sent me the cancellation forms via e-mail, I signed them and sent them back on 4/13/21. Amanda told me that they were backed up so it might be a slight delay. 1 week goes by and I email Amanda for an updated status and was told “I haven’t heard anything and will let you know when I do.” 2 weeks go by, and she tells me the same thing but now she seems agitated that I am asking for my money back! 3 weeks go by and through the email you can tell she is clearly agitated by using exclamation points (“As I stated before, I will let you know when I hear something!”).
On 5/17/21 I called the warranty company myself and was told “Everything was processed, and authorization will be sent to BMW of Springfield on the 5/20/21 and they are responsible for giving me my refund.” On 5/26/21 I again emailed Amanda and never received any reply. On 5/27/21 I emailed Amanda again and simply told her someone will be in touch, and as of this writing on 5/28/21 I still have not heard from her.
This is purely a function of having a dealership full of children pretending to be professionals with no prior managerial training or understanding that “the sale begins after the sale.”
BMW of Springfield Reviews
On December 4th, 2018, I purchased a 2015 BMW 435i Xdrive for $34,949, (Along with the wheel and tire warranty ($2,450 for 5 years) and key FOB insurance ($399.75 for 3years) in an all cash deal from BMW of Springfield. Not long after that when I took the car to The Bimmer Clinic for an oil change the technicians discovered leaking seals from the differential and axle.
When I took the car back to BMW of Springfield I was told “Those items were not covered “, even though the car was still under warranty. When I sifted through the items that were supposed to be replaced on all CPO vehicles, I contacted BMW of North America in which they agreed, made a call to BMW of Springfield and the items were replaced at no cost. Months later I began hearing a sound from the front end and took the car back 3 times before they finally fixed it at no cost.
On 4/8/21 I sold the car to purchase a newer BMW in an all-cash deal. I contacted BMW of Springfield on 4/9/21 to get a refund for the unused portion of my wheel/tire and key FOB insurance but no one seem to know who would handle this request. I asked the representative to speak with a manager but was told they would leave a note for them to contact me (No one ever called).
On 4/12/21 I sent an email through BMW of Springfield contact form and within hours I received a response which stated “If you ever used your insurance there is no way you are going to get your money back and besides the warranty company went out of business”)! Both statements were lies, but I am used to dealing with this dealership and their lies! After I sent him the contract stating that they are responsible for my refund minus $35.00 his tone quickly changed and stated, “I was only repeating what a supervisor told me before and besides, I shouldn’t be handling this”. I was then passed off to Someone named Amanda.
Amanda sent me the cancellation forms via e-mail, I signed them and sent them back on 4/13/21. Amanda told me that they were backed up so it might be a slight delay. 1 week goes by and I email Amanda for an updated status and was told “I haven’t heard anything and will let you know when I do.” 2 weeks go by, and she tells me the same thing but now she seems agitated that I am asking for my money back! 3 weeks go by and through the email you can tell she is clearly agitated by using exclamation points (“As I stated before, I will let you know when I hear something!”).
On 5/17/21 I called the warranty company myself and was told “Everything was processed, and authorization will be sent to BMW of Springfield on the 5/20/21 and they are responsible for giving me my refund.” On 5/26/21 I again emailed Amanda and never received any reply. On 5/27/21 I emailed Amanda again and simply told her someone will be in touch, and as of this writing on 5/28/21 I still have not heard from her.
This is purely a function of having a dealership full of children pretending to be professionals with no prior managerial training or understanding that “the sale begins after the sale.”
Cc: NJ Consumer Affairs
BMW of North America