Fact: car was serviced by BMW on April 27. Oil was changed, leaking coolant pipe was replaced, recall was repaired.
Fact: April 30 the engine seized
Fact: car was towed to BMW
Fact: 4 days later I was notified of the seized engine. I was told there was metal shavings in the oil filter. I was told it could have been a faulty fuel injector or broken bearing rod.
Fact: at no point in time did BMW ask me what happened during the initial breakdown.
Fact: there was no metal shavings in the oil filter. The fuel injectors were in perfect working order. Bearing rod was not broken.
Fact: fault codes were never generated by BMW or so they say.
Fact: fault codes were generated by a second opinion certified mechanic.
Fact: fault codes all pointed to water pump failure.
Opinion: very convenient for BMW to not have run the fault codes considering they led directly to a system they worked on just 4 days earlier.
Fact: I cannot prove BMW caused the water pump failure.
Fact: I can prove that BMW severely misdiagnosed the issue.
Fact: I can prove that BMW lied about metal shavings in my oil filter
Opinion: BMW service department will never be trusted ever again. Based upon my inquiries around town I am not the only one with these feelings.
Fact: BMW confronted with all of the above.
Fact: Their response was we don’t care and it really does not matter about the metal flakes. Nor does it matter they misdiagnosed the issue.
BMW of Fort Myers Reviews
Fact: car was serviced by BMW on April 27. Oil was changed, leaking coolant pipe was replaced, recall was repaired.
Fact: April 30 the engine seized
Fact: car was towed to BMW
Fact: 4 days later I was notified of the seized engine. I was told there was metal shavings in the oil filter. I was told it could have been a faulty fuel injector or broken bearing rod.
Fact: at no point in time did BMW ask me what happened during the initial breakdown.
Fact: there was no metal shavings in the oil filter. The fuel injectors were in perfect working order. Bearing rod was not broken.
Fact: fault codes were never generated by BMW or so they say.
Fact: fault codes were generated by a second opinion certified mechanic.
Fact: fault codes all pointed to water pump failure.
Opinion: very convenient for BMW to not have run the fault codes considering they led directly to a system they worked on just 4 days earlier.
Fact: I cannot prove BMW caused the water pump failure.
Fact: I can prove that BMW severely misdiagnosed the issue.
Fact: I can prove that BMW lied about metal shavings in my oil filter
Opinion: BMW service department will never be trusted ever again. Based upon my inquiries around town I am not the only one with these feelings.
Fact: BMW confronted with all of the above.
Fact: Their response was we don’t care and it really does not matter about the metal flakes. Nor does it matter they misdiagnosed the issue.