I bought a designer blouse on bluefly.com. It was supposed to be new merchandise, but when it came, it appeared worn, so I decided to return it. There was no return label sent, and no information about how to return the item, so I contacted bluefly.com customer service by email.
Bluefly.com customer service then sent me a return label only, no form to fill out for me to give the reason for my return as other stores have. At no time was I asked why I was returning the product.
When bluefly.com received the item back, they sent me an email telling me they were refusing the return because the item was worn. BUT THEY SENT ME THE ITEM ALREADY WORN! There was no disclosure on the bluefly.com site where the item was described that it was worn.
DON'T BUY FROM BLUEFLY.COM! THEY ARE SELLING USED ITEMS AS NEW!! Warning -- scam site!
Hello, My name Lorraine Levinson.I do have serious issues with customer service. In April I ordered coat/cape and right away I did return to them on April 28th, 2017. Here my order number #34453811893 here the prove from FEDEX delivery my returns prove of FedEx delivery of my returns to them Bluefly got my Returns on May 2nd, 2017, since this date I got just one single message -receiving confirmation. I do calling, but they are not answering, the telephone has been disconnected. I am writing to them without responses too. They do keep an expensive coat and my money, they sent some kind of advertisement on my email instead of giving me a proper date and time of my returns. I did return according to the Policy !!! They are not following their own Policy, this company is not Legit , total fraud by them !! My email is [email protected]
Bluefly Reviews
I bought a designer blouse on bluefly.com. It was supposed to be new merchandise, but when it came, it appeared worn, so I decided to return it. There was no return label sent, and no information about how to return the item, so I contacted bluefly.com customer service by email.
Bluefly.com customer service then sent me a return label only, no form to fill out for me to give the reason for my return as other stores have. At no time was I asked why I was returning the product.
When bluefly.com received the item back, they sent me an email telling me they were refusing the return because the item was worn. BUT THEY SENT ME THE ITEM ALREADY WORN! There was no disclosure on the bluefly.com site where the item was described that it was worn.
DON'T BUY FROM BLUEFLY.COM! THEY ARE SELLING USED ITEMS AS NEW!! Warning -- scam site!
Hello, My name Lorraine Levinson.I do have serious issues with customer service. In April I ordered coat/cape and right away I did return to them on April 28th, 2017. Here my order number #34453811893 here the prove from FEDEX delivery my returns prove of FedEx delivery of my returns to them Bluefly got my Returns on May 2nd, 2017, since this date I got just one single message -receiving confirmation. I do calling, but they are not answering, the telephone has been disconnected. I am writing to them without responses too. They do keep an expensive coat and my money, they sent some kind of advertisement on my email instead of giving me a proper date and time of my returns. I did return according to the Policy !!! They are not following their own Policy, this company is not Legit , total fraud by them !! My email is [email protected]