Bluebird terminated my account for zero reason claiming suspicious activity. Id load my card transfer money to my girlfriend an kids card so they can eat pay bills an rent. I explained same transactions every week every month for 3 plus yrs now. They flat out said they didnt care. 80% of michigan buisness wont accept this card or add fees to use it so she pulls pulls cash off of it.
Another issue is if u use atm at a casino they block ur card access as well Bluebird wants to control where an how you use your money that you load. Whats so odd bout this is they flat out refused to allow me to speak to a manager to try an fix this. BLUEBIRD BY AMERICAN EXPRESS IS A RIPOFF AN SCAM
First I called because someone had transferred $100 out of my account that I did not authorize. I called to report it. They told me they would investigate and reverse the transaction once they investigated. The next day I received a notification in my email that $100 had been transferred from set aside account. I called to let them know I did not do that. That is when I was informed that they did it because they closed my account and locked my card. They said the investigation had been completed and they found the transaction I had reported was indeed authorized and my account was closed because I was in breech of the membership agreement because I filed a fraudulent claim. What?! Not only was I out the $100 that someone took but now I had $0 and no paycheck for another week. I was told I had pending transactions and once those were completed I would get a check for the balance. Seven days later I received a check. I went to cash the check and was told it was declined because the check had already been approved somewhere else. Whaaaaat?! I call Bluebird...again. I asked if the check could be canceled and another one sent. The response I got was this..."Because you have told us the check has already been approved we cannot stop payment on the check and issue another one. We suggest you file a police report and tell them your check was stolen." Mind you, the check was in my hand. I asked of they could check and see if it had been cashed. I was told no they could not and that I needed to file a police report and call them back and provide them with the police report number. Then they might be able to help me. I said "So you're telling me to file a false police report? " She said" No ma'am you told me the check was cashed and you did not cash it." That is when I reiterated that the check was not stolen I had it in my hand. She told me they did their part then. After I told her everywhere else in the world a company can check and see if a check they wrote had been cashed or not, she told ne she would send my issue to some team and could call back in 24 to 48 hours and check on the result. I am so done!
Three days of tears and fears, now the truth has been revealed. They kept my benefits for them selves. SSA tells me it has been sent direct deposit into my account but bluebird tells numerous different stories. Please get away from these people
My personal opinion, do not use this bank. They stole my benefits from me. I never owed them any money. SSA traced my benefits and sent it direct deposit. But bluebird constanly say, I have nothing. I believe wholeheartedly that they have kept it for themselves. Even the bank in Utah that their linked too and work for, wouldn't even check my account. I encourage you all over the world, please do not use bluebird. They will steal your money.
I have had my Bluebird Prepaid card for some time and what I didn't know is why my money was disappearing without my permission. I found out that June was authorizing his company to remove money from my account everytime that I put money on my prepaid card to pay a bill and once I would attempt to pay my bill then.
The money was gone and I would call and the customer service representatives would tell me that they would place a dispute but what I didn't ask them to dispute this one particular claim and they did to rectify why they were able to take my $100.00 that was placed on my card to pay a bill on January 9th, 2019 and by the 10th the money was gone.
Plus I had a balance of 46.01 and that was gone as well so they take money when they need to move money around. This is how they are stealing my money and it has been happening for a very long time. On January 11th, 2019 my bill was due and payable and all of my money had disappeared into thin air.
So, I called and I asked this agent what is going on, why is it that everytime I put money on my card June tells you to take my money, I have a balance of 13.00 only after I have put 160.00 and my bills weren't paid. Today you told me that I have an outstanding balance of 26.00, how could that be. I didn't authorize you to take my money and now I have a balance owed to you this is a scam, you are out to rip people off while they are sleeping at night, why are you doing this to me June.
June told me if you continue to scream and yell at me then I will hange the phone up and I told you need to do that because you have stolen my money and now you have made up a very good reason to make it appear to be legitimate, you scammer and lier. Your agents protects you and I am sick and tired of you and your scams.
I want you to remove my card from your files and I am contacting an attorney and he seemed so cool and calm. June said go right ahead, because he's living on some remote island that you cannot touch him. He's a manipulator. Don't use them they are scammers and they take your money once you load your cards this is so sad, my bills are being unpaid because of June and his thieves. I want my money returned to me, they have ripped me off.
On january 22cd I sent a check to a lawyer for funds needed t close on my house. After putting in all information of the payee I compleded the tranaction and was quickly sent an email staing that the payee will recive the check by january 25 2018 They Did not ,now as a result of this I may loose out on an intrest rate that was locked untill the 29th Today is the 26 and If the payee does not get it by mail today i am srewed When I called to complain they said that it is an esimate when in fact it says 2-4 days on top on the 'YOUR CHECK WILL ARRIVE ON JANUAR 25'. I WANT FULL COMPISATION TODAY IF MY CHECK DOES NOT ARRIVE ON TIME. I have all emails that contradick anyone tellin gthat it is an esimate if that is so then it should say that but the words "will Be" and "Estimate" are 2 totally different things and mean different. please help i was told that i have to stop moving my things in because she has not goton the check so i canceled movers and its just a pain they dont have tracking numbers so i can at least know when it was mailed out nothing i can call 4 times and be told 4 different things when i call that is also very annoying
I initiated a dispute with American Express Bluebird on January 11th in the amunt of $811.30 which was a partial refund that was not given to me from an owner through VRBO (Homeaway). I sent in the documentation stating the refund had been issued by the owner but I had not received it. The initial transaction was $1361.30 and the owner only refunded me $550. When I called her she immediately issued the remaining refund but then cancelled it and will not answer her phone or respond to anyone. I have an email staing from her I was to get it and the VRBO company told her to. She initiaed it and then went back and cancelled it. Bluebird told me I would get a provisional credit on the 10th business day after filing the dispute since I had the email from the owner stating the refund was issued and the total investigation would be no longer than 45 days from the 11 of January.. After 10 days, I got no reply from Bluebird and no credit.
When I called their 800 number they gave me some excuse that it would be another day. Still no credit. I called several times and spoke to Managers, Supervisors and asked to speak to the dispute department. They all state that the back offices have no phones to call. They also have no email to coresspond as the email is only internal. Finally on January 27th they emailed and stated they needed proff that the refund was issued which I had already sent them on January 11th. They then emailed after I sent it again stating it would be another 45 days since I just sent that in to them. They just told me today that my next update would be March 13th. I explained to the idiot on the phone it was more than 45 days and she said "Sorry, we cannot help you" I got a manager and they stated " You made the transaction, it's not our fault" I told thenm the date was wrong and all they say is the back office made notes and all they can do is make notes on the account and there is no one I can speak to. They offered me to hold in a 45 min to 1 hr call que for a supervisor. This has happened to me 6 tinmes since I initially filed my dispute. I asked for evidence that they were working on my case and they say "Trust me, they are"
I filed a complaint with their Consumer Affairs Department last week in Salt Lake City and got no reply. Apparently Bluebird does not do their job under their disclosures and they say no one can make them do it. Is there any justice against these folks???
After the sudden death of my husband, I contacted Bluebird about his prepaid card. It had a remaining balance prepaid on it of $257 dollars. After faxing them all of the requested information including a death certificate they didnt bother to even call, just sent a email that cant be responded to that my documents were not accepted, after they said I only needed to send the death certificate!
Theft form a greiving widow! Plain and simple! I advise anyone using this service to Beware! Im done, I am out the money that I really could have used after paying $11,000 for a fneral.
I have had this prepaid card with Bluebird,for about 1 year,with small problems.Some to noted is quite a few companies donot accept card for payment,and you can only receive cash back,if you have $20 increments in your account.Also you cannot use this card at some gas pumps.
I decided to not to continue with this card and have a regular checking account,because of a past problem,and a current.One of my bills was not paid,from my account,and therefore it became overdue,due their error.Also,recently,as I stated in my prior rebuttal against DSL Extreme.This company was paid from my account using my Bluebird.I was told they could only recover one of my payments,and it could take up to 45 days,from the date I filed the dispute,which was 11/30/16.I think this not fair,all of money should be recovered,since it was debited from this account.
Bluebird asked for proof of the transaction,within,I faxed to them within this time period.They had previousl sent me an email stating that they would give a provisional credit after I sent the fax.Well after I sent the fax of proof,I was sent another e-mail,stating it would take 45 days.So,I called them and asked about the provisional credit,and was told,we are going to attempt to recover your money,instead of giving you a credit,these people just told a lie,bia e-mail.Can Bluebird be trusted with any more of my money?,no,they cannot.
This rude rep.,in another world,said to me ,donot compare us with any other debit card company,who are you ?she had a problem answering this question. I would like to able to speak to a fluent english speaking person.
So, one night in October, I felt like renting a Redbox DVD. It was late at night, and so when I didn't have enough money to load my Exact card at Walgreens, I decided to go to Walmart to see if they had any prepaid cards. After many failed attempts, I finally found the Bluebird card. The card and the packaging really seemed to stick out. I read the fine print and purchased the card for $5.00 and loaded my card with 2.00 that I had left over. I knew 2.00 was enough to rent the Redbox DVD as it costs $1.60 to rent. Then I went to rent the Redbox DVD and it said that the authorization had declined. So I called the customer service number at 877-486-5990 and was told that I just had to wait a couple hours for the card to fully activate. She also said that I had to register the card online. So I went home and decided to try again in a couple days. I tried registering the card and it gave me an error message that something went wrong and to please try again later. A couple days go by, and I decided to try registering the card again. This time, the registration of the temporary card went through and said it was successful. So I logged in just to make sure. The website let me log in with the username and password I had created and said I had an available balance of 2.00 So I went to the store and tried to rent the Redbox DVD once again and once again, the card had declined. So I called the customer service number again and spoke with a man who said I didn't register the card correctly and that they couldn't find my registration. I told him that I followed each step and that it had worked for me and finally once I spelled out my name to him he said he found it, but he doesn't know why the card is declining and that it must be on Redbox's end. So I asked to be transferred to a supervisor and a lady came on. I asked if I could be refunded for the card and she said I could not then she said we can cancel the card for you and I said no thank you I will keep the card. She said that there were no declines coming through on their end and so that the card is not declining.
I got the permanent card a couple weeks later and I activated it. I also asked what my balance was. The lady I spoke to said that the balance doesn't transfer from the temp card to the permanent card so I still have $2.00 on my temp card and a zero balance on my new card. So here I am today 2 months after I get the card. I decide to try renting a redbox DVD again and it declines. It said the transaction could not be authorized. The redbox machine says that it accepts American Express so it is not the redbox machines fault. And it seems that every time I call customer service they never do anything to try to solve my issue. They just blame the customer or the merchant. They say oh you didn't register the card correctly or oh it's not on our end or there are no declines coming through or that they don't know. So my 2.00 is stuck on my card.
I am writing to you for your assistance to settle a dispute with a stolen credit card. There were 3 charges made on 11/21/2016 at your Morgan Hill Stores. I live in Los Angeles and I received an email from AMEX that my account had $0.00 available. I went online and saw the three charges that were made between 8:47am-9:01am. I received the email at 9:00am, I called from my house in Los Angeles and called AMEX and called the Safeway payment processing center.
Amex called me today and said they contacted your office and you said the charges were valid. There is no way I can travel from Morgan Hill to Los Angeles in 1 minute. I asked for someone to pull the tapes and I can send my photo to prove that was not me making the purchases.
Amex said that based on SAFEWAY notification, they denied the charges and closed my account. Before I go on a Social Media fury and explain my case I wanted to give you an opportunity to have someone just pull the tapes so I can verify that was not me making those purchases. Then a letter from Safeway explaining the error they made to AMEX so AMEX can open my account. The total of the 3 charges total $212.43. I have already filed a police report with the City of Morgan Hill and the USPS both reports are attached to this letter.
I went to buy my kids stuff for Christmas and was told not enough money on card so went to bluebird card account and seen it was negative from Bluebird charging me twice for cable bill so I contacted bluebird on Friday they said it was the cable fault to contact them so after being on phone for two to three hours with cable company I talked to a supervisor and they told me that they understand but its not their fault but with the card so I tried calling the 24/7 number and nothing I am pissed and judt want my money back once I do I'm canceling card never dealing with bluebird or anything through American express again. ..
Account has been in negative for 12 hours now. Being a prepaid thought that was impossible. On top of that no reason to be negative. Had $ in account. Nothing had been spent. Called bluebird. Extremely busy. Finally got through last night. Was told they we're having issues would be 2-3 hours. As of this morning nothing has been resolved. I called back was told would be 24 hours. My wife is having same issues they told her 2-3 business days. She is negative 87 I'm negative 28. We both had money on card. Both have money in set aside
We purchased the card thinking it is just like a prepaid debit card. Yeah after fighting with their website, their customer service (who told us to call American Express) because they did not know why it would not allow us to register it. After four days of dealing with answers from customer service telling me to call here call there sorry I don't know I will never recommend these cards to anyone at all. I myself have worked in customer service for over 20 years and have never treated a customer with an answer of "I don't know why, you need to call another company, do you want that number?" This is no prepaid card, it's a piece of cardboard that is nothing but a hassle. If you have had great service then great for you. Me, my family, friends and co-workers will all know to never get this card. May not sound like a lot but when you worked for a multinational company, and in one of their offices that holds only about 300 and some change people the word will get around. I don't need any reasoning on how or why this happens or happened, I want my money back period and after five calls to two different companies, I do not have time for excuses. Results and it seems you cannot even get that. Disgusted, is all I can say. Sad we were going to use the card rather than our accounts with the bank thank god we did not close them. Rather deal with fees than excuses and finger pointing.
I contacted customer service when I noticed more than 8 charges back to back from Microsoft that had cleared my account and left me with $1.72. I informed them I didn't make or authorize any purchases with my Bluebird debit card to Microsoft. I was informed that I would have to wait 1-2 business days for a Declaration of Fraud to be emailed to me. I patiently waited and never received the email, instead I received an email stating my Dispute had been denied stating based on their investigation (?) they determined no error occured and that transactions in question were Authorized. Therefore the transation(s) is not eligible for credit to my account. Then I received an email that MY account had been suspended and Locked stating they noticed activity that was in violation of the Bluebird Member Agreement, seciton: 22d.
I then reached out to Microsoft and reached a great Agent William that resolved my issue and issued credits for all the purchases. He noticed someone was using my son's account to download games. William was able to verifiy this by the serial numbers the games were being downloaded on versus my son's xbox. He also noticed who ever hacked the account, had set up multiple pre-orders under my card info. William cancelled them all and was very helpful. Now I had to call Bluebird back to have them reactivate my account.
I called and a representative named Jaire(?) told me I filed a dispute, but had used Microsoft before and it wasn't fraud but a billing issue. I informed the agent that I made a $1.99 purchase online for a game for son's xbox in the beginning of August and that's it! I DID NOT authorize all these recent charges for almost $200 and he has not had his xbox since Aug.23. The agent kept informing me that I would receive a check once they receive the refund from Microsoft and they were not re-activating my account. They were treating me like the criminal instead of the victim! I told the agent this must be why soooo many merchants don't accept AMEX. When BlueBird locked the account, my Direct Deposit from my employer was rejected, now I have to wait on Paper checks from my employer and Microsoft all b/c I contacted Member services with an issue of unauthorized charges on my card! Huge inconvenience and I will not recommend them to ANYONE AND WILL SPREAD THE WORD ABOUT HOW THEY TREAT THEIR MEMBERS IF THEY REPORT SUSPICIOUS ACTIVITY ON THEIR CARDS
Please do not do business with this company!! They are straight ripoffs!! Signed up to have my check direct deposited to be told that they have not received anthing. Everything was verified with my job as being entered correctly, They have been giving me the run around for over a week. I have talk to several people in there so called Technical support department that are clueless. I have giving them tracking and tracing numbers. my job cannot replace my check because it has not been sent back as denied. Where is my MONEY!! I hate I ever signed up for this card through Walmart. It should be against the law to just take money and act clueless. Next step it the better business burea..
I got the pre-paid AMEX Bluebird credit card so that my daughter would have access to money and purchase lunch and gas without having to carry cash. Thought this would be great... could transfer money to her card in a instant and she would be good to go. The first couple of months worked fine. Then one day I went online to transfer some money to her card and my account was locked. When I called customer service, they stated that my account was permanently closed due to a violation of terms and conditions and that they thought there was fraudalent activity. I don't know what they mean by that since I only transferred money from my debit card to her and she used it to purchase food and gas.... whatever. Anyway, I had money on the card and they said that my account was in review. They told me that my account would be under review for about 10 days and then my money would be returned to me. It has been 3 MONTHS!! I call about every two weeks and get the same story. When I ask for a supervisor, I get put on hold for a couple of minutes just for them to come back on the line and tell me that a supervisor isn't available.... this happens EVERY time. Then they ask if I want a supervisor to call me in the next 24 to 48 hours... I tell them yes. I have never received a call. All I want is my money back and then I will be cancelling my other accounts with American Express. I will never work with then again. Their customer service sucks... must be in a different country because I never get anyone that speaks proper english; always a thick foreign accent. This is AMERICAN express, not India Express....
I put $80 on my card & bought some from Mac Donalds only $8.56 and they took more off then what they supposed to take my balance went to a $80 to 69.36 real quick I will love to have my money back not adding what they took last time I can honestly say they is a totally RIP OFF
I feel totaly screwed over. i inquired about the funds takenfrom myaccount for atm fees charge at moneypass network, free withdraw atm. i recieved 1 fee and called back about the rest, long story short... I havw mine and my wifes FULL PAYCHECK direct deposited i woke up and was taking careof my normal daily responsibilities as a law abiding citizen and was denied, called and was infoormed my acct was under investigation. i finally got mad, lost my temper(being stranded w/no $) and was informed my acct is closed i will be sent a paper check when my"dispute" was decide that was 4-5 days ago ???? GARBAGE im freakin out im 3000 miles away from where im from? this should be illegal
Tried to pay my phone bill it was declined three times but I know the money was there. Looked at my account and they held the money talking about it would be a week before I got it back. No one acceptes the card then they do this. Will be closing my account.
I purchased, at Walmart, a Bluebird AMEX card and put $495 on it. A couple of days later I added $200. I bought this for my dayghter, a college student, to have spending money. She used it once and then got an email from B-Bird asking her to send a copy of her DL and the card because of suspicious activity, which she did. Long story short, apparently they have some policy about buying a card for someone and funding from another named account (mine). At this point they have closed the account and refuse to give me my money back. They stole $695 from me. Unbelievable. To make matters worse, AMEX has a wall built around them making getting ahold of someone beyond the desk jockies that answer phones impossible.
I had a Bluebird card associated with my social security number and birth date. I recently lost my card and i called today, 11/01/2015, to request a new card. They asked for my social and i gave it to them. They said they had no record of me. Please note that i never called them to authorize them to delete my account. I am pretty sure i had money on my account.
I used BlueBird Check to pay my rent. Landlord presented the check and it returned. Charged 135$ fine to me, Finaly after discussion they reduced it to 50$, they said it is the amount their bank charged them for cheque return.
Then I wanted to stop using BlueBird. I thought of paying my credit card with it. I did credit card payment and that also came returned and they charged me 25$ fine. I then wanted to send them the details to get it reimbursed and looked for any customer support email, unfortunately they dont have one. Finally i send the documents by post and no reply . Tried calling them couple of times, waited more than 15 minutes each to get the call connected to an execute, didnt happen.
This is a total technically failed business. Nobody ever think of taking a Bluebird prepaid card.
Bluebird by American Express Reviews
Bluebird terminated my account for zero reason claiming suspicious activity. Id load my card transfer money to my girlfriend an kids card so they can eat pay bills an rent. I explained same transactions every week every month for 3 plus yrs now. They flat out said they didnt care. 80% of michigan buisness wont accept this card or add fees to use it so she pulls pulls cash off of it.
Another issue is if u use atm at a casino they block ur card access as well Bluebird wants to control where an how you use your money that you load. Whats so odd bout this is they flat out refused to allow me to speak to a manager to try an fix this. BLUEBIRD BY AMERICAN EXPRESS IS A RIPOFF AN SCAM
First I called because someone had transferred $100 out of my account that I did not authorize. I called to report it. They told me they would investigate and reverse the transaction once they investigated. The next day I received a notification in my email that $100 had been transferred from set aside account. I called to let them know I did not do that. That is when I was informed that they did it because they closed my account and locked my card. They said the investigation had been completed and they found the transaction I had reported was indeed authorized and my account was closed because I was in breech of the membership agreement because I filed a fraudulent claim. What?! Not only was I out the $100 that someone took but now I had $0 and no paycheck for another week. I was told I had pending transactions and once those were completed I would get a check for the balance. Seven days later I received a check. I went to cash the check and was told it was declined because the check had already been approved somewhere else. Whaaaaat?! I call Bluebird...again. I asked if the check could be canceled and another one sent. The response I got was this..."Because you have told us the check has already been approved we cannot stop payment on the check and issue another one. We suggest you file a police report and tell them your check was stolen." Mind you, the check was in my hand. I asked of they could check and see if it had been cashed. I was told no they could not and that I needed to file a police report and call them back and provide them with the police report number. Then they might be able to help me. I said "So you're telling me to file a false police report? " She said" No ma'am you told me the check was cashed and you did not cash it." That is when I reiterated that the check was not stolen I had it in my hand. She told me they did their part then. After I told her everywhere else in the world a company can check and see if a check they wrote had been cashed or not, she told ne she would send my issue to some team and could call back in 24 to 48 hours and check on the result. I am so done!
Three days of tears and fears, now the truth has been revealed. They kept my benefits for them selves. SSA tells me it has been sent direct deposit into my account but bluebird tells numerous different stories. Please get away from these people
My personal opinion, do not use this bank. They stole my benefits from me. I never owed them any money. SSA traced my benefits and sent it direct deposit. But bluebird constanly say, I have nothing. I believe wholeheartedly that they have kept it for themselves. Even the bank in Utah that their linked too and work for, wouldn't even check my account. I encourage you all over the world, please do not use bluebird. They will steal your money.
I have had my Bluebird Prepaid card for some time and what I didn't know is why my money was disappearing without my permission. I found out that June was authorizing his company to remove money from my account everytime that I put money on my prepaid card to pay a bill and once I would attempt to pay my bill then.
The money was gone and I would call and the customer service representatives would tell me that they would place a dispute but what I didn't ask them to dispute this one particular claim and they did to rectify why they were able to take my $100.00 that was placed on my card to pay a bill on January 9th, 2019 and by the 10th the money was gone.
Plus I had a balance of 46.01 and that was gone as well so they take money when they need to move money around. This is how they are stealing my money and it has been happening for a very long time. On January 11th, 2019 my bill was due and payable and all of my money had disappeared into thin air.
So, I called and I asked this agent what is going on, why is it that everytime I put money on my card June tells you to take my money, I have a balance of 13.00 only after I have put 160.00 and my bills weren't paid. Today you told me that I have an outstanding balance of 26.00, how could that be. I didn't authorize you to take my money and now I have a balance owed to you this is a scam, you are out to rip people off while they are sleeping at night, why are you doing this to me June.
June told me if you continue to scream and yell at me then I will hange the phone up and I told you need to do that because you have stolen my money and now you have made up a very good reason to make it appear to be legitimate, you scammer and lier. Your agents protects you and I am sick and tired of you and your scams.
I want you to remove my card from your files and I am contacting an attorney and he seemed so cool and calm. June said go right ahead, because he's living on some remote island that you cannot touch him. He's a manipulator. Don't use them they are scammers and they take your money once you load your cards this is so sad, my bills are being unpaid because of June and his thieves. I want my money returned to me, they have ripped me off.
On january 22cd I sent a check to a lawyer for funds needed t close on my house. After putting in all information of the payee I compleded the tranaction and was quickly sent an email staing that the payee will recive the check by january 25 2018 They Did not ,now as a result of this I may loose out on an intrest rate that was locked untill the 29th Today is the 26 and If the payee does not get it by mail today i am srewed When I called to complain they said that it is an esimate when in fact it says 2-4 days on top on the 'YOUR CHECK WILL ARRIVE ON JANUAR 25'. I WANT FULL COMPISATION TODAY IF MY CHECK DOES NOT ARRIVE ON TIME. I have all emails that contradick anyone tellin gthat it is an esimate if that is so then it should say that but the words "will Be" and "Estimate" are 2 totally different things and mean different. please help i was told that i have to stop moving my things in because she has not goton the check so i canceled movers and its just a pain they dont have tracking numbers so i can at least know when it was mailed out nothing i can call 4 times and be told 4 different things when i call that is also very annoying
I initiated a dispute with American Express Bluebird on January 11th in the amunt of $811.30 which was a partial refund that was not given to me from an owner through VRBO (Homeaway). I sent in the documentation stating the refund had been issued by the owner but I had not received it. The initial transaction was $1361.30 and the owner only refunded me $550. When I called her she immediately issued the remaining refund but then cancelled it and will not answer her phone or respond to anyone. I have an email staing from her I was to get it and the VRBO company told her to. She initiaed it and then went back and cancelled it. Bluebird told me I would get a provisional credit on the 10th business day after filing the dispute since I had the email from the owner stating the refund was issued and the total investigation would be no longer than 45 days from the 11 of January.. After 10 days, I got no reply from Bluebird and no credit.
When I called their 800 number they gave me some excuse that it would be another day. Still no credit. I called several times and spoke to Managers, Supervisors and asked to speak to the dispute department. They all state that the back offices have no phones to call. They also have no email to coresspond as the email is only internal. Finally on January 27th they emailed and stated they needed proff that the refund was issued which I had already sent them on January 11th. They then emailed after I sent it again stating it would be another 45 days since I just sent that in to them. They just told me today that my next update would be March 13th. I explained to the idiot on the phone it was more than 45 days and she said "Sorry, we cannot help you" I got a manager and they stated " You made the transaction, it's not our fault" I told thenm the date was wrong and all they say is the back office made notes and all they can do is make notes on the account and there is no one I can speak to. They offered me to hold in a 45 min to 1 hr call que for a supervisor. This has happened to me 6 tinmes since I initially filed my dispute. I asked for evidence that they were working on my case and they say "Trust me, they are"
I filed a complaint with their Consumer Affairs Department last week in Salt Lake City and got no reply. Apparently Bluebird does not do their job under their disclosures and they say no one can make them do it. Is there any justice against these folks???
After the sudden death of my husband, I contacted Bluebird about his prepaid card. It had a remaining balance prepaid on it of $257 dollars. After faxing them all of the requested information including a death certificate they didnt bother to even call, just sent a email that cant be responded to that my documents were not accepted, after they said I only needed to send the death certificate!
Theft form a greiving widow! Plain and simple! I advise anyone using this service to Beware! Im done, I am out the money that I really could have used after paying $11,000 for a fneral.
I have had this prepaid card with Bluebird,for about 1 year,with small problems.Some to noted is quite a few companies donot accept card for payment,and you can only receive cash back,if you have $20 increments in your account.Also you cannot use this card at some gas pumps.
I decided to not to continue with this card and have a regular checking account,because of a past problem,and a current.One of my bills was not paid,from my account,and therefore it became overdue,due their error.Also,recently,as I stated in my prior rebuttal against DSL Extreme.This company was paid from my account using my Bluebird.I was told they could only recover one of my payments,and it could take up to 45 days,from the date I filed the dispute,which was 11/30/16.I think this not fair,all of money should be recovered,since it was debited from this account.
Bluebird asked for proof of the transaction,within,I faxed to them within this time period.They had previousl sent me an email stating that they would give a provisional credit after I sent the fax.Well after I sent the fax of proof,I was sent another e-mail,stating it would take 45 days.So,I called them and asked about the provisional credit,and was told,we are going to attempt to recover your money,instead of giving you a credit,these people just told a lie,bia e-mail.Can Bluebird be trusted with any more of my money?,no,they cannot.
This rude rep.,in another world,said to me ,donot compare us with any other debit card company,who are you ?she had a problem answering this question. I would like to able to speak to a fluent english speaking person.
These people are often rude.
So, one night in October, I felt like renting a Redbox DVD. It was late at night, and so when I didn't have enough money to load my Exact card at Walgreens, I decided to go to Walmart to see if they had any prepaid cards. After many failed attempts, I finally found the Bluebird card. The card and the packaging really seemed to stick out. I read the fine print and purchased the card for $5.00 and loaded my card with 2.00 that I had left over. I knew 2.00 was enough to rent the Redbox DVD as it costs $1.60 to rent. Then I went to rent the Redbox DVD and it said that the authorization had declined. So I called the customer service number at 877-486-5990 and was told that I just had to wait a couple hours for the card to fully activate. She also said that I had to register the card online. So I went home and decided to try again in a couple days. I tried registering the card and it gave me an error message that something went wrong and to please try again later. A couple days go by, and I decided to try registering the card again. This time, the registration of the temporary card went through and said it was successful. So I logged in just to make sure. The website let me log in with the username and password I had created and said I had an available balance of 2.00 So I went to the store and tried to rent the Redbox DVD once again and once again, the card had declined. So I called the customer service number again and spoke with a man who said I didn't register the card correctly and that they couldn't find my registration. I told him that I followed each step and that it had worked for me and finally once I spelled out my name to him he said he found it, but he doesn't know why the card is declining and that it must be on Redbox's end. So I asked to be transferred to a supervisor and a lady came on. I asked if I could be refunded for the card and she said I could not then she said we can cancel the card for you and I said no thank you I will keep the card. She said that there were no declines coming through on their end and so that the card is not declining.
I got the permanent card a couple weeks later and I activated it. I also asked what my balance was. The lady I spoke to said that the balance doesn't transfer from the temp card to the permanent card so I still have $2.00 on my temp card and a zero balance on my new card. So here I am today 2 months after I get the card. I decide to try renting a redbox DVD again and it declines. It said the transaction could not be authorized. The redbox machine says that it accepts American Express so it is not the redbox machines fault. And it seems that every time I call customer service they never do anything to try to solve my issue. They just blame the customer or the merchant. They say oh you didn't register the card correctly or oh it's not on our end or there are no declines coming through or that they don't know. So my 2.00 is stuck on my card.
I am writing to you for your assistance to settle a dispute with a stolen credit card. There were 3 charges made on 11/21/2016 at your Morgan Hill Stores. I live in Los Angeles and I received an email from AMEX that my account had $0.00 available. I went online and saw the three charges that were made between 8:47am-9:01am. I received the email at 9:00am, I called from my house in Los Angeles and called AMEX and called the Safeway payment processing center.
Amex called me today and said they contacted your office and you said the charges were valid. There is no way I can travel from Morgan Hill to Los Angeles in 1 minute. I asked for someone to pull the tapes and I can send my photo to prove that was not me making the purchases.
Amex said that based on SAFEWAY notification, they denied the charges and closed my account. Before I go on a Social Media fury and explain my case I wanted to give you an opportunity to have someone just pull the tapes so I can verify that was not me making those purchases. Then a letter from Safeway explaining the error they made to AMEX so AMEX can open my account. The total of the 3 charges total $212.43. I have already filed a police report with the City of Morgan Hill and the USPS both reports are attached to this letter.
I went to buy my kids stuff for Christmas and was told not enough money on card so went to bluebird card account and seen it was negative from Bluebird charging me twice for cable bill so I contacted bluebird on Friday they said it was the cable fault to contact them so after being on phone for two to three hours with cable company I talked to a supervisor and they told me that they understand but its not their fault but with the card so I tried calling the 24/7 number and nothing I am pissed and judt want my money back once I do I'm canceling card never dealing with bluebird or anything through American express again. ..
Account has been in negative for 12 hours now. Being a prepaid thought that was impossible. On top of that no reason to be negative. Had $ in account. Nothing had been spent. Called bluebird. Extremely busy. Finally got through last night. Was told they we're having issues would be 2-3 hours. As of this morning nothing has been resolved. I called back was told would be 24 hours. My wife is having same issues they told her 2-3 business days. She is negative 87 I'm negative 28. We both had money on card. Both have money in set aside
We purchased the card thinking it is just like a prepaid debit card. Yeah after fighting with their website, their customer service (who told us to call American Express) because they did not know why it would not allow us to register it. After four days of dealing with answers from customer service telling me to call here call there sorry I don't know I will never recommend these cards to anyone at all. I myself have worked in customer service for over 20 years and have never treated a customer with an answer of "I don't know why, you need to call another company, do you want that number?" This is no prepaid card, it's a piece of cardboard that is nothing but a hassle. If you have had great service then great for you. Me, my family, friends and co-workers will all know to never get this card. May not sound like a lot but when you worked for a multinational company, and in one of their offices that holds only about 300 and some change people the word will get around. I don't need any reasoning on how or why this happens or happened, I want my money back period and after five calls to two different companies, I do not have time for excuses. Results and it seems you cannot even get that. Disgusted, is all I can say. Sad we were going to use the card rather than our accounts with the bank thank god we did not close them. Rather deal with fees than excuses and finger pointing.
I contacted customer service when I noticed more than 8 charges back to back from Microsoft that had cleared my account and left me with $1.72. I informed them I didn't make or authorize any purchases with my Bluebird debit card to Microsoft. I was informed that I would have to wait 1-2 business days for a Declaration of Fraud to be emailed to me. I patiently waited and never received the email, instead I received an email stating my Dispute had been denied stating based on their investigation (?) they determined no error occured and that transactions in question were Authorized. Therefore the transation(s) is not eligible for credit to my account. Then I received an email that MY account had been suspended and Locked stating they noticed activity that was in violation of the Bluebird Member Agreement, seciton: 22d.
I then reached out to Microsoft and reached a great Agent William that resolved my issue and issued credits for all the purchases. He noticed someone was using my son's account to download games. William was able to verifiy this by the serial numbers the games were being downloaded on versus my son's xbox. He also noticed who ever hacked the account, had set up multiple pre-orders under my card info. William cancelled them all and was very helpful. Now I had to call Bluebird back to have them reactivate my account.
I called and a representative named Jaire(?) told me I filed a dispute, but had used Microsoft before and it wasn't fraud but a billing issue. I informed the agent that I made a $1.99 purchase online for a game for son's xbox in the beginning of August and that's it! I DID NOT authorize all these recent charges for almost $200 and he has not had his xbox since Aug.23. The agent kept informing me that I would receive a check once they receive the refund from Microsoft and they were not re-activating my account. They were treating me like the criminal instead of the victim! I told the agent this must be why soooo many merchants don't accept AMEX. When BlueBird locked the account, my Direct Deposit from my employer was rejected, now I have to wait on Paper checks from my employer and Microsoft all b/c I contacted Member services with an issue of unauthorized charges on my card! Huge inconvenience and I will not recommend them to ANYONE AND WILL SPREAD THE WORD ABOUT HOW THEY TREAT THEIR MEMBERS IF THEY REPORT SUSPICIOUS ACTIVITY ON THEIR CARDS
Please do not do business with this company!! They are straight ripoffs!! Signed up to have my check direct deposited to be told that they have not received anthing. Everything was verified with my job as being entered correctly, They have been giving me the run around for over a week. I have talk to several people in there so called Technical support department that are clueless. I have giving them tracking and tracing numbers. my job cannot replace my check because it has not been sent back as denied. Where is my MONEY!! I hate I ever signed up for this card through Walmart. It should be against the law to just take money and act clueless. Next step it the better business burea..
I got the pre-paid AMEX Bluebird credit card so that my daughter would have access to money and purchase lunch and gas without having to carry cash. Thought this would be great... could transfer money to her card in a instant and she would be good to go. The first couple of months worked fine. Then one day I went online to transfer some money to her card and my account was locked. When I called customer service, they stated that my account was permanently closed due to a violation of terms and conditions and that they thought there was fraudalent activity. I don't know what they mean by that since I only transferred money from my debit card to her and she used it to purchase food and gas.... whatever. Anyway, I had money on the card and they said that my account was in review. They told me that my account would be under review for about 10 days and then my money would be returned to me. It has been 3 MONTHS!! I call about every two weeks and get the same story. When I ask for a supervisor, I get put on hold for a couple of minutes just for them to come back on the line and tell me that a supervisor isn't available.... this happens EVERY time. Then they ask if I want a supervisor to call me in the next 24 to 48 hours... I tell them yes. I have never received a call. All I want is my money back and then I will be cancelling my other accounts with American Express. I will never work with then again. Their customer service sucks... must be in a different country because I never get anyone that speaks proper english; always a thick foreign accent. This is AMERICAN express, not India Express....
I put $80 on my card & bought some from Mac Donalds only $8.56 and they took more off then what they supposed to take my balance went to a $80 to 69.36 real quick I will love to have my money back not adding what they took last time I can honestly say they is a totally RIP OFF
I feel totaly screwed over. i inquired about the funds takenfrom myaccount for atm fees charge at moneypass network, free withdraw atm. i recieved 1 fee and called back about the rest, long story short... I havw mine and my wifes FULL PAYCHECK direct deposited i woke up and was taking careof my normal daily responsibilities as a law abiding citizen and was denied, called and was infoormed my acct was under investigation. i finally got mad, lost my temper(being stranded w/no $) and was informed my acct is closed i will be sent a paper check when my"dispute" was decide that was 4-5 days ago ???? GARBAGE im freakin out im 3000 miles away from where im from? this should be illegal
Tried to pay my phone bill it was declined three times but I know the money was there. Looked at my account and they held the money talking about it would be a week before I got it back. No one acceptes the card then they do this. Will be closing my account.
I purchased, at Walmart, a Bluebird AMEX card and put $495 on it. A couple of days later I added $200. I bought this for my dayghter, a college student, to have spending money. She used it once and then got an email from B-Bird asking her to send a copy of her DL and the card because of suspicious activity, which she did. Long story short, apparently they have some policy about buying a card for someone and funding from another named account (mine). At this point they have closed the account and refuse to give me my money back. They stole $695 from me. Unbelievable. To make matters worse, AMEX has a wall built around them making getting ahold of someone beyond the desk jockies that answer phones impossible.
I had a Bluebird card associated with my social security number and birth date. I recently lost my card and i called today, 11/01/2015, to request a new card. They asked for my social and i gave it to them. They said they had no record of me. Please note that i never called them to authorize them to delete my account. I am pretty sure i had money on my account.
BEWARE of this Bluebird company. Good Luck wiht your own money that you
have placed in thier dirty little hands.
I just wanted to give my new debit card update and treated me like i was a convict.
Never again will i do anyithing
with this company. They say American Express. but dont dare try and just want to spennd
your own money.
Now thay have my money and will not let me even get it back from them.
You cant understand a word they say due to them being in some god forsaken country not any where near
the US.
Dont work when you have lots of money in it and get rejected is embarressing,
and i know there is more then
enough of money.
Do not trust this place, and they are no American Express i am familiar with.
My husband and I couldnt understand a word out of her mouth. No one else to speak with.
Now they have my bank acount information and we are screwed. My bank informed of course.
They have had other complaints about this card company. And OH i forgot, if you get a bad
or unauthorized charge, kiss it away, as its theirs.
Dealt with this so called card company long enough.
Think about it, you add the money yourself, your money
from your bank, and when you think you know you have'
the funds, and the card dont work, your out the money.
How can a business be in business when its your money
added to your card, and suppose to be there for you, and
they state its not, where did it go?? need it say more.
That is how thye stay in business. You cant prove anything
about what you say you have and what they say you have..!!!
You call them cant understand them, and your money is thiers.
Beware please, I am not wasting my time for nothing.
I used BlueBird Check to pay my rent. Landlord presented the check and it returned. Charged 135$ fine to me, Finaly after discussion they reduced it to 50$, they said it is the amount their bank charged them for cheque return.
Then I wanted to stop using BlueBird. I thought of paying my credit card with it. I did credit card payment and that also came returned and they charged me 25$ fine. I then wanted to send them the details to get it reimbursed and looked for any customer support email, unfortunately they dont have one. Finally i send the documents by post and no reply . Tried calling them couple of times, waited more than 15 minutes each to get the call connected to an execute, didnt happen.
This is a total technically failed business. Nobody ever think of taking a Bluebird prepaid card.