I'll keep it short and sweet - with a Valentine's Day vacation coming up, I decided to place my first ever order with Bloomingdales after seeing some cute outfit pieces and shoes in their online catalog, and hoped for a positive experience. When my order processed, I noticed it would be shipping in 3 packages, and figured, "no problem, this isn't uncommon, shouldn't be an issue!" I couldn't have been more wrong.
Two of the three shipments arrived with no trouble on the same day. The rest of the order, however, was much slower, and appeared to be delayed. I watched the tracking diligently, and was hoping the third box would eventually show, but much to my surprise it was marked "delivered" 5 days later, despite being nowhere to be found.
I have a VERY high end doorbell security camera, and work from home - I did not miss a delivery attempt, rather, there never was one.
When checking over the tracking, I noticed an oddity - the first two boxes, which I did receive, were marked as "delivered to front door" whereas the package I did not receive was marked "delivered to side door." This was immediately alarming, because I do not have a side door, nor have I ever indicated packages should be delivered to anywhere besides the front porch.
I reached out to Bloomingdales about this, and was surprised at how excellent their customer service was... at first. The representative agreed that this was an odd occurrence, and apologized for their failure to deliver the rest of my order.
He immediately offered a replacement shipment or a full refund for the missing items - without me so much as asking - and I opted for a refund due to the vacation having already passed by this point, and thus no longer having a need for the items.
He said this was no problem at all, and claimed that he had "successfully processed the refund request in the amount and it will take 7-10 business days to reflect back in your account as per your bank time frame policy. You will also receive an email confirmation in the next 24 hours for the same."
Cool, sounds like we're all good, right? He's processed the refund, and it will be in my bank in 7-10 business days. Awesome!
Much to my dismay, however, I do not receive a confirmation email of this. Instead a receive an email stating that, "We have taken some time to review your request for a refund/reshipment. Understanding that you have not received several other deliveries in the past and have made similar requests previously, we believe there is a problem receiving deliveries at your provided shipping address.
For this reason, your request for a refund/reshipment has been denied."
Excuse me?
I have NEVER ordered with Bloomingdales before, for one. Ever. Not at this address, not at any address. Nor has my partner - the only other person in my household. This is a lie, and a blatantly false statement.
Second of all... Refund "request" denied? What do you mean REQUEST? I did no such thing - I was told verbatim that the refund had ALREADY PROCESSED and would be in my bank in a week or so time. No indication that this was a "request" or that it could be denied. In my eyes - per the words of their customer service team - that money was on its way back to me already.
So nice of Bloomingdales to play me for a fool AND toy with my finances! Frankly, this is deplorable. It is not my fault that this business failed to deliver on one of the three packages they sent out. It is not my fault that the carrier delivered to a non-existent side door, and it I should not be punished for it.
Their own customer service representative ensured me this was taken care of and my money was on its way back, and I expect that to be honored. I cannot file a claim with UPS, because the way Bloomingdales has their contract set up, only THEY can file I claim - I have tried, and have called UPS directly. So shady!
Don't trust this business! They will scam you, swindle you, and lie to you. AVOID AT ALL COSTS.
I am communicating our continued frustration with Bloomingdales Furniture and Mattress delivery service. In January, Sales Check Number 66855349 was rescheduled the day of delivery was delayed for 2 weeks. Now in May. Sales Check Number 66892601 which is a replacement mattress was reschedule the day before scheduled delivery on 5/27 for three weeks. In January, the excuse was they did not receive the mattress from the vendor, Stearns and Foster. In May, two different excuses were offered: They do not have the mattress from the vendor and/of they do not have any trucks to make a scheduled delivery.
Clearly this highlights a continuing management problem that is apparently unsolvable. In January customer service offered a 10% discount because of the delivery issue. In May, we were offered effusive apologies and $100 off a $2500 Mattress revised to $250 have negotiating through a customer service rep to a “Manager”. The customer service rep, Diego, would not provide with the manager’s name. The fact that we had to even make this call and then engage in negotiation is so off-putting as to render further contact with Bloomingdales on any level high unlikely.
Bloomingdale’s business is selling high quality Furniture and Mattresses. That is one of several ways you create value for your customers and shareholders. If you cannot even deliver on time, if you cannot if schedule a delivery that has a non-zero probability of success – then why do it?
Bloomingdale's Reviews
I'll keep it short and sweet - with a Valentine's Day vacation coming up, I decided to place my first ever order with Bloomingdales after seeing some cute outfit pieces and shoes in their online catalog, and hoped for a positive experience. When my order processed, I noticed it would be shipping in 3 packages, and figured, "no problem, this isn't uncommon, shouldn't be an issue!" I couldn't have been more wrong.
Two of the three shipments arrived with no trouble on the same day. The rest of the order, however, was much slower, and appeared to be delayed. I watched the tracking diligently, and was hoping the third box would eventually show, but much to my surprise it was marked "delivered" 5 days later, despite being nowhere to be found.
I have a VERY high end doorbell security camera, and work from home - I did not miss a delivery attempt, rather, there never was one.
When checking over the tracking, I noticed an oddity - the first two boxes, which I did receive, were marked as "delivered to front door" whereas the package I did not receive was marked "delivered to side door." This was immediately alarming, because I do not have a side door, nor have I ever indicated packages should be delivered to anywhere besides the front porch.
I reached out to Bloomingdales about this, and was surprised at how excellent their customer service was... at first. The representative agreed that this was an odd occurrence, and apologized for their failure to deliver the rest of my order.
He immediately offered a replacement shipment or a full refund for the missing items - without me so much as asking - and I opted for a refund due to the vacation having already passed by this point, and thus no longer having a need for the items.
He said this was no problem at all, and claimed that he had "successfully processed the refund request in the amount and it will take 7-10 business days to reflect back in your account as per your bank time frame policy. You will also receive an email confirmation in the next 24 hours for the same."
Cool, sounds like we're all good, right? He's processed the refund, and it will be in my bank in 7-10 business days. Awesome!
Much to my dismay, however, I do not receive a confirmation email of this. Instead a receive an email stating that, "We have taken some time to review your request for a refund/reshipment. Understanding that you have not received several other deliveries in the past and have made similar requests previously, we believe there is a problem receiving deliveries at your provided shipping address.
For this reason, your request for a refund/reshipment has been denied."
Excuse me?
I have NEVER ordered with Bloomingdales before, for one. Ever. Not at this address, not at any address. Nor has my partner - the only other person in my household. This is a lie, and a blatantly false statement.
Second of all... Refund "request" denied? What do you mean REQUEST? I did no such thing - I was told verbatim that the refund had ALREADY PROCESSED and would be in my bank in a week or so time. No indication that this was a "request" or that it could be denied. In my eyes - per the words of their customer service team - that money was on its way back to me already.
So nice of Bloomingdales to play me for a fool AND toy with my finances! Frankly, this is deplorable. It is not my fault that this business failed to deliver on one of the three packages they sent out. It is not my fault that the carrier delivered to a non-existent side door, and it I should not be punished for it.
Their own customer service representative ensured me this was taken care of and my money was on its way back, and I expect that to be honored. I cannot file a claim with UPS, because the way Bloomingdales has their contract set up, only THEY can file I claim - I have tried, and have called UPS directly. So shady!
Don't trust this business! They will scam you, swindle you, and lie to you. AVOID AT ALL COSTS.
I am communicating our continued frustration with Bloomingdales Furniture and Mattress delivery service. In January, Sales Check Number 66855349 was rescheduled the day of delivery was delayed for 2 weeks. Now in May. Sales Check Number 66892601 which is a replacement mattress was reschedule the day before scheduled delivery on 5/27 for three weeks. In January, the excuse was they did not receive the mattress from the vendor, Stearns and Foster. In May, two different excuses were offered: They do not have the mattress from the vendor and/of they do not have any trucks to make a scheduled delivery.
Clearly this highlights a continuing management problem that is apparently unsolvable. In January customer service offered a 10% discount because of the delivery issue. In May, we were offered effusive apologies and $100 off a $2500 Mattress revised to $250 have negotiating through a customer service rep to a “Manager”. The customer service rep, Diego, would not provide with the manager’s name. The fact that we had to even make this call and then engage in negotiation is so off-putting as to render further contact with Bloomingdales on any level high unlikely.
Bloomingdale’s business is selling high quality Furniture and Mattresses. That is one of several ways you create value for your customers and shareholders. If you cannot even deliver on time, if you cannot if schedule a delivery that has a non-zero probability of success – then why do it?