I requested from Blissful Skincare a sample only of their cream along with a "free" sample of Derma Refresh eyecream which they offered to go with it. The cost of the sample was $5.90 and shipping was $5.95 - for which I received a receipt. the products arrived a few days later. Tehen when I received my credit card statement, they had charged me $94 for the "free" eyecream and $104 for the Blissful cream. When I called I was told that the shipment was not a sample but a 30 day supply and I should have sent them back if I did not want to be billed for the full amount. This was a complete scam and ripoff, and I am disputing the charges with my credit card company.
4/01/2017 I ordered product samples ($5.90 + $5.95 s/h) from Blissful's online website totaling $11.95. When I looked at my credit card (CC), the two charges were placed separately one day apart, which I thought was odd. Blissful’s phone number: 844-888-3837.
4/15/2017 I discovered two additional charges on the CC bill: a charge for $94.00, then on 4/16/2017 for $104.00! I did NOT order additional products, nor to this date have a received any additional products other than the samples I originally ordered. I called the company and requested the charges for $104 & $94 be reversed, as I only ordered the two samples. I was told that I had not cancelled the "PENDING" order within their "ALLOTTED" time.
I told them I did not see anything when I placed my order for the samples that stated I had to cancel a “pending order” or additional charges would take place after X date. Finally, after I got hostile, the person I spoke with agreed to cancel the orders. I received email cancellation confirmations to that effect the same day and expected to see a refund for both charges on my CC.
4/22/2017 Called CC company and filed a CC dispute as the charges were still on the card!
5/08/2017 Discovered the charges were NEVER reversed. I called Blissful and spoke with "Kim." She informed me that her records showed the orders were "CANCELLED" but that I would NOT receive refunds for the amount totaling $198 as I did not cancel within the “ALLOTTED TIME”! I did the “read my lips” routine-“you WILL reverse the charges or I WILL file a lawsuit.” She came back and offered to refund 25%.
I was furious at having to negotiate on charges that should never have been charged to my card in the first place! I did the "read my lips" routine again, she said 50%. I did the "read my lips" routine again and emphatically with great hostility stated that if the FULL amount was not refunded immediately, I would file an FTC complaint. She said they would reverse the charges. I requested and received two emails stating that my CC "has been refunded." The more I thought about it, the madder I got—this is a consumer scam pure and simple and because they file seperate charges for each item, it's hard for consumers to pick up on the scam! I filed an FTC complaint anyway at https://www.ftc.gov.
05/18/2017 After discovering that the $104 charge was refunded, but the $94 charge was NOT refunded, I called the company and spoke with "Brianna" who told me that "it was only just approved by upper management." I told her the delay was unacceptable. She said she would talk to "upper management" as she was in a call center, not at the company itself. I told her that when she had that conversation to inform them I have filed an FTC complaint and it would be prudent for them to refund the amount immediately.
05/23/2017 1:26pm I called after finding out the $94 charge still was not refunded and spoke with “Neece.” I requested that she put a supervisor on the phone. She refused to put me through to a supervisor unless I gave her my name. She put me on hold and came back on the line after several minutes and said I had to give my name to talk to a supervisor. 1:30pm: I hung up and called back and spoke with “Jackson.” Again, I asked to speak to a supervisor and was placed on hold when I refused to give my name. After several minutes, he came back on and said “it’s company policy that I have to give my name before forwarding to a supervisor.” I told him that was not going to happen and that unless he wanted his name appearing on an addendum to my already submitted FTC complaint, he should put me through to a supervisor, which he did. 2:51pm --"Cory" [who claimed he was a supervisor] came on line. I gave him my name and some background. He looked up the record and said it showed that a refund for the $94 had been issued. I told him I was not seeing it on my CC.
He told me that he would submit another report to “UPPER MANAGEMENT” and that a “MANUAL REFUND” would take up to 10 days. He claimed it was “a system error.” I told him that was unacceptable and gave him three business days to get this resolved. I also asked where the company headquarters was located—he said in “Georgia.” I told him he had three business days to resolve this issue or I would file and addendum to my FTC complaint. I’m going to file one anyway. This company is scamming the unwary public! DO NOT BUY ANYTHING FROM THEM!
Blissful Reviews
I requested from Blissful Skincare a sample only of their cream along with a "free" sample of Derma Refresh eyecream which they offered to go with it. The cost of the sample was $5.90 and shipping was $5.95 - for which I received a receipt. the products arrived a few days later. Tehen when I received my credit card statement, they had charged me $94 for the "free" eyecream and $104 for the Blissful cream. When I called I was told that the shipment was not a sample but a 30 day supply and I should have sent them back if I did not want to be billed for the full amount. This was a complete scam and ripoff, and I am disputing the charges with my credit card company.
4/01/2017 I ordered product samples ($5.90 + $5.95 s/h) from Blissful's online website totaling $11.95. When I looked at my credit card (CC), the two charges were placed separately one day apart, which I thought was odd. Blissful’s phone number: 844-888-3837.
4/15/2017 I discovered two additional charges on the CC bill: a charge for $94.00, then on 4/16/2017 for $104.00! I did NOT order additional products, nor to this date have a received any additional products other than the samples I originally ordered. I called the company and requested the charges for $104 & $94 be reversed, as I only ordered the two samples. I was told that I had not cancelled the "PENDING" order within their "ALLOTTED" time.
I told them I did not see anything when I placed my order for the samples that stated I had to cancel a “pending order” or additional charges would take place after X date. Finally, after I got hostile, the person I spoke with agreed to cancel the orders. I received email cancellation confirmations to that effect the same day and expected to see a refund for both charges on my CC.
4/22/2017 Called CC company and filed a CC dispute as the charges were still on the card!
5/08/2017 Discovered the charges were NEVER reversed. I called Blissful and spoke with "Kim." She informed me that her records showed the orders were "CANCELLED" but that I would NOT receive refunds for the amount totaling $198 as I did not cancel within the “ALLOTTED TIME”! I did the “read my lips” routine-“you WILL reverse the charges or I WILL file a lawsuit.” She came back and offered to refund 25%.
I was furious at having to negotiate on charges that should never have been charged to my card in the first place! I did the "read my lips" routine again, she said 50%. I did the "read my lips" routine again and emphatically with great hostility stated that if the FULL amount was not refunded immediately, I would file an FTC complaint. She said they would reverse the charges. I requested and received two emails stating that my CC "has been refunded." The more I thought about it, the madder I got—this is a consumer scam pure and simple and because they file seperate charges for each item, it's hard for consumers to pick up on the scam! I filed an FTC complaint anyway at https://www.ftc.gov.
05/18/2017 After discovering that the $104 charge was refunded, but the $94 charge was NOT refunded, I called the company and spoke with "Brianna" who told me that "it was only just approved by upper management." I told her the delay was unacceptable. She said she would talk to "upper management" as she was in a call center, not at the company itself. I told her that when she had that conversation to inform them I have filed an FTC complaint and it would be prudent for them to refund the amount immediately.
05/23/2017 1:26pm I called after finding out the $94 charge still was not refunded and spoke with “Neece.” I requested that she put a supervisor on the phone. She refused to put me through to a supervisor unless I gave her my name. She put me on hold and came back on the line after several minutes and said I had to give my name to talk to a supervisor. 1:30pm: I hung up and called back and spoke with “Jackson.” Again, I asked to speak to a supervisor and was placed on hold when I refused to give my name. After several minutes, he came back on and said “it’s company policy that I have to give my name before forwarding to a supervisor.” I told him that was not going to happen and that unless he wanted his name appearing on an addendum to my already submitted FTC complaint, he should put me through to a supervisor, which he did. 2:51pm --"Cory" [who claimed he was a supervisor] came on line. I gave him my name and some background. He looked up the record and said it showed that a refund for the $94 had been issued. I told him I was not seeing it on my CC.
He told me that he would submit another report to “UPPER MANAGEMENT” and that a “MANUAL REFUND” would take up to 10 days. He claimed it was “a system error.” I told him that was unacceptable and gave him three business days to get this resolved. I also asked where the company headquarters was located—he said in “Georgia.” I told him he had three business days to resolve this issue or I would file and addendum to my FTC complaint. I’m going to file one anyway. This company is scamming the unwary public! DO NOT BUY ANYTHING FROM THEM!