BigHorn Tree Care LLC owner Brandon Richard Lee/ Brandon Lee/ Brandon Bush advertised on Facebook cords of wood for sale.
He delivered very late in the evening in the dark 1/2 cord of wood when we paid for a full cord cash. When we said "it doesn't look like a full cord," he said it was.
The next afternoon when we went to stack it, it was at very best a half a cord.
Company is not registered with state. When contacted by text Brandon responded with "stack it and send me the dimensions" we did just that and then he went silent.
I contacted him via Facebook in the morning and gave him the option to redeem himself and his business to make it right.
He refused to refund our money (pick up his half cord) or fulfill order when we brought it to his attention, he gave a new definition of what a cord is. Quoted, "By the way, that’s not a half cord that would be what is called a quote on quote, “sloppy cord” and in case you don’t know what that means it’s what you get when you throw a bunch of wood into the bed of a pick up. I would like to do a note to no one on your end never specified what type of cord they were looking for I deal with a lot of different types of cords/face cords, 1/4,1/2, 1/3, typically people clarify what they’re looking for."
We made it very clear we wanted a full cord. His receipt says 1 cord, not a half, not a sloppy cord. Then he tells us he doesn't even have any wood to fulfill the order. He intentionally charged us for a full cord knowing he didn't have the wood to fulfill the order. Pine Colorado also does business in Evergreen, Colorado
Bighorn Tree Care, LLC. Reviews
BigHorn Tree Care LLC owner Brandon Richard Lee/ Brandon Lee/ Brandon Bush advertised on Facebook cords of wood for sale.
He delivered very late in the evening in the dark 1/2 cord of wood when we paid for a full cord cash. When we said "it doesn't look like a full cord," he said it was.
The next afternoon when we went to stack it, it was at very best a half a cord.
Company is not registered with state. When contacted by text Brandon responded with "stack it and send me the dimensions" we did just that and then he went silent.
I contacted him via Facebook in the morning and gave him the option to redeem himself and his business to make it right.
He refused to refund our money (pick up his half cord) or fulfill order when we brought it to his attention, he gave a new definition of what a cord is. Quoted, "By the way, that’s not a half cord that would be what is called a quote on quote, “sloppy cord” and in case you don’t know what that means it’s what you get when you throw a bunch of wood into the bed of a pick up. I would like to do a note to no one on your end never specified what type of cord they were looking for I deal with a lot of different types of cords/face cords, 1/4,1/2, 1/3, typically people clarify what they’re looking for."
We made it very clear we wanted a full cord. His receipt says 1 cord, not a half, not a sloppy cord. Then he tells us he doesn't even have any wood to fulfill the order. He intentionally charged us for a full cord knowing he didn't have the wood to fulfill the order. Pine Colorado also does business in Evergreen, Colorado