I made a large purchase in-store at their Black Friday sale in November 2019. A month or so later, upon delivery, there were several issues with what was delivered versus what I was originally charged. I was charged $119.99 for a microwave installation that wasn't needed as the microwave sits on the countertop. I was also overcharged $180.00 for the oven I purchased. I have been told multiple times over the phone that I would be refunded the about I was overcharged.
First I was told I would receive a check in the mail. Then I was told that my credit card would be credited. (It hasn't.) I was even told that my credit card had already been credited even though it hadn't been done. Every time I call to find out where my refund is I'm given the runaround. They say they're looking into it, or that someone will get back ahold of me and then they never do. I just want the money I'm owed. It's been almost 5 months since I purchased this furniture.
The last time I heard anything back from Big Sandy regarding this issue, they lied and said they already issued me the refund to our Synchrony account (who they use for financing), The problem with that is that those charges were paid via my Discover credit card and were in no way connected to my Synchrony account so that doesn't even make sense. Bottom line is they owe me this money and finding an excuse they can possibly use to get out of paying me back.
I would never do business with Big Sandy again even if they were giving me FREE furniture. FRAUDS!!!
I made a large purchase in-store at their Black Friday sale in November 2019. A month or so later, upon delivery, there were several issues with what was delivered versus what I was originally charged. I was charged $119.99 for a microwave installation that wasn't needed as the microwave sits on the countertop. I was also overcharged $180.00 for the oven I purchased. I have been told multiple times over the phone that I would be refunded the about I was overcharged.
First I was told I would receive a check in the mail. Then I was told that my credit card would be credited. (It hasn't.) I was even told that my credit card had already been credited even though it hadn't been done. Every time I call to find out where my refund is I'm given the runaround. They say they're looking into it, or that someone will get back ahold of me and then they never do. I just want the money I'm owed. It's been almost 5 months since I purchased this furniture.
The last time I heard anything back from Big Sandy regarding this issue, they lied and said they already issued me the refund to our Synchrony account (who they use for financing), The problem with that is that those charges were paid via my Discover credit card and were in no way connected to my Synchrony account so that doesn't even make sense. Bottom line is they owe me this money and finding an excuse they can possibly use to get out of paying me back.
I would never do business with Big Sandy again even if they were giving me FREE furniture. FRAUDS!!!
Purchased 2 sofas 10 month ago they've been worked on 5 times. I've made several request to have furniture replaced in which they refuse. They sold me wrong warranty and now warranty is almost over and they are refusing to replace or work on. I also purchased a fire place in may sales lady said it come put together and it didn't. When I contacted her she said her husband would put it together for $150 which I payed. Then it was missing 2 shelves and I've never received them although I call every other week.
I bought 1 of there higher priced beds and it was replaced twice, then I upgraded to and even better bed and now 3 months later it to needs replaced. They know this stuff was purchased for my disabled mom and I and it's like they are taking advantage of us. I've contacted service department, Corporate office, and Manufacture all getting no response just transfered around back and forth between each place I've called. Every time they did come they destroyed our home.
Big Sandy Superstore Reviews
I made a large purchase in-store at their Black Friday sale in November 2019. A month or so later, upon delivery, there were several issues with what was delivered versus what I was originally charged. I was charged $119.99 for a microwave installation that wasn't needed as the microwave sits on the countertop. I was also overcharged $180.00 for the oven I purchased. I have been told multiple times over the phone that I would be refunded the about I was overcharged.
First I was told I would receive a check in the mail. Then I was told that my credit card would be credited. (It hasn't.) I was even told that my credit card had already been credited even though it hadn't been done. Every time I call to find out where my refund is I'm given the runaround. They say they're looking into it, or that someone will get back ahold of me and then they never do. I just want the money I'm owed. It's been almost 5 months since I purchased this furniture.
The last time I heard anything back from Big Sandy regarding this issue, they lied and said they already issued me the refund to our Synchrony account (who they use for financing), The problem with that is that those charges were paid via my Discover credit card and were in no way connected to my Synchrony account so that doesn't even make sense. Bottom line is they owe me this money and finding an excuse they can possibly use to get out of paying me back.
I would never do business with Big Sandy again even if they were giving me FREE furniture. FRAUDS!!!
I made a large purchase in-store at their Black Friday sale in November 2019. A month or so later, upon delivery, there were several issues with what was delivered versus what I was originally charged. I was charged $119.99 for a microwave installation that wasn't needed as the microwave sits on the countertop. I was also overcharged $180.00 for the oven I purchased. I have been told multiple times over the phone that I would be refunded the about I was overcharged.
First I was told I would receive a check in the mail. Then I was told that my credit card would be credited. (It hasn't.) I was even told that my credit card had already been credited even though it hadn't been done. Every time I call to find out where my refund is I'm given the runaround. They say they're looking into it, or that someone will get back ahold of me and then they never do. I just want the money I'm owed. It's been almost 5 months since I purchased this furniture.
The last time I heard anything back from Big Sandy regarding this issue, they lied and said they already issued me the refund to our Synchrony account (who they use for financing), The problem with that is that those charges were paid via my Discover credit card and were in no way connected to my Synchrony account so that doesn't even make sense. Bottom line is they owe me this money and finding an excuse they can possibly use to get out of paying me back.
I would never do business with Big Sandy again even if they were giving me FREE furniture. FRAUDS!!!
Purchased 2 sofas 10 month ago they've been worked on 5 times. I've made several request to have furniture replaced in which they refuse. They sold me wrong warranty and now warranty is almost over and they are refusing to replace or work on. I also purchased a fire place in may sales lady said it come put together and it didn't. When I contacted her she said her husband would put it together for $150 which I payed. Then it was missing 2 shelves and I've never received them although I call every other week.
I bought 1 of there higher priced beds and it was replaced twice, then I upgraded to and even better bed and now 3 months later it to needs replaced. They know this stuff was purchased for my disabled mom and I and it's like they are taking advantage of us. I've contacted service department, Corporate office, and Manufacture all getting no response just transfered around back and forth between each place I've called. Every time they did come they destroyed our home.