Horrible, horrible, horrible. They deserve a zero rating. Absolutely the worst service experience of any kind I've ever had. Don't know how these people are still in business. The house we recently bought in Charlottesville, VA came with a Bertazzoni oven that didn't work. It was under warranty and for reasons I don't understand at all, Bertazzoni uses BGH Electronics for their warranty repair.
Have they never read any of their reviews? Anyway, I was told to call BGH to schedule an appt. First bad sign was the dispatcher was very rude and short with me over the phone but I gave her a primary and back up day for the visit. Both days came and went with no shows and no calls. I called them back and they said "we didn't have any repair people in your area those days so we couldn't come." What?
They only come if someone else in the area needs a repair? So I told them I was available any time, any day. I would make time whenever they could come. About a week later, I got a call that someone would be out the next morning at 9am. About 10am, I called to see what was going on and was told he would be late (duh) supposedly due to car trouble.
Finally, the guy shows up, stays 15 minutes, doesn't even pull the oven out and says the oven is "wired wrong" and he would have to come back with another person and an appliance hoist to get the oven out because it was too heavy to move. I explained that the manual said the beeping noise meant a fan wasn't working and he insisted it was because it wasn't wired correctly. So I call BGH and left a vmail to find out when to reschedule.
A week later I get a call back from the same rude dispatcher who tells me "We are an appliance repair company, NOT electricians. We can't fix your oven. You need to hire an electrician." She again was very short and rude on the phone. I could see I would get nowhere with this company so found a local appliance repair company that didn't technically work on Bertazzoni and even though it was under warranty, I paid for the repair myself.
Turns out it was exactly what the manual said it was. A defective fan that had also burned out the control board. Bertazzoni to their credit, did send me the repair parts free of charge after I told them how miserable BGH was and we now have a working oven. Also, the person who actually diagnosed and did the repair (Tracy, from Kraft Appliances in Charlottesville) moved the oven by himself with no problem and there was nothing wrong with the wiring at all. Bottomline, highly recommend Kraft Appliances in Cville and wouldn't touch BGH with the proverbial 10 foot pole. Horrible, horrible, horrible.
I have never experienced a service provider so rude and unresponsive in my life. BGH Electronics is being recommended for removal from the contractor services division of Lowes because they are unresponsive to service calls and they openly violate the terms of agreement. I had, in writing, a guaranteed service call scheduled for today and this woman called and said it would take another 10 business days for them to come. The horrible woman named Ginger who answers their sketchy phoneline is the cause of this report. They no longer pick up the phone and they have been logged as "No Call No Show" by the contractor services department at Lowes.
BGH has terrible scheduling and customer service practices. My refrigerator is leaking from the bottom. I called Whirlpool directly to schedule a service appointment. They scheduled an appointment for me on 1/27/17 between 8am-5pm. They contracted this work order out to BGH- I received a call from BGH on Saturday 1/21/17, but missed the call. I called them back within an hour, but did not receive a response. I called them on Tuesday and left a voicemessage, but no response. I called them Friday (when my appointment was scheduled) at 10am, but no response. I called Whirlpool and they said to continue waiting that I was scheduled for the day. A secretary from BGH called me around 1pm on 1/27 and said that they could not come today and a technician would call me within a few days to reschedule my appointment.
I asked when they would call or when they could reschedule and she told me that she does not schedule service visits and that individual technicians service their own schedules. I asked for the technician who would be servicing my refrigerator's phone number so I could schedule with him. She told me that she could not give me the information and that I should wait for a call. This appointment was scheduled with Whirlpool two weeks in advance, and I took a day off of work to be home for my scheduled appointment. I teach, so I cannot answer my phone during the day if they were to call me back to reschedule during the day, and they do not answer the phone when I call. I asked Whirlpool to re-dispatch my service ticket, and I will NEVER be using BGH again. This is a terrible way to run a business. If they could not honor the appointment that Whirlpool set up, they should have contacted me to reschedule.
When I contacted them, they should have called be back within a reasonable amount of time. When I asked the secretary to reschedule my appointment since apparently no one was coming to my scheduled appointment, she could not. She also could not tell me who to contact to reschedule my appointment or when I should be able to expect a call about my appointment being rescheduled (i.e. "They typically do scheduling on Tuesdays between 9am-11am. Please expect a call during that time to set up your appointment.") I will take a day off of work for an appointment if necessary, but as a teacher I only get 3 personal days per year as they expect us to schedule these types of things during the summer. It is January, and my refrigerator is broken, so I took the day thinking that I was going to get it fixed. BGH is not paying for my lost wages from having to unnecessarily take a day off of work, and I am livid that I wasted my day sitting around for NO ONE to show up. It is now 1:45pm, and I had been waiting since 8am.
I had an issue with a gas leak in my oven and, when I contacted Frigidaire, they told me that BGH Electronics was the closest contractor they had in my area. So they agreed that they would send a work order over to BGH Electronics and that BGH Electronics would contact me to set up an appointment for them to come out and service my oven.
Two days later, I contacted BGH to get the ball rolling and they informed me that they needed to "print out" all of the work orders, get to mine and then give me a call. After a half day, I called them back and a Katie informed me that they could not find my work order and that the folks at Frigidaire had not sent it. She even advised me to contact Frigidaire to ask them to resend it. I then asked her how it is they receive the work orders from Frigidaire (thinking maybe it came through via fax and the work order itself got accidentally trashed or something) and she informed me that it was electronically.
I then called Frigidaire again and they confirmed that they not only had sent the work order to BHG two days prior, but they also informed me that BGH Electronics had actually closed out the ticket, saying that I needed to contact my gas company. The Frigidaire rep was confused as I was, and mentioned that she couldn't understand why BGH had said that I needed to contact my gas company, when it was noted in my file that my gas company had already come out to my home. So the rep advised me that she would add the note to another, more visible part of my file and then resend the work order to BGH Electronics.
Later, when I contacted BGH Electronics, Katie continued stating that they still had not received the work order from Frigidaire and that they had no record of my name or work order on file. I then proceeded to tell them that Frigidaire had just informed me that not only had they sent the original work order two days prior, but that BGH Electronics had actually closed out the work order and sent it back to Frigidaire, stating that I needed to call my gas company. Then Katie began to change her tune and tell me that, yes, they had received the work order and closed it out. I asked her repeatedly why I was just now hearing about this from them. Why they hadn't told me that themselves, sooner, instead of me having to hear it from Frigidaire. She began to claim that BGH Electronics was not obligated to let customers know the status of their work orders and that only Frigidaire was responsible for doing so. Why didn't you just say that from the get go then? Why did you have me going back and forth to Frigidaire if you're not even responsible for communicating the status of my work order to me? "Katy, did you not tell me during our last conversation that you had never received a work order on my behalf and did not have my name anywhere in your system?" Katie refused to agree that she had said that and so I informed her that I had recorded our previous conversations and so I had proof of her saying so. She became enraged, claiming that I had recorded her without her permission and then she passed the phone to a Ginger.
Ginger tried to explain to me that she had "two assistants", one of which was Katie, and that the one assistant had failed to inform Katie that the ticket had been received and closed out. Why couldn't Katie see it in the system - without your other assistant having to verbally inform her? I asked. Ginger told me that once a ticket had been clsoed out, that it could no longer be found/tracked in the system. In other words, there was no longer any record of my work order because they had closed it out. So then I told her that that sounded like extremely poor and inefficient records keeping. That's when she informed me that she was through with the phone call.
I hung up with her and contacted Frigidiare again. The Frigidaire rep called BHG Electronics with me on hold only to come back on the line and inform me that BGH Electroncis was refusing to service the work order (i.e. they didn't want to work on this particular work order - or with me - anymore). Super mature, right? Anyway, the Frigidaire rep informed me that they could not make BGH ELectronics service my work order and got me set up with another, WAAAAAAAAAAAAAAY more better contractor.
I called Frigidaire's customer service number, who patched me through to the department that monitors their contractors, like BGH Electronics. I filed a complaint with them and the Frigidaire rep promised me that they would be dealth with, not only because of their ****** customer service, but because BGH ELectronics had claimed to Frigidaire that they closed out the ticket after having had serviced my work order when the fact of the matter was that they had never even set foot in my house. FRAUD! The rep informed me that BGH Electronics would NOT be paid for my work order and would be investigated. It may seem like a small drop in the bucket, but at least it's something/a start. The rep also informed me that, eventually, Frigidaire will stop dealing with these local contractors and just set up their own shops throughout the country to service their customers' Frigidaire appliances. I think that it would behoove Frigidiare to do so, as contracting out their services to these incompetent, inefficient, poor-excuses-for-contractors will end up tarnishing their reputation and brand.
BGH Electronics Reviews
Horrible, horrible, horrible. They deserve a zero rating. Absolutely the worst service experience of any kind I've ever had. Don't know how these people are still in business. The house we recently bought in Charlottesville, VA came with a Bertazzoni oven that didn't work. It was under warranty and for reasons I don't understand at all, Bertazzoni uses BGH Electronics for their warranty repair.
Have they never read any of their reviews? Anyway, I was told to call BGH to schedule an appt. First bad sign was the dispatcher was very rude and short with me over the phone but I gave her a primary and back up day for the visit. Both days came and went with no shows and no calls. I called them back and they said "we didn't have any repair people in your area those days so we couldn't come." What?
They only come if someone else in the area needs a repair? So I told them I was available any time, any day. I would make time whenever they could come. About a week later, I got a call that someone would be out the next morning at 9am. About 10am, I called to see what was going on and was told he would be late (duh) supposedly due to car trouble.
Finally, the guy shows up, stays 15 minutes, doesn't even pull the oven out and says the oven is "wired wrong" and he would have to come back with another person and an appliance hoist to get the oven out because it was too heavy to move. I explained that the manual said the beeping noise meant a fan wasn't working and he insisted it was because it wasn't wired correctly. So I call BGH and left a vmail to find out when to reschedule.
A week later I get a call back from the same rude dispatcher who tells me "We are an appliance repair company, NOT electricians. We can't fix your oven. You need to hire an electrician." She again was very short and rude on the phone. I could see I would get nowhere with this company so found a local appliance repair company that didn't technically work on Bertazzoni and even though it was under warranty, I paid for the repair myself.
Turns out it was exactly what the manual said it was. A defective fan that had also burned out the control board. Bertazzoni to their credit, did send me the repair parts free of charge after I told them how miserable BGH was and we now have a working oven. Also, the person who actually diagnosed and did the repair (Tracy, from Kraft Appliances in Charlottesville) moved the oven by himself with no problem and there was nothing wrong with the wiring at all. Bottomline, highly recommend Kraft Appliances in Cville and wouldn't touch BGH with the proverbial 10 foot pole. Horrible, horrible, horrible.
Avoid At All Cost
I have never experienced a service provider so rude and unresponsive in my life. BGH Electronics is being recommended for removal from the contractor services division of Lowes because they are unresponsive to service calls and they openly violate the terms of agreement. I had, in writing, a guaranteed service call scheduled for today and this woman called and said it would take another 10 business days for them to come. The horrible woman named Ginger who answers their sketchy phoneline is the cause of this report. They no longer pick up the phone and they have been logged as "No Call No Show" by the contractor services department at Lowes.
BGH has terrible scheduling and customer service practices. My refrigerator is leaking from the bottom. I called Whirlpool directly to schedule a service appointment. They scheduled an appointment for me on 1/27/17 between 8am-5pm. They contracted this work order out to BGH- I received a call from BGH on Saturday 1/21/17, but missed the call. I called them back within an hour, but did not receive a response. I called them on Tuesday and left a voicemessage, but no response. I called them Friday (when my appointment was scheduled) at 10am, but no response. I called Whirlpool and they said to continue waiting that I was scheduled for the day. A secretary from BGH called me around 1pm on 1/27 and said that they could not come today and a technician would call me within a few days to reschedule my appointment.
I asked when they would call or when they could reschedule and she told me that she does not schedule service visits and that individual technicians service their own schedules. I asked for the technician who would be servicing my refrigerator's phone number so I could schedule with him. She told me that she could not give me the information and that I should wait for a call. This appointment was scheduled with Whirlpool two weeks in advance, and I took a day off of work to be home for my scheduled appointment. I teach, so I cannot answer my phone during the day if they were to call me back to reschedule during the day, and they do not answer the phone when I call. I asked Whirlpool to re-dispatch my service ticket, and I will NEVER be using BGH again. This is a terrible way to run a business. If they could not honor the appointment that Whirlpool set up, they should have contacted me to reschedule.
When I contacted them, they should have called be back within a reasonable amount of time. When I asked the secretary to reschedule my appointment since apparently no one was coming to my scheduled appointment, she could not. She also could not tell me who to contact to reschedule my appointment or when I should be able to expect a call about my appointment being rescheduled (i.e. "They typically do scheduling on Tuesdays between 9am-11am. Please expect a call during that time to set up your appointment.") I will take a day off of work for an appointment if necessary, but as a teacher I only get 3 personal days per year as they expect us to schedule these types of things during the summer. It is January, and my refrigerator is broken, so I took the day thinking that I was going to get it fixed. BGH is not paying for my lost wages from having to unnecessarily take a day off of work, and I am livid that I wasted my day sitting around for NO ONE to show up. It is now 1:45pm, and I had been waiting since 8am.
I had an issue with a gas leak in my oven and, when I contacted Frigidaire, they told me that BGH Electronics was the closest contractor they had in my area. So they agreed that they would send a work order over to BGH Electronics and that BGH Electronics would contact me to set up an appointment for them to come out and service my oven.
Two days later, I contacted BGH to get the ball rolling and they informed me that they needed to "print out" all of the work orders, get to mine and then give me a call. After a half day, I called them back and a Katie informed me that they could not find my work order and that the folks at Frigidaire had not sent it. She even advised me to contact Frigidaire to ask them to resend it. I then asked her how it is they receive the work orders from Frigidaire (thinking maybe it came through via fax and the work order itself got accidentally trashed or something) and she informed me that it was electronically.
I then called Frigidaire again and they confirmed that they not only had sent the work order to BHG two days prior, but they also informed me that BGH Electronics had actually closed out the ticket, saying that I needed to contact my gas company. The Frigidaire rep was confused as I was, and mentioned that she couldn't understand why BGH had said that I needed to contact my gas company, when it was noted in my file that my gas company had already come out to my home. So the rep advised me that she would add the note to another, more visible part of my file and then resend the work order to BGH Electronics.
Later, when I contacted BGH Electronics, Katie continued stating that they still had not received the work order from Frigidaire and that they had no record of my name or work order on file. I then proceeded to tell them that Frigidaire had just informed me that not only had they sent the original work order two days prior, but that BGH Electronics had actually closed out the work order and sent it back to Frigidaire, stating that I needed to call my gas company. Then Katie began to change her tune and tell me that, yes, they had received the work order and closed it out. I asked her repeatedly why I was just now hearing about this from them. Why they hadn't told me that themselves, sooner, instead of me having to hear it from Frigidaire. She began to claim that BGH Electronics was not obligated to let customers know the status of their work orders and that only Frigidaire was responsible for doing so. Why didn't you just say that from the get go then? Why did you have me going back and forth to Frigidaire if you're not even responsible for communicating the status of my work order to me? "Katy, did you not tell me during our last conversation that you had never received a work order on my behalf and did not have my name anywhere in your system?" Katie refused to agree that she had said that and so I informed her that I had recorded our previous conversations and so I had proof of her saying so. She became enraged, claiming that I had recorded her without her permission and then she passed the phone to a Ginger.
Ginger tried to explain to me that she had "two assistants", one of which was Katie, and that the one assistant had failed to inform Katie that the ticket had been received and closed out. Why couldn't Katie see it in the system - without your other assistant having to verbally inform her? I asked. Ginger told me that once a ticket had been clsoed out, that it could no longer be found/tracked in the system. In other words, there was no longer any record of my work order because they had closed it out. So then I told her that that sounded like extremely poor and inefficient records keeping. That's when she informed me that she was through with the phone call.
I hung up with her and contacted Frigidiare again. The Frigidaire rep called BHG Electronics with me on hold only to come back on the line and inform me that BGH Electroncis was refusing to service the work order (i.e. they didn't want to work on this particular work order - or with me - anymore). Super mature, right? Anyway, the Frigidaire rep informed me that they could not make BGH ELectronics service my work order and got me set up with another, WAAAAAAAAAAAAAAY more better contractor.
I called Frigidaire's customer service number, who patched me through to the department that monitors their contractors, like BGH Electronics. I filed a complaint with them and the Frigidaire rep promised me that they would be dealth with, not only because of their ****** customer service, but because BGH ELectronics had claimed to Frigidaire that they closed out the ticket after having had serviced my work order when the fact of the matter was that they had never even set foot in my house. FRAUD! The rep informed me that BGH Electronics would NOT be paid for my work order and would be investigated. It may seem like a small drop in the bucket, but at least it's something/a start. The rep also informed me that, eventually, Frigidaire will stop dealing with these local contractors and just set up their own shops throughout the country to service their customers' Frigidaire appliances. I think that it would behoove Frigidiare to do so, as contracting out their services to these incompetent, inefficient, poor-excuses-for-contractors will end up tarnishing their reputation and brand.