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BetterHelp


Country United States
State California
City Sunnyvale
Address 440 N Wolfe Rd
Phone 888-688-9296
Website https://www.betterhelp.com/
Most Useful Comment
  • Jul 14, 2016

Criminals

I suffer from severe depression and what they did to me is criminal. I am unemployed signed up for one week free trial.

You know the story they kept taking money because of my condition I didn't careers to check my money. One day I got a fine from my bank for exceeding my overdraft.

Because of this I tried to commit suicide.

PLEASE STAY AWAY

Mark as Useful [2 votes]

BetterHelp Reviews

Most Useful Comment
  • Dec 20, 2016

I submitted for a trial at BetterHelp and gave my credit card information (was required). I didn't find any alert that they will take money from my account without my permission, but the did that.

This morning they reserved from my account 45$. Nobody sent me the email to ask me if I want to be a member. That is something what user expect and how it works on completely legal websites.

I had sent only one email to my counselor and after that realized that is overrated and it does not wor for me.I didn't want to be their member.

I have sent an email to their customer service, but I didn't get any response.

I am really disappointed I will share this issue with other people. They should be alerted!!!

Mark as Useful [2 votes]
Most Useful Comment
  • Nov 20, 2016

BetterHelp

I tried signing up as a counselor but thought I would do a little research first. I have learned that I would not qualify as a counselor because I am not a registered therapist. I worked many years as a Parole Officer in Canada and helped many people with their mental health issues. I have a Masters degree in Sociology and a BA major in Psychology. Not good enough I guess. In retrospect I am not in the habit of preying on people so I suspect I would not be a good fit for their service.

If you have mental health issues and need to talk to someone get in touch with me at [email protected]

Sincerely,

Frank

Mark as Useful [2 votes]
  • Feb 16, 2018

huh?

I'm a BetterHelp counselor. Just because Better Help requires that their therapists hold an actual LICENSE to provide therapy, rather than just college diplomas and work experience, and just because you are mad about that standard, does not mean that the therapists who do work on Better Help "are in the habit of preying on people." There is no logic in your statement whatsoever, especially because LICENSED therapists operate under specific laws and professional ethical codes that make it highly unlikely they'd be "preying" on anyone, lest they could lose their license to practice. Perhaps you might take advantage of some counseling yourself, either online or otherwise, to assist with your entitlement issue, and with your unfairly judgmental attitude towards over 1,2000 therapists who work hard on Better Help, making a positive difference in the lives of so many.

Most Useful Comment
  • Jul 14, 2016

Criminals

I suffer from severe depression and what they did to me is criminal. I am unemployed signed up for one week free trial.

You know the story they kept taking money because of my condition I didn't careers to check my money. One day I got a fine from my bank for exceeding my overdraft.

Because of this I tried to commit suicide.

PLEASE STAY AWAY

Mark as Useful [2 votes]
  • Aug 24, 2016

INDEED A SCAM

DO NOT SIGN UP FOR THIS SITE!

This site made several attempts to try and take money out from my banking funds despite being within the 7-day free trial period.

Not only did they attempt to charge copious amounts but, they charged several amounts on different days! I was not aware of this until i tried to make an

online purchase and was denied. Luckily my bank prevented the charges from going through! Truly disgusted by such acts, I would not recommend this to ANYONE. if you are seeking help, go to those who are around you or seek actual certified professional help.

God bless,

Mark as Useful [1 vote]
Most Useful Comment
  • Dec 10, 2015

PREMATURE DEBIT HAPPY COMPANY.

The Free week is a lure to get credit card information. They charge high, very, very fast. For this kind of money you can get an hour face to face with a credible councillor. Do not buy. They do not refund what they have stolen even when you show them your request to stop the service.

Mark as Useful [2 votes]
Most Useful Comment
  • Dec 9, 2015

I can attest to the fact that the Betterhelp counselling service is a scam - and I am not the "one and the same person" who Betterhelp said on this site had posted other negative reviews about unauthorised charging. I am based in Sydney Australia and signed up to use a Betterhelp counsellor via Internet for the first time on 28 November on the understanding that the first week was free of charge and charges of $45 would apply after the first week. From 28 November 2015 to 2.12.15 (five days) I exchanged several emails with a Betterhelp counsellor assigned to me. I did not use the Betterhelp service after this date. But on 5 December 2015 I was charged $246.96 by Betterhelp on my credit card. I should not have been charged at all, let alone incur a five week fee. When I contacted Betterhelp via email and their website to reverse this charge, I received no response. This service is a scam.

Mark as Useful [2 votes]
  • Oct 31, 2016

Definitely a scam

I never even actually agreed to receive any counseling. It was supposed to be a free introductory period. Good thing I check my bank statement.

Mark as Useful [1 vote]
  • Oct 12, 2016

Yikes

The day my 7 day trial was up I was out $440. Yikes. That's 400 more than the advertised rate. I feel like I could have gone to see someone in person for that- I picked BetterHelp because the $40 was something I could financially manage -but I can't do $440 a week

Mark as Useful [1 vote]
  • Oct 10, 2016

I want to report betterhelp as a scam program as soon as they got my money they won't provide their services and closed down my account without asking me.

Mark as Useful [1 vote]
  • Mar 21, 2016

They ban anyone who expresses any kind of criticism on their Facebook page so that should give you an idea of what to expect from this company. You pay $45 a week for someone to occasionally message you every few days; I'm pretty sure there's a ton of resources online where you can accomplish the same thing for free. Not to mention that it's impossible to diagnose someone with a mental illness over the internet, so this isn't in any way comparable to seeing a psychologist or a real counselor who knows certain signs to look for and can refer you to a psychiatrist if needed. This is just a blatant money-grab designed to prey on insecure and anxious millennials.

Mark as Useful [1 vote]
  • Mar 7, 2016

Signed up for 7 day trial. I discontinued after about 4 days. They billed me on Paypal for $180! I put in a dispute on Paypal. They are in a city near me and I am going to drive down there and raise hell if they don't refund. Btw, when I did try the trial, the therapist said I had an hour and a half to chat. After 5 minutes, she said I was out of time!

DO NOT NOT NOT GET RIPPED OFF BY THESE PEOPLE!

Mark as Useful [1 vote]
  • Feb 3, 2016

SCAM

These people are taking advantage of peoples vulnerability. They drag out conversations over days to seem innocent to gain your trust then they'll start to take money out of your account using your credit card details you handed over for the free trial. They take large amounts over short period of time !

Mark as Useful [1 vote]
  • Nov 15, 2018

Betterhelp.com Sunnyvale Internet

Signed up for this online ecounseling/therapy service. They offer a free trial. You are then assigned a licensed "therapist". I hesitated to put my credit card in, and exited out before doing so. Later that night I received an email from the "therapist" urging me to join. I joined and communicated with this person for about a day. I suddenly began to realize that this was not a therapist. She sends your her "bio and credentials" and the website touts that it is unlimited therapy for a month for 35.00 per week-AFTER THE 7 DAY TRIAL.

The website also prompts you to allow for one free telephone call with your "therapist" per month. My "therapist" told me that she did not participate in phone calls.

The answers I received were "canned" and had nothing to do basically with the problems or questions that I posed. I quickly went in and deactivated my account. I did more research on this site, and the few reviews I did find that were deeply embedded in the internet were very derogatory-relating to them charging people's credit cards each month for 140.00 even after they cancelled the free trial. There are BBB reports on them. I then dug for a customer service number to call to ensure they received my cancellation notice well BEFORE the 7 day trial. I got some hokey woman on the phone who claimed she was the "receptionist" on a Saturday, and she could not even recite the proper name of the company. She claimed that the billing dept. was closed and that she would "pass" on the information.

I am closing my debit card down for fear that they will charge me. The site claims they have over 250 therapists, and think about it: why would a company with this many employees (therapists) and thus "customers" not have a full-time CREDIBLE number that you can call with questions.

Also, when I ran a scam alert-this company came up with a hidden domain-which is also a huge red flag. I should have done more research, and found this company on Facebook. My advice, don't use and don't sign up-save yourself a ton of headaches and time. This is a hoax to be certain!

  • Jun 20, 2018

On June 20th, 2018, I discovered BetterHelp through a well-known YouTube content creator Aaron Marino or "alpha m". Both Marino's and BetterHelp's initial advertisement stated weekly payments of $65 USD, along with financial support, which I did seek to utilize. Upon registration of the membership, which was done when I replied to my assigned counselor concerning my issues, $214.64 CAD was immediately withdrawn from my bank account. Unfortunately, payment was done through a debit card, which meant that I couldn't cancel the transaction nor reverse it through my bank. Upon realization of being charged such an incredibly high lump sum payment, I decided to cancel my membership, and before I did that, I even contacted my assigned counselor. The reason being is that I have heard from other complaints that they supposedly needed their counselor to provide them with a special URL in order to complete the cancellation of counselling services. I personally didn't have to go through any of that because I simply hit the cancel membership option within the settings option on the website's user interface. In addition, this was the message I received from my assigned counselor after I messaged him that I wish to cancel these services:

Hello Steven, I completely understand. I believe the charge represents a full months of service? You will need to speak directly with the customer service team to resolve this, unfortunately, I do not have any access to patient financial or subscription information. Please know that you are always welcome here in the future if you decide the cost is worthwhile. I am here for you. Best Andy I am a university student and money is incredibly tight for me, so to see $214.64 CAD withdrawn from my bank account just like that was devastating! I thought I was only paying on a weekly basis, and not much to my surprise, many other complaints towards this company are very similar if not exactly identical to my own complaints. That is, we all ultimately felt misled by how the company was advertising the billing information, and indeed it was very confusing upon registration. As the saying goes, "the devil is in the fine print", which it clearly is in this case. After my registration, only then was I able to see a visible statement regarding a monthly charge, but I still didn't see an immediate upfront charge, which again, many people who have submitted their credit card information to BetterHelp has experienced. My request is a full refund of the entire $214.64 CAD that I personally felt was withdrawn under circumstances that were unauthorized, especially since not one bit of counselling service was provided.

In addition, I would like to make it clear that I do not indeed to utilize any of BetterHelp's services during the duration of the month, as I wish to use this in my argument for a full refund, and not a counter argument by the company saying something along the lines like, "we cannot issue you a full refund because you have used our services significantly", or something like that. Had I known that I would have made a lump sum payment on the spot, I would have never have even submitted my debit card information to this company.

  • Mar 5, 2018

STAY AWAY

This company is unethical and should be boycotted and closed. They take advantage of people in fragile mental states and drag them into expensive counselling sessions. When you are already severely anxious or depressed you are vulnerable to suggestion, especially when it is offered by people claiming to be honest, certified counsellors. Do not sign up with them. Talk to a trusted friend or family member, or call the mental health resources in your area before you get sucked into this deplorable service. You are better off asking for help from a stranger than risking the kind of manipulation this company employs.

  • Jan 9, 2018

Preying on people

I signed up but they would not let me email my prospective counselor they matched me to unless they charged my credit card one month in advance ($180). If this counselor could not provide monthly documentation I need for SSDI, I was told I would have to use the time I paid for to "interview" other counselors and I would not be given a refund if none of them could provide what I need. This company does not care about the clients who need their services...they only care about money!

  • Apr 19, 2017

peIfZjpQYdM

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  • Apr 4, 2019

pelfZjpQYdm

WHAT THE HELL DID YOU WRITE. MAKES NO SENSE

  • Oct 20, 2016

Amazing couldn't me happier

Amazing I noticed a massive difference in two weeks. They didn't take any money from me in the first week trial. I message my councellor whenever I want and she always replied working 6 hours. They are not a scam

  • May 18, 2016

experiences with better help, please contact

I am not an employee, I am looking for experiences with betterhelp that we can discuss off the forum. Please contact me via email at [email protected]

  • Mar 21, 2016

This is a sad scam. They are preying on those who are in need and making money off of them. I signed up with an account. I talked with a counselor but she didn't tell me anything I already knew. There wasn't a moment after the trial ended that I used that app again. They wouldn't even let me send another message without entering my card info the first time. So yes they have my card information. After the trial days were up, they of course took out the payment but they took out more than what the option I selected.

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