This company offers low prices on text books and uses pictures of the most recent edition to make you think you are getting that edition. What really happens is they send an older edition of the book without clearly stating that they are going to do so at any point of the checkout process. In their about page they admit that they send old editions, but they knowingly hide those statements so you can find the page online and not realize you're getting an older edition until it is too late. They only customer service they provide is an email. They offer refunds within 30 days, but it takes over 2 weeks for the books to arrive at your house. This business is unprofessional and knows they are scamming people.
I was unable to receive a return address from Better Planet Books or Textbook Rentals in order to return the text book. We sent e-mails to at [email protected] and tried to find a telephone number for them. In addition I tried to call Textbook Rentals at the number on my credit card statement 404-534-2345 WA but the number is not in service.
I believe that Better Planet Books scammed my son when he rented the text book for $53.71 by sending the wrong edition, and then fraudulently charged us $65.29 for not returning the book as they would not provide a return address.
I called AA Goods Co, the company that shipped the book at (916)628-8867 and was told that they only sell books, they do not rent books they informed me that the book was purchased on Amazon.com by a third party named “Fresh” using my home address as their address as well as for the delivery address. “Fresh” paid $7.94 for the book and $3.99 for shipping the book to my address.
Better Plant Books in Washington did not provide the book delivered to me. AA Goods Co from Sacramento sold the book through Amazon.com and mailed it to me.
Better Planet Books/Textbook Rentals would not supply us with a return address for text book rental because they had not sent the book to us. One cannot contact either company by telephone or by e-mail. There is no way to return the book without a return address.
They then have the audacity to charge us for not returning the book!
I purchased a used book. I then found out I was not able to take the class. I wrote to the company immediately, but the shipment had already gone out. They said to return it as soon as it came, and they would refund my money. I returned it to the address they gave me. I sent the tracking number, so I do know that they received it. I sent 4 emails in the following month to ask when my money would be refunded. They have not answered a single email, and they conveniently do not offer phone support.
I ordered book two weeks ago...paid for rush shipping just got book in mail...2 editions late and it was for my daughter's college class..do not ORDER FROM THIS COMPANY...still not refund still no email...
Avoid this company - they are swindlers. I ordered a textbook to rent - it was 2 editions too late (I needed 2013 and they sent 2011). Sent the book back - no phone number to contact - they don't respond to the emails. They claim my bank made a chargeback but my bank did not do any such thing. Stay away from them unless you want to throw your money away!
I ordered a textbook from them because it was so much cheaper than what I found on Amazon, I tried to find online reviews (and think I found a different company of a similar name, which had positive reviews). So finding nothing negative about them, I decided to go ahead and order a book from them.
I chose priority shipping because I needed the book quickly, and instead of taking 2-3 business days like they said it would take the book came on the seventh business day. It was also not the book I ordered, not the book pictured on the website.
Better Planet Books Toys & Hobbies Reviews
This company offers low prices on text books and uses pictures of the most recent edition to make you think you are getting that edition. What really happens is they send an older edition of the book without clearly stating that they are going to do so at any point of the checkout process. In their about page they admit that they send old editions, but they knowingly hide those statements so you can find the page online and not realize you're getting an older edition until it is too late. They only customer service they provide is an email. They offer refunds within 30 days, but it takes over 2 weeks for the books to arrive at your house. This business is unprofessional and knows they are scamming people.
I was unable to receive a return address from Better Planet Books or Textbook Rentals in order to return the text book. We sent e-mails to at [email protected] and tried to find a telephone number for them. In addition I tried to call Textbook Rentals at the number on my credit card statement 404-534-2345 WA but the number is not in service.
I believe that Better Planet Books scammed my son when he rented the text book for $53.71 by sending the wrong edition, and then fraudulently charged us $65.29 for not returning the book as they would not provide a return address.
I called AA Goods Co, the company that shipped the book at (916)628-8867 and was told that they only sell books, they do not rent books they informed me that the book was purchased on Amazon.com by a third party named “Fresh” using my home address as their address as well as for the delivery address. “Fresh” paid $7.94 for the book and $3.99 for shipping the book to my address.
Better Plant Books in Washington did not provide the book delivered to me. AA Goods Co from Sacramento sold the book through Amazon.com and mailed it to me.
Better Planet Books/Textbook Rentals would not supply us with a return address for text book rental because they had not sent the book to us. One cannot contact either company by telephone or by e-mail. There is no way to return the book without a return address.
They then have the audacity to charge us for not returning the book!
I purchased a used book. I then found out I was not able to take the class. I wrote to the company immediately, but the shipment had already gone out. They said to return it as soon as it came, and they would refund my money. I returned it to the address they gave me. I sent the tracking number, so I do know that they received it. I sent 4 emails in the following month to ask when my money would be refunded. They have not answered a single email, and they conveniently do not offer phone support.
Shame on you better planet books
I ordered book two weeks ago...paid for rush shipping just got book in mail...2 editions late and it was for my daughter's college class..do not ORDER FROM THIS COMPANY...still not refund still no email...
Avoid this company - they are swindlers. I ordered a textbook to rent - it was 2 editions too late (I needed 2013 and they sent 2011). Sent the book back - no phone number to contact - they don't respond to the emails. They claim my bank made a chargeback but my bank did not do any such thing. Stay away from them unless you want to throw your money away!
I ordered a textbook from them because it was so much cheaper than what I found on Amazon, I tried to find online reviews (and think I found a different company of a similar name, which had positive reviews). So finding nothing negative about them, I decided to go ahead and order a book from them.
I chose priority shipping because I needed the book quickly, and instead of taking 2-3 business days like they said it would take the book came on the seventh business day. It was also not the book I ordered, not the book pictured on the website.
Don't buy from this website. Plain and simple.
Ordered two college textbooks. Ordered never received. No order confirmation. No email responses. All phones numbers disconnected.