I ordered a textbook from betterplanetbooks.com in February 2017. The book I received was not the book that was pictured on their website. I tried to email them to request a refund of $28.27 for the wrong book. There was no response from them and the phone number provided on my bank statement does not work. I sent the book back to the only address that was on their website and there was no refund issued thereafter nor was an email sent to me stating they had received my book return. I received another charge for $45.90 in August 2017 for reasons unknown. This company's practices are fraudulent based on them advertising the wrong items and the fact they do not provide any correspondences once you have placed your order with them.
I bought a Web design book online from [email protected] for $32.00 and paid extra $8.00 for fast email. Did not receive the book. Sent several emails, none of them was replied. Seems illegitimate business.
I "rented" a book off of betterplanetbooks.com. I paid an additional $18.oo for rush delivery. My book was delivered in 2-5 business day, and then when it did arrive it was the wrong book. The return address on the box delivered was from BigHeartedBooks, and they had no idea about this book, they were nice enough to try and help me resolve this, but there was nothing they could do for me either. The box also had an Amazon logo on it and also an Amazon gift receipt. Better planet books do not have a phone number, and they do not reply to e-mails either.
When I called Amazon they said it looks like this "company" took my money and bought any book through them and then sent me the book as a "gift".
do not use betterplanetbooks, and if you are in the same situation i am in, please call and report it to your credit card and Amazon. These scammers need to be stopped.
Ordered books in August - got them a week after the promised date. That didn't matter since we weren't in a time crunch. Once class began, my son was told the book was too old to use. I emailed three times to request return shipping info, never received a reply. Gave up since the book cost $20. Now it's time to return the 2 rentals and I can't get anyone to reply with the procedure. I found this site and read the other reports, lesson learned. Avoid this place and stick with Amazon, Chegg and the like. I am going to file a report with paypal in case they try to charge a penalty.
Better Planet Books Reviews
I ordered a textbook from betterplanetbooks.com in February 2017. The book I received was not the book that was pictured on their website. I tried to email them to request a refund of $28.27 for the wrong book. There was no response from them and the phone number provided on my bank statement does not work. I sent the book back to the only address that was on their website and there was no refund issued thereafter nor was an email sent to me stating they had received my book return. I received another charge for $45.90 in August 2017 for reasons unknown. This company's practices are fraudulent based on them advertising the wrong items and the fact they do not provide any correspondences once you have placed your order with them.
I bought a Web design book online from [email protected] for $32.00 and paid extra $8.00 for fast email. Did not receive the book. Sent several emails, none of them was replied. Seems illegitimate business.
I "rented" a book off of betterplanetbooks.com. I paid an additional $18.oo for rush delivery. My book was delivered in 2-5 business day, and then when it did arrive it was the wrong book. The return address on the box delivered was from BigHeartedBooks, and they had no idea about this book, they were nice enough to try and help me resolve this, but there was nothing they could do for me either. The box also had an Amazon logo on it and also an Amazon gift receipt. Better planet books do not have a phone number, and they do not reply to e-mails either.
When I called Amazon they said it looks like this "company" took my money and bought any book through them and then sent me the book as a "gift".
do not use betterplanetbooks, and if you are in the same situation i am in, please call and report it to your credit card and Amazon. These scammers need to be stopped.
Ordered books in August - got them a week after the promised date. That didn't matter since we weren't in a time crunch. Once class began, my son was told the book was too old to use. I emailed three times to request return shipping info, never received a reply. Gave up since the book cost $20. Now it's time to return the 2 rentals and I can't get anyone to reply with the procedure. I found this site and read the other reports, lesson learned. Avoid this place and stick with Amazon, Chegg and the like. I am going to file a report with paypal in case they try to charge a penalty.