In 2017 I was sent a letter to come out to a 90 min breifing on vaction packages and that I would be given a prize for just attending. the presentation was held in Temple Texas. I attended the breifing with my wife and the deal sounded good where we could go on luxury vation getaways for resonable prices for a whole week stay so me and my wife agreed that it would be something that we would enjoy doing so we purchased the package for $3500.00.
we never got a chance to use the package because when we tried to call to set up a vaction a yr later the website was no longer valet and the calls to the costomer service desks went unanswered. I tried to contact them several times but no response so they scammed me for $3500 dollars of my hard earned money. I would like a refund like the Law requires..
We went to a vacation club presentation where we were shown supposedly huge vacation savings. We bought the membership after being told we would save hundreds of dollars on vacations.
We were not able to get into the website until 8 days after we bought the membership to look at the savings. Once we were able to get into the website we realized there were no savings over what we could do ourselves directly.
We called the customer service number and were unable to reach anyone. We left a message stating we were unhappy and wanted a refund. We heard nothing from the company, so my wife followed up with a live chat on the website.
The representative on the live chat made an appointment with a "concierge" to help us find the savings. We spoke to him and he was unable to provide any savings whatsoever, as a matter of fact we could do better ourselves than he could through this outrageously priced vacation club.
Once we realized there were no savings we again requested a refund. The "concierge" told us that was not his department but that he would send a request to have someone from corporate get in touch with us. That has not happened.
A typical sales spiel at a local hotel, and I fell for it and purchased travel services. Research over the weekend showed they had nothing to offer that I didn't already have, so tried to cancel in accordance with the federal "cooling off law" that was a part of the contract. Company refused to return any of over a dozen phone calls, so returned membership kit, as per law and contract, along with a formal letter of cancellation within the 3 business days both law and contract required. At this point the company had 10 days to refund the money under federal law. In addition, as the shipping of the membership kit was at their requiest, they must refund shipping costs.
Company failed to abide by either law or contract, and did not refund any money at all. Have filed complaints with the FTC,the Attorney's General of both my home state and Pennsylvania, where the company is, the BBB and the credit card company. If not successful (and with the refusal to communicate I doubt it will be) the next step will be in small claims court. With a really complete and detailed set of documentation, have to wonder if the judge will be angry enough to impose punitive damages.
Best Value Getaways Reviews
In 2017 I was sent a letter to come out to a 90 min breifing on vaction packages and that I would be given a prize for just attending. the presentation was held in Temple Texas. I attended the breifing with my wife and the deal sounded good where we could go on luxury vation getaways for resonable prices for a whole week stay so me and my wife agreed that it would be something that we would enjoy doing so we purchased the package for $3500.00.
we never got a chance to use the package because when we tried to call to set up a vaction a yr later the website was no longer valet and the calls to the costomer service desks went unanswered. I tried to contact them several times but no response so they scammed me for $3500 dollars of my hard earned money. I would like a refund like the Law requires..
We went to a vacation club presentation where we were shown supposedly huge vacation savings. We bought the membership after being told we would save hundreds of dollars on vacations.
We were not able to get into the website until 8 days after we bought the membership to look at the savings. Once we were able to get into the website we realized there were no savings over what we could do ourselves directly.
We called the customer service number and were unable to reach anyone. We left a message stating we were unhappy and wanted a refund. We heard nothing from the company, so my wife followed up with a live chat on the website.
The representative on the live chat made an appointment with a "concierge" to help us find the savings. We spoke to him and he was unable to provide any savings whatsoever, as a matter of fact we could do better ourselves than he could through this outrageously priced vacation club.
Once we realized there were no savings we again requested a refund. The "concierge" told us that was not his department but that he would send a request to have someone from corporate get in touch with us. That has not happened.
A typical sales spiel at a local hotel, and I fell for it and purchased travel services. Research over the weekend showed they had nothing to offer that I didn't already have, so tried to cancel in accordance with the federal "cooling off law" that was a part of the contract. Company refused to return any of over a dozen phone calls, so returned membership kit, as per law and contract, along with a formal letter of cancellation within the 3 business days both law and contract required. At this point the company had 10 days to refund the money under federal law. In addition, as the shipping of the membership kit was at their requiest, they must refund shipping costs.
Company failed to abide by either law or contract, and did not refund any money at all. Have filed complaints with the FTC,the Attorney's General of both my home state and Pennsylvania, where the company is, the BBB and the credit card company. If not successful (and with the refusal to communicate I doubt it will be) the next step will be in small claims court. With a really complete and detailed set of documentation, have to wonder if the judge will be angry enough to impose punitive damages.