They lie and cheat you out of your money and time. Do not ever go with them. They are rude and do not follow up on concerns or issues. They will tell you one thing and do another. I was traveling with an infant and spent hours trying to make the correct booking and then they just switch you to a different hotel and the things they say you will get in the phone conversations (which they don't allow you access to) they never follow through with. Just a waste of money and time.
I called to refund the money I gave them after hearing about a horrible experience a family friend had. They refused to give me my money back even though I was told to contact Kenneth Branch in quality control to have this fixed. They told me they can't refund my money and that I was told to read the terms and agreements. If they pull up the phone converstation which they ALSO refused to do they would know that I was not told that there were terms and agreements to read and agree to. I never recieved a e-mail confirmation which they apparently told me they sent twice to my e-mail address ( I also called about this). I simply want my $298 plus $198 they have of mine back as I will NOT be using their services after what I have heard about the experiences with them.
My family and I booked a trip to Orlando (oct 24-27) and received confirmation of that booking on October 2nd. On October 5th I called to change our reservation to a different month because a family member is ill. Preferred guests resorts (rude) employee told me that in order to change a reservation without any fees the change had to be made within 21 days or more of your trip.
When I called it was 19 days until our trip, I begged for them to make an exception this once, as it was only 2 days less than the 21-day rule. They stated that it was not their decision to make that the contract they had with the timeshare didn't allow them to make any exceptions, that the ones who could make the change without the fees were the timeshare. I then called the timeshare who told me that they would be happy to change the reservation free of charge but that they weren't the ones who made the decision that BVE was lying if they said it was the timeshares decision.
I called BVE again to try to resolve the issue and the employee could have cared less about what I had to say. Every time I attempted to tell the employee what the timeshare said she interrupted me! I said that if nothing could be fixed for us then I just wanted to cancel; they told me that if I wanted to cancel then it would be a $120 charge to cancel. Finally a manager waived the fee and I cancelled my vacation. But they refused to refund my money or even change my reservation for free they would rather cancel the vacation, than work with the customer. Stay away from BVE or Preferred Guest resorts as they don't care for their customers all they care about is getting more money out of them. In total we lost about $444.00
Preferred Guest Resorts contacted my mother and offered her a trip. She was so excited that she even purchased a second package so that more individuals go with her. During the original phone call she was never asked if she even qualified for the trip. She never received information by mail and called to find out more details. At that time she was notified by the customer service agent that she would received the information by email. During that phone conversation agent stated that she didn't qaulify for trips because she was not married. She was told that she could not get a refund and that she would have to transfer the trip to someone else, but there would be a charge. She has tried selling the package with no luck! After I took a look at the package online, because she stated she never received the email, I was able to find a letter attached to her account. In the fine print it states:
An inquiry of your financial status will be made upon check-in to confirm your qualifications. This vacation package is designed to promote vacation ownership plans for households with a combined income over $50,000, if your annual income is under $40,000 (disqualifying factor) at the time of travel you will forfeit your package and offered a discounted rate for accommodation nights. If you dont meet the qualifications, you may be housed and toured at an alternative accommodations provider and not permitted to enjoy the benefits of experiencing the activities and/or amenities offered by PGR or the sponsoring resorts. She was never asked about her income! This company is a scam and takes advantage of you!
Best Vacations Ever Preferred Guest Resorts Won a "free trip" paid service fees and tax then chose to upgrade room, had to change date and they said they would need to charge me all the fees all over again Maitland Florida
My family and I booked a trip to Orlando (oct 24-27) and received confirmation of that booking on October 2nd. On October 5th I called to change our reservation to a different month because a family member is ill. Preferred guests resorts (rude) employee told me that in order to change a reservation without any fees the change had to be made within 21 days or more of your trip.
When I called it was 19 days until our trip, I begged for them to make an exception this once, as it was only 2 days less than the 21-day rule. They stated that it was not their decision to make that the contract they had with the timeshare didn't allow them to make any exceptions, that the ones who could make the change without the fees were the timeshare. I then called the timeshare who told me that they would be happy to change the reservation free of charge but that they weren't the ones who made the decision that BVE was lying if they said it was the timeshares decision.
I called BVE again to try to resolve the issue and the employee could have cared less about what I had to say. Every time I attempted to tell the employee what the timeshare said she interrupted me! I said that if nothing could be fixed for us then I just wanted to cancel; they told me that if I wanted to cancel then it would be a $120 charge to cancel. Finally a manager waived the fee and I cancelled my vacation. But they refused to refund my money or even change my reservation for free they would rather cancel the vacation, than work with the customer. Stay away from BVE or Preferred Guest resorts as they don't care for their customers all they care about is getting more money out of them. In total we lost about $444.00
Best Vacations Ever Reviews
Worst vacation ever
They lie and cheat you out of your money and time. Do not ever go with them. They are rude and do not follow up on concerns or issues. They will tell you one thing and do another. I was traveling with an infant and spent hours trying to make the correct booking and then they just switch you to a different hotel and the things they say you will get in the phone conversations (which they don't allow you access to) they never follow through with. Just a waste of money and time.
I called to refund the money I gave them after hearing about a horrible experience a family friend had. They refused to give me my money back even though I was told to contact Kenneth Branch in quality control to have this fixed. They told me they can't refund my money and that I was told to read the terms and agreements. If they pull up the phone converstation which they ALSO refused to do they would know that I was not told that there were terms and agreements to read and agree to. I never recieved a e-mail confirmation which they apparently told me they sent twice to my e-mail address ( I also called about this). I simply want my $298 plus $198 they have of mine back as I will NOT be using their services after what I have heard about the experiences with them.
My family and I booked a trip to Orlando (oct 24-27) and received confirmation of that booking on October 2nd. On October 5th I called to change our reservation to a different month because a family member is ill. Preferred guests resorts (rude) employee told me that in order to change a reservation without any fees the change had to be made within 21 days or more of your trip.
When I called it was 19 days until our trip, I begged for them to make an exception this once, as it was only 2 days less than the 21-day rule. They stated that it was not their decision to make that the contract they had with the timeshare didn't allow them to make any exceptions, that the ones who could make the change without the fees were the timeshare. I then called the timeshare who told me that they would be happy to change the reservation free of charge but that they weren't the ones who made the decision that BVE was lying if they said it was the timeshares decision.
I called BVE again to try to resolve the issue and the employee could have cared less about what I had to say. Every time I attempted to tell the employee what the timeshare said she interrupted me! I said that if nothing could be fixed for us then I just wanted to cancel; they told me that if I wanted to cancel then it would be a $120 charge to cancel. Finally a manager waived the fee and I cancelled my vacation. But they refused to refund my money or even change my reservation for free they would rather cancel the vacation, than work with the customer. Stay away from BVE or Preferred Guest resorts as they don't care for their customers all they care about is getting more money out of them. In total we lost about $444.00
Preferred Guest Resorts contacted my mother and offered her a trip. She was so excited that she even purchased a second package so that more individuals go with her. During the original phone call she was never asked if she even qualified for the trip. She never received information by mail and called to find out more details. At that time she was notified by the customer service agent that she would received the information by email. During that phone conversation agent stated that she didn't qaulify for trips because she was not married. She was told that she could not get a refund and that she would have to transfer the trip to someone else, but there would be a charge. She has tried selling the package with no luck! After I took a look at the package online, because she stated she never received the email, I was able to find a letter attached to her account. In the fine print it states:
An inquiry of your financial status will be made upon check-in to confirm your qualifications. This vacation package is designed to promote vacation ownership plans for households with a combined income over $50,000, if your annual income is under $40,000 (disqualifying factor) at the time of travel you will forfeit your package and offered a discounted rate for accommodation nights. If you dont meet the qualifications, you may be housed and toured at an alternative accommodations provider and not permitted to enjoy the benefits of experiencing the activities and/or amenities offered by PGR or the sponsoring resorts. She was never asked about her income! This company is a scam and takes advantage of you!
Best Vacations Ever Preferred Guest Resorts Won a "free trip" paid service fees and tax then chose to upgrade room, had to change date and they said they would need to charge me all the fees all over again Maitland Florida
My family and I booked a trip to Orlando (oct 24-27) and received confirmation of that booking on October 2nd. On October 5th I called to change our reservation to a different month because a family member is ill. Preferred guests resorts (rude) employee told me that in order to change a reservation without any fees the change had to be made within 21 days or more of your trip.
When I called it was 19 days until our trip, I begged for them to make an exception this once, as it was only 2 days less than the 21-day rule. They stated that it was not their decision to make that the contract they had with the timeshare didn't allow them to make any exceptions, that the ones who could make the change without the fees were the timeshare. I then called the timeshare who told me that they would be happy to change the reservation free of charge but that they weren't the ones who made the decision that BVE was lying if they said it was the timeshares decision.
I called BVE again to try to resolve the issue and the employee could have cared less about what I had to say. Every time I attempted to tell the employee what the timeshare said she interrupted me! I said that if nothing could be fixed for us then I just wanted to cancel; they told me that if I wanted to cancel then it would be a $120 charge to cancel. Finally a manager waived the fee and I cancelled my vacation. But they refused to refund my money or even change my reservation for free they would rather cancel the vacation, than work with the customer. Stay away from BVE or Preferred Guest resorts as they don't care for their customers all they care about is getting more money out of them. In total we lost about $444.00