My partner bought a truck, a 1999 Nissan Frontier. She did her loan application with the dealership but due to the short length of time at her job they asked me to cosign for her. I didn't find until after everything was said and done that I was the only person on the loan. My partner has severe ADHD and isn't always the easiest person to deal with in situations like this. I feel that the car dealer was losing patience with her and just felt that having me sign the loan papers instead would be easier for him. It was all very confusing. In any case she liked the truck the first couple of weeks she had it. The dealership told us the truck was in excellent shape and had no rust at all despite its age. On appearance there didn't seem to be any rust. Then it started to smell weird. I had the oil and fluids checked and it seemed fine. Then the parking brake light came on but it seemed like it was just the light and not actually a brake issue. I informed the dealership and told them that we would bring it in when we could get to Syracuse (1.5 hrs away) as soon as possible. On December 29th the brakes just went out in traffic in downtown Ithaca. We slid between two cars damaging the door of the truck substantially. We were lucky no one was killed during that accident. We live up in the hills of Newfield and could have gone over one of the many high cliffs driving. We had to have the truck towed to Midas. After inspection at Midas we were told that the truck was so badly rusted underneath that the repairs to the brakes alone would be $1200. They said the dealership should have NEVER sold the truck in this condition. It wasn't safe and obviously they didn't truly inspect it. They also said that the steering column needed to be replaced and that was an additional safety problem and it couldn't be resold to us in this condition. We paid to have the front brakes fixed because we had to work. I informed the dealership and they agreed to fix it the rest of the brake issue when we had time to get it to them. I explained it would be awhile because we were extremely busy and a day off wasn't possible. Every time I made an appointment to drive to Syracuse the weather was bad. With the brakes not good we were afraid to drive it on the highways. On March 15th the truck started smoking. We took itto Mobile to have the oil checked. They said the truck was basically such a mess they couldn't even tell us what was wrong with it. They asked us where we got it, when and how much we paid and when we told them they looked at us shocked and said the dealership sold us a lemon. The whole inside of the engine was full of old and new oil. The frame is rusted so bad it is on the verge of freezing up. They said they think the engine is about to go. It is leaking oil badly. I again contacted the dealer and told them they really needed to tow it to Syracuse to repair not just the steering and the brakes but whatever the engine problem was. They basically told me no. They said if we drove it to Syracuse (impossible as is) they would see what they could do but the financial obligation was ours.
We are paying over $9000 for a truck that drove for less than a month. We can't work without a vehicle. We are poor people as it is. This will totally devastate us. I feel the dealership is shady and knew they were selling us a bad truck for 5xs it's value. Mobile showed us the blue book value and it was $1500 for a truck in fair condition with the same mileage. This truck isn't even in fair condition. We were totally taken advantage of. I have contacted the loan company and they are also investigating. We don't know what to do. All we want is a working vehicle for our money. We will accept a trade of the same value as our loan. Or if repairs can be done and guaranteed we will accept that as well. We have kept them informed all along of the issues. I understand that it has been over a month but given the amount the gauged us for the truck, the existing problems and the total lack of regard for our safety and convenience I believe the dealership is at fault.
Best Buy Auto Sales & Service Reviews
My partner bought a truck, a 1999 Nissan Frontier. She did her loan application with the dealership but due to the short length of time at her job they asked me to cosign for her. I didn't find until after everything was said and done that I was the only person on the loan. My partner has severe ADHD and isn't always the easiest person to deal with in situations like this. I feel that the car dealer was losing patience with her and just felt that having me sign the loan papers instead would be easier for him. It was all very confusing. In any case she liked the truck the first couple of weeks she had it. The dealership told us the truck was in excellent shape and had no rust at all despite its age. On appearance there didn't seem to be any rust. Then it started to smell weird. I had the oil and fluids checked and it seemed fine. Then the parking brake light came on but it seemed like it was just the light and not actually a brake issue. I informed the dealership and told them that we would bring it in when we could get to Syracuse (1.5 hrs away) as soon as possible. On December 29th the brakes just went out in traffic in downtown Ithaca. We slid between two cars damaging the door of the truck substantially. We were lucky no one was killed during that accident. We live up in the hills of Newfield and could have gone over one of the many high cliffs driving. We had to have the truck towed to Midas. After inspection at Midas we were told that the truck was so badly rusted underneath that the repairs to the brakes alone would be $1200. They said the dealership should have NEVER sold the truck in this condition. It wasn't safe and obviously they didn't truly inspect it. They also said that the steering column needed to be replaced and that was an additional safety problem and it couldn't be resold to us in this condition. We paid to have the front brakes fixed because we had to work. I informed the dealership and they agreed to fix it the rest of the brake issue when we had time to get it to them. I explained it would be awhile because we were extremely busy and a day off wasn't possible. Every time I made an appointment to drive to Syracuse the weather was bad. With the brakes not good we were afraid to drive it on the highways. On March 15th the truck started smoking. We took itto Mobile to have the oil checked. They said the truck was basically such a mess they couldn't even tell us what was wrong with it. They asked us where we got it, when and how much we paid and when we told them they looked at us shocked and said the dealership sold us a lemon. The whole inside of the engine was full of old and new oil. The frame is rusted so bad it is on the verge of freezing up. They said they think the engine is about to go. It is leaking oil badly. I again contacted the dealer and told them they really needed to tow it to Syracuse to repair not just the steering and the brakes but whatever the engine problem was. They basically told me no. They said if we drove it to Syracuse (impossible as is) they would see what they could do but the financial obligation was ours.
We are paying over $9000 for a truck that drove for less than a month. We can't work without a vehicle. We are poor people as it is. This will totally devastate us. I feel the dealership is shady and knew they were selling us a bad truck for 5xs it's value. Mobile showed us the blue book value and it was $1500 for a truck in fair condition with the same mileage. This truck isn't even in fair condition. We were totally taken advantage of. I have contacted the loan company and they are also investigating. We don't know what to do. All we want is a working vehicle for our money. We will accept a trade of the same value as our loan. Or if repairs can be done and guaranteed we will accept that as well. We have kept them informed all along of the issues. I understand that it has been over a month but given the amount the gauged us for the truck, the existing problems and the total lack of regard for our safety and convenience I believe the dealership is at fault.