I began using Benefit Wallet HSA because it was connected to my Health Insurance Provider (Anthem BC). After unsuccessful attempts to make contact with customer service, I went to the website and made an electronic "account to account" transfer contribution. More than one week later I received a notice that a check I had written from my HSA account for an Rx was returned NSF and a $25 fee was accessed. Nearly ten days had lapsed from the date of the "account to account" EFT, yet the contrbution of funds were not in my HSA account. Again, I tried to contact someone through the customer service number on the website. I finally got through, the rep spoke very bad - broken English and I had to ask her to repeat herself several times (I have since learned that the reps are outsourced and are based in the Philippines). She was not helpful and quite possibly did not even understand my situation (which was where did my transfer go for 10+ days). I asked several times to speak to a supervisor, finally she asked me to hold for a supervisor, and then the call was dropped. I called back AND sent an email, I am sure requests that I have placed are either ignored or lost. I have considered closing the account and opening an HSA locally where I can actually speak to a person who can provide a level of customer service that a bank should provide to their clients, but have read several BAD reviews. Please steer clear of Benefit Wallet HSA, they provide NO service and I would even go so far to say that they "float" funds to their benefit.
I opened a personal HSA account (my health insurance through ACA) in January. I sent check #4713 in the amount of $500. I never received a debit card so I could use this money for healthcare expenses.
I have contacted them multiple times by phone email and USPS. I have been requesting to have my account closed for months. Twice I have mailed them the form "Request to close HSA account".
The problem is that they repeatedly tell me I do not have an account despite giving them my account # and all demographic information. I am unable to call because they tell me they can't help me since I don't have an account.
They tell me I need to call in addition to mailing the form so they can "verify" that I want account closed and I explain I can't call. This has been going in circles for months and meanwhile they have the use of my money. I would appreciate any assistance/advice you may have
Benefit Wallet is very, very difficult to deal with. Unfortunately, my employer picked them to be the one to handle my Health Savings Account, so I was stuck with them. They just sent me a renewal debit card in early March, but then after I called to activate it, they deactivated it because later the same month they were issuing a new chip card! Why not send the chip card out in the first place!
Was on hold for a very long period of time, you have to wait about thirty seconds after all of the prompts stop to be able to find out that pressing "9" will get you into the call queue. I ended up with someone with an Indian accent, who I had to have her repeat the security questions a number of times. She explained the replacement card thing, but as I was out of town, I had no access to the new card.
She suggested I use the website to make a payment to my dentist (I was calling from their office after having work done) and when I get to the website (after much password frustration) it says something about a profile, with no explanation of how to set one up, or have my healthcare providers added to it. I used the email they gave on the website to email them, it is no good, the email promptly bounced back at me.
I'm going to investigate rolling over my HSA from them into one at my bank, I may have fees to pay, but at least I will get knowledgeable human support the next time I have a problem!
Recently they switched to a new "improved" layout for their webportal. When this happened, my account was sort of deleted. They had a record of my name, email, and social as being linked to an account, so I couldn't create a new log-in. However, when I went to use my existing credentials to log in it said there was no record of that account ever existing. They had limited hours of availability to call (I tried email, they replied back that I absolutely had to call them). It took two months before my schedule would allow for me to call within their limited hours of availability. When I finally got in touch with someone, I had to get transferred 5 times before I finally got someone who knew what they were doing. This was especially aggravating considering the transfer was back and forth between two departments.
This person must be the only competent employee within the entire organization. After about a half hour they were able to set up a new account for me, I had to set up a new user ID and the whole bit...
This means ALL of my health records are now gone.
This also means that many of my claims are "ineligible" for reimbursement because I am in a new year, and half my claims are for last year. I tried logging in today, and my account doesn't exist again. Just randomly disappeared. Again. I spoke with my company about withdrawing from the health flexible savings account option, and they told me the only way is to wait until next year or to have a qualifying life event. This company makes me want to blow my brains out, which I guess would qualify as a life event...
DO NOT do business with Benefit wallet HSA Mellon Bank. I had contributed money toward a health savings account through my company. I guess i missed the memo because my company discontinued using benefit wallet and the monthly fee was now the employees responsibility. When i realized i was paying 3.25/mo for them to hold my $213 for me I decided to close the account by "reimbuising myself" as is one of the options on their site. I issued myself a check for the balance in my account and the next day they charged me the additional 3.25 which caused the check to bounce. They then charged me a $25 fee for bouncing a check.
I started the year with $213 (this was MY OWN money) i paid $39 in fees over 12 months + 25 overdraft feee bringing my balance to 146 (that's 30% of what i put into the account) how can this be legal?
I spoke to three people (who were all clearly reading from a script) and they refused to reimbuse my $25. I was told there are 3 ways to close your account two of which require a $25 fee and the 3rd which is what i had attempted to do: transfer the money then close the account. apparently you have to also factor in that they will continue charging you until the check actually clears (and likely bounce your own check) so no matter what you will be giving them $25 to get your own money back.
So if you'd like to let someone hold some money for you, charge you to hold it then charge you to get it back, this is the "benefit" for you.
(By the way my bank also charged me a fee for bouncing a the check but but they reverse the fee.)
I submitted a request for return of excess contributions of $109.84. They proceeded to send me a check for $1098.84. When I called to get the error fixed, they were very unresponsive. I've called 3 times and each time the customer service rep and supervisor asks me to reiterate the issue (instead of reading the notes) and then tells me it is going to be longer (first 5-7 days, then 7-10 days, and most recently up to 30 days) to get the error that they made fixed. In the mean time, the funds that they erroneously took from my account are not available for me to use for medical expenses. They are rude and have never even apologized for the error. When I asked if my case would be given priority since they made a huge error, I was told absolutely not. I will be encouraging my husband's company to find a better provider for their employee's HSA accounts.
Had a HSA account set up through Geisinger Heath. I changed plans and called Benefit Wallet to close my account and send any remaining monies back to Geisinger. The rep said they would. Kept getting statement showing fees being charged. Numerous calls back to Benefit Wallet reps repeated the same story, promises to get issue resolved but nothing happens. They state "they can charge fees on all active accounts". When I ask if I can take the money out and send it to Geisinger mysellf they say "no the account is closed". When I ask why I can't get money out of my account but they can they tell me they will escalate the issue to a supervisor and get back to me. This is not how to handle customer or Medicare insurance money.
Grand fees and no interest. You can't close HSA account, They will not give you back your money without a major fight. Had to contact state's Attorney General's office.
I have Benefitwallet (only benefits their wallet) and "I tried to close my account" after leaving xerox. They kept on deducting management fees every month for inactivity.
They sent me a check for $181.92 that "bounced". That's right, BOUNCED!
My medical provider tried to resubmit the check twice and benefitwallet deducted an additional $25 for each transaction.My fund is now an additional $10 for admin. fees!!!
BenefitWallet Reviews
I began using Benefit Wallet HSA because it was connected to my Health Insurance Provider (Anthem BC). After unsuccessful attempts to make contact with customer service, I went to the website and made an electronic "account to account" transfer contribution. More than one week later I received a notice that a check I had written from my HSA account for an Rx was returned NSF and a $25 fee was accessed. Nearly ten days had lapsed from the date of the "account to account" EFT, yet the contrbution of funds were not in my HSA account. Again, I tried to contact someone through the customer service number on the website. I finally got through, the rep spoke very bad - broken English and I had to ask her to repeat herself several times (I have since learned that the reps are outsourced and are based in the Philippines). She was not helpful and quite possibly did not even understand my situation (which was where did my transfer go for 10+ days). I asked several times to speak to a supervisor, finally she asked me to hold for a supervisor, and then the call was dropped. I called back AND sent an email, I am sure requests that I have placed are either ignored or lost. I have considered closing the account and opening an HSA locally where I can actually speak to a person who can provide a level of customer service that a bank should provide to their clients, but have read several BAD reviews. Please steer clear of Benefit Wallet HSA, they provide NO service and I would even go so far to say that they "float" funds to their benefit.
I opened a personal HSA account (my health insurance through ACA) in January. I sent check #4713 in the amount of $500. I never received a debit card so I could use this money for healthcare expenses.
I have contacted them multiple times by phone email and USPS. I have been requesting to have my account closed for months. Twice I have mailed them the form "Request to close HSA account".
The problem is that they repeatedly tell me I do not have an account despite giving them my account # and all demographic information. I am unable to call because they tell me they can't help me since I don't have an account.
They tell me I need to call in addition to mailing the form so they can "verify" that I want account closed and I explain I can't call. This has been going in circles for months and meanwhile they have the use of my money. I would appreciate any assistance/advice you may have
Benefit Wallet is very, very difficult to deal with. Unfortunately, my employer picked them to be the one to handle my Health Savings Account, so I was stuck with them. They just sent me a renewal debit card in early March, but then after I called to activate it, they deactivated it because later the same month they were issuing a new chip card! Why not send the chip card out in the first place!
Was on hold for a very long period of time, you have to wait about thirty seconds after all of the prompts stop to be able to find out that pressing "9" will get you into the call queue. I ended up with someone with an Indian accent, who I had to have her repeat the security questions a number of times. She explained the replacement card thing, but as I was out of town, I had no access to the new card.
She suggested I use the website to make a payment to my dentist (I was calling from their office after having work done) and when I get to the website (after much password frustration) it says something about a profile, with no explanation of how to set one up, or have my healthcare providers added to it. I used the email they gave on the website to email them, it is no good, the email promptly bounced back at me.
I'm going to investigate rolling over my HSA from them into one at my bank, I may have fees to pay, but at least I will get knowledgeable human support the next time I have a problem!
Recently they switched to a new "improved" layout for their webportal. When this happened, my account was sort of deleted. They had a record of my name, email, and social as being linked to an account, so I couldn't create a new log-in. However, when I went to use my existing credentials to log in it said there was no record of that account ever existing. They had limited hours of availability to call (I tried email, they replied back that I absolutely had to call them). It took two months before my schedule would allow for me to call within their limited hours of availability. When I finally got in touch with someone, I had to get transferred 5 times before I finally got someone who knew what they were doing. This was especially aggravating considering the transfer was back and forth between two departments.
This person must be the only competent employee within the entire organization. After about a half hour they were able to set up a new account for me, I had to set up a new user ID and the whole bit...
This means ALL of my health records are now gone.
This also means that many of my claims are "ineligible" for reimbursement because I am in a new year, and half my claims are for last year. I tried logging in today, and my account doesn't exist again. Just randomly disappeared. Again. I spoke with my company about withdrawing from the health flexible savings account option, and they told me the only way is to wait until next year or to have a qualifying life event. This company makes me want to blow my brains out, which I guess would qualify as a life event...
DO NOT do business with Benefit wallet HSA Mellon Bank. I had contributed money toward a health savings account through my company. I guess i missed the memo because my company discontinued using benefit wallet and the monthly fee was now the employees responsibility. When i realized i was paying 3.25/mo for them to hold my $213 for me I decided to close the account by "reimbuising myself" as is one of the options on their site. I issued myself a check for the balance in my account and the next day they charged me the additional 3.25 which caused the check to bounce. They then charged me a $25 fee for bouncing a check.
I started the year with $213 (this was MY OWN money) i paid $39 in fees over 12 months + 25 overdraft feee bringing my balance to 146 (that's 30% of what i put into the account) how can this be legal?
I spoke to three people (who were all clearly reading from a script) and they refused to reimbuse my $25. I was told there are 3 ways to close your account two of which require a $25 fee and the 3rd which is what i had attempted to do: transfer the money then close the account. apparently you have to also factor in that they will continue charging you until the check actually clears (and likely bounce your own check) so no matter what you will be giving them $25 to get your own money back.
So if you'd like to let someone hold some money for you, charge you to hold it then charge you to get it back, this is the "benefit" for you.
(By the way my bank also charged me a fee for bouncing a the check but but they reverse the fee.)
I submitted a request for return of excess contributions of $109.84. They proceeded to send me a check for $1098.84. When I called to get the error fixed, they were very unresponsive. I've called 3 times and each time the customer service rep and supervisor asks me to reiterate the issue (instead of reading the notes) and then tells me it is going to be longer (first 5-7 days, then 7-10 days, and most recently up to 30 days) to get the error that they made fixed. In the mean time, the funds that they erroneously took from my account are not available for me to use for medical expenses. They are rude and have never even apologized for the error. When I asked if my case would be given priority since they made a huge error, I was told absolutely not. I will be encouraging my husband's company to find a better provider for their employee's HSA accounts.
Can't get "closed" account issue resolved.
Had a HSA account set up through Geisinger Heath. I changed plans and called Benefit Wallet to close my account and send any remaining monies back to Geisinger. The rep said they would. Kept getting statement showing fees being charged. Numerous calls back to Benefit Wallet reps repeated the same story, promises to get issue resolved but nothing happens. They state "they can charge fees on all active accounts". When I ask if I can take the money out and send it to Geisinger mysellf they say "no the account is closed". When I ask why I can't get money out of my account but they can they tell me they will escalate the issue to a supervisor and get back to me. This is not how to handle customer or Medicare insurance money.
The worst customer service ever!
Grand fees and no interest. You can't close HSA account, They will not give you back your money without a major fight. Had to contact state's Attorney General's office.
I have Benefitwallet (only benefits their wallet) and "I tried to close my account" after leaving xerox. They kept on deducting management fees every month for inactivity.
They sent me a check for $181.92 that "bounced". That's right, BOUNCED!
My medical provider tried to resubmit the check twice and benefitwallet deducted an additional $25 for each transaction.My fund is now an additional $10 for admin. fees!!!
What an interesting way of doing business???