We had a small fire in the kitchen, which was taken under control quickly. The damage left us with no microwave and half of the electric stove not functioning. (Only 2 burners on the left work) The day of the incident we were told we would get a new stove to be replaced. This happened on Thursday Nov 12,2015. The fire completely damaged the microwave; so that was removed from the premise. I thought maintenance would replace the stove that day. Well it didn't happen. The weekend came and nothing was replaced. I went to the office on Monday Nov 16, 2015 and inquired about the stove and microwave. They mentioned I would receive them the following day. Tuesday came and no new stove or microwave. I went to follow-up on Thursday, office closed due to work being done in the building. I went early Friday morning ( Nov 20, 2015) and was told it would arrive that day! We received nothing!! I went back in the late afternoon and was suggested by the manager to have a temporary stove from a vacant apt but that by Monday I would get the new stove and microwave.
As I left the office a maintenance personel came over to me and informed me that temporary stove in which management suggested us have had not been cleaned. He described it as extremely dirty. would I still want that temporary stove? My response was a flat out no!! Then he mentioned they could get someone to clean it. I said no, for one we are strict vegetarian and the thought of a dirty used stove made me feel uneasy. Secondly I was promised a new stove and microwave. I know that if I take the temporary stove I will not be getting a new one at all. It's Monday, ( Nov 23, 2015) I went back to ask when am I getting the stove, today they say! Nothing. I go back later and everyone is gone for the day. (side note the office closes at 6 pm and all the staff members minus 1 person were gone for the day by 5:30pm). We pay our rent on time. We are also out of our lease so we've been paying the extra fees month by month. How can they treat their tenant like this? We have a 4 year old child too and that doesn't seem to make them get their job done. They know we are moving out on Dec 5. Which makes me wonder if us leaving soon is the reason for this negligence. The lies, the false promise of a replacement stove and microwave is what hurts me!! When I went back to the office this evening the 1 employee left tells me there is a back order for the appliance! How can this be when the maintenace manager kept reassuring me that the items will be delivered on said dates ( I.e Tuesday Nov 17, 2015, Friday Nov 20, 2015 and Monday Nov 23, 2015). He should have been honest if that was the case. Nonetheless it is their responsibility to resolve the situation of lack of microwave and stove. Would any of these employees be able to live like this for over a week, having children and family to feed? On another note, this coming. Wednesday is my daughter's birthday. How are we suppose to enjoy my daughter's birthday? How are we suppose to cook for Thanksgiving?
I lived at this apartment for over 2 years and I watched as they changed ownership 3 times. The apartments are very old and the maintenance problems you will have are insurmountable. It takes weeks for them to fix anything you need fix. Last November my heat stop working and I called maintenance and he came over the next morning due to being an emergency. He said the breaker box caused the heat to stop. He reset the breaker box and the heat worked. The next day the heat stopped working again and I called maintenance guy came over again. He never fixed the breaker box. I had to get up in the middle of the night and click the breaker box in order to have heat. It was freezing this winter and when I would arrive home it would be freezing in my apartment, I clicked the breaker box and it would take hours to warm the apartment. Due to the heat having to use a lot of energy to warm the apartment, which caused my light bill to go from $82.00 to $250.00. At this point I had to go, I took my bills to the office and emailed Sloan the manager to ask for assistance on my relenting fee of $745.45. I left because my apartment ultimately had an electrical issue and I was charged 889.63 to move. They did not assist me with my light bill, they were not helpful at all. I felt defeated t this point, I have lived out here for over 2 years and I have on record that the breaker box need to be replaced, however I'm charged almost $900.00 to leave. The building might just catch fire anyway. They were built in the 70's and they are not updated. You will have snakes, leaks, electrical problems just to name a few. The staff was okay, however the manager Sloan is not a good person, she is uncaring of your situation. They wanted their money when I left, but could not fix any of the problems I was having. What a DUMP, so please save yourself the trouble. Just read a few more reviews.
Once you sign the lease, the nightmare that this place is starts to become your living reality. If you have a problem, maintenance will not do a proper job to fix it. If your neighbors leave trash outside, you might get the $50 fine for it (they say they go through the trash and look for your name on it somewhere; I was even told there were pictures of the trash with my name on it, but when I called them on it, there were no pictures at all). The gate is broken 6 out of 7 days of the week, and the day it works will be the day you forgot your key fob or your code got changed on you, and you'll be stuck outside. About once a month your water will be shut off without proper notice, and if you call them, they'll say it was an emergency, so they didn't have to give you notice. When you move out, you'll get something in the mail AFTER the legally required 30 days they have to return your deposit. Will it be a deposit? No, it'll be a bill, and a bill charging you for things you marked on your inventory control form when you signed your lease. Did they read it? Nope. Your bill will also have an incorrect move out date, and charge you for days you weren't in your apartment, as well as a strange, unexplained charge for sewer and water, whose dates do not line up.
Do yourself a favor and do a few Google searches before you sign the lease. Everyone out there will tell you the same thing, and if they aren't telling you it's trouble, it will be a lie with 5 stars on it. They even had to change their name from Chaparral Creek to dodge all the bad rap they have.
If it's too late and you already signed, let other people know so they don't fall into the same trap you did. You owe it to your community!
Bel Air Las Colinas Reviews
We had a small fire in the kitchen, which was taken under control quickly. The damage left us with no microwave and half of the electric stove not functioning. (Only 2 burners on the left work) The day of the incident we were told we would get a new stove to be replaced. This happened on Thursday Nov 12,2015. The fire completely damaged the microwave; so that was removed from the premise. I thought maintenance would replace the stove that day. Well it didn't happen. The weekend came and nothing was replaced. I went to the office on Monday Nov 16, 2015 and inquired about the stove and microwave. They mentioned I would receive them the following day. Tuesday came and no new stove or microwave. I went to follow-up on Thursday, office closed due to work being done in the building. I went early Friday morning ( Nov 20, 2015) and was told it would arrive that day! We received nothing!! I went back in the late afternoon and was suggested by the manager to have a temporary stove from a vacant apt but that by Monday I would get the new stove and microwave.
As I left the office a maintenance personel came over to me and informed me that temporary stove in which management suggested us have had not been cleaned. He described it as extremely dirty. would I still want that temporary stove? My response was a flat out no!! Then he mentioned they could get someone to clean it. I said no, for one we are strict vegetarian and the thought of a dirty used stove made me feel uneasy. Secondly I was promised a new stove and microwave. I know that if I take the temporary stove I will not be getting a new one at all. It's Monday, ( Nov 23, 2015) I went back to ask when am I getting the stove, today they say! Nothing. I go back later and everyone is gone for the day. (side note the office closes at 6 pm and all the staff members minus 1 person were gone for the day by 5:30pm). We pay our rent on time. We are also out of our lease so we've been paying the extra fees month by month. How can they treat their tenant like this? We have a 4 year old child too and that doesn't seem to make them get their job done. They know we are moving out on Dec 5. Which makes me wonder if us leaving soon is the reason for this negligence. The lies, the false promise of a replacement stove and microwave is what hurts me!! When I went back to the office this evening the 1 employee left tells me there is a back order for the appliance! How can this be when the maintenace manager kept reassuring me that the items will be delivered on said dates ( I.e Tuesday Nov 17, 2015, Friday Nov 20, 2015 and Monday Nov 23, 2015). He should have been honest if that was the case. Nonetheless it is their responsibility to resolve the situation of lack of microwave and stove. Would any of these employees be able to live like this for over a week, having children and family to feed? On another note, this coming. Wednesday is my daughter's birthday. How are we suppose to enjoy my daughter's birthday? How are we suppose to cook for Thanksgiving?
Do not move here!!
PLEASE DO NOT MOVE TO THIS APARTMENT HOME!!
I lived at this apartment for over 2 years and I watched as they changed ownership 3 times. The apartments are very old and the maintenance problems you will have are insurmountable. It takes weeks for them to fix anything you need fix. Last November my heat stop working and I called maintenance and he came over the next morning due to being an emergency. He said the breaker box caused the heat to stop. He reset the breaker box and the heat worked. The next day the heat stopped working again and I called maintenance guy came over again. He never fixed the breaker box. I had to get up in the middle of the night and click the breaker box in order to have heat. It was freezing this winter and when I would arrive home it would be freezing in my apartment, I clicked the breaker box and it would take hours to warm the apartment. Due to the heat having to use a lot of energy to warm the apartment, which caused my light bill to go from $82.00 to $250.00. At this point I had to go, I took my bills to the office and emailed Sloan the manager to ask for assistance on my relenting fee of $745.45. I left because my apartment ultimately had an electrical issue and I was charged 889.63 to move. They did not assist me with my light bill, they were not helpful at all. I felt defeated t this point, I have lived out here for over 2 years and I have on record that the breaker box need to be replaced, however I'm charged almost $900.00 to leave. The building might just catch fire anyway. They were built in the 70's and they are not updated. You will have snakes, leaks, electrical problems just to name a few. The staff was okay, however the manager Sloan is not a good person, she is uncaring of your situation. They wanted their money when I left, but could not fix any of the problems I was having. What a DUMP, so please save yourself the trouble. Just read a few more reviews.
Cheats, Liars, Heartless Bel Air Las Colinas
Once you sign the lease, the nightmare that this place is starts to become your living reality. If you have a problem, maintenance will not do a proper job to fix it. If your neighbors leave trash outside, you might get the $50 fine for it (they say they go through the trash and look for your name on it somewhere; I was even told there were pictures of the trash with my name on it, but when I called them on it, there were no pictures at all). The gate is broken 6 out of 7 days of the week, and the day it works will be the day you forgot your key fob or your code got changed on you, and you'll be stuck outside. About once a month your water will be shut off without proper notice, and if you call them, they'll say it was an emergency, so they didn't have to give you notice. When you move out, you'll get something in the mail AFTER the legally required 30 days they have to return your deposit. Will it be a deposit? No, it'll be a bill, and a bill charging you for things you marked on your inventory control form when you signed your lease. Did they read it? Nope. Your bill will also have an incorrect move out date, and charge you for days you weren't in your apartment, as well as a strange, unexplained charge for sewer and water, whose dates do not line up.
Do yourself a favor and do a few Google searches before you sign the lease. Everyone out there will tell you the same thing, and if they aren't telling you it's trouble, it will be a lie with 5 stars on it. They even had to change their name from Chaparral Creek to dodge all the bad rap they have.
If it's too late and you already signed, let other people know so they don't fall into the same trap you did. You owe it to your community!