I ordered on July 11,2016 a bottle of Pure Garcinia and a bottle of Pure Green Coffee. The total cost was less than $10.00. These were promoted as samples and no where in the ad did it have written that I had 14 days to cancel or else I would be charged the full price. When I received my credit card statement, there were two unauthorized charges. One in the amount of $93.95 and the other for $93.59. I immediately called the company and spoke to Sandra. At first she didn't want me issue any refund. She attempted to blame me and said I failed to read the entire ad. I told her several times that there's no mention of this in the ad. I than informed her that I had called on July 28,2016 to cancel any future orders. She still insisted that I was not getting a refund. When I said that I was going to call the attorney generals office, both in Florida and New Jersey, she immediately issued a refund. On Sept. 8, 2016 I checked with the credit card company and was only credited for $93.59. I called back and again spoke to Sandra. At first, she was very adamant about issuing any refund. Her reason was that they were letting me keep the two bottles and there would be no further refund. I told her I would gladly return the bottles. She offered me a 35% refund and nothing more. I told her that I wanted 100% or else, once again, I would notify the attorney general. I said they were scam artists and I cannot be the only consumer having this issue. She placed me on hold and upon her return issued me the full refund. She said I have to return the two bottles back to the company. This company has several telephone numbers and the order numbers are different. The number on the paper that came in the box is totally different than the order number on my credit card statement. As added protection, I closed the credit card that I placed the original order on and my credit card company sent me a new card. Beware of this company!
After much apprehension, I ordered a "free" trial, shipping and handling fees only, of weight loss supplements, two bottles. I received an e-mail confirmation immediately, but no information to contact them was included. If I wanted to cancel at that time I didn't have any contact information for them, not even the company name, just "Customer Support".
Fourteen days after I originally placed my order, I received two more e-mail order confirmations, an e-mail for each bottle...$93.59 trial completion charge for both! The charges were completely unexpected. I had thankfully saved the original package that the bottles were mailed in because the company name and phone number were listed on a "return address" sticker.
I called the company and expressed my confusion. I told "Apple" that I did not see that I would have any further charges after any amount of time, and there was never an amount, other than the shipping and handling, on the site that I ordered the product from.
She assured me that other customers were able to understand the terms...perhaps I am just too stupid. She told me it was too late to cancel because the trial period had expired and I would still be billed the full amount. She was going to e-mail me some sort of voucher for restaurants and shopping, however. I just wanted everything canceled, no voucher necessary.
Also, I would be charged on 8/24/16 for another shipment. But if I should be dissatisfied I could call and cancel on, or before, that date. I believe I already told her that I was canceling and wanted no further shipments, nor should I even be charged what I'm being charged.
My husband then contacted our credit card company and canceled the transaction. I called the company back immediately afterward, I spoke with "Elyse" and told her all that I had previously told "Apple". I then informed her that the credit card transaction was canceled and they would not be receiving payment.
I was then told that the company will not do business with me in the future. Yay!!!!
I ordered a product from Beauty Care Product, was only suppose to pay a shipping fee, received my product and got charged $92 on my debt card.I call the company to cancel my order and was told that they would send me a free sample , that i sent back and would not have any more charges.Received my bank statement, only to find out they charged me again for $92, when i sent the package back to them.I had to cancel my debt card to get this company to stop.
Beauty Care Products Reviews
I ordered on July 11,2016 a bottle of Pure Garcinia and a bottle of Pure Green Coffee. The total cost was less than $10.00. These were promoted as samples and no where in the ad did it have written that I had 14 days to cancel or else I would be charged the full price. When I received my credit card statement, there were two unauthorized charges. One in the amount of $93.95 and the other for $93.59. I immediately called the company and spoke to Sandra. At first she didn't want me issue any refund. She attempted to blame me and said I failed to read the entire ad. I told her several times that there's no mention of this in the ad. I than informed her that I had called on July 28,2016 to cancel any future orders. She still insisted that I was not getting a refund. When I said that I was going to call the attorney generals office, both in Florida and New Jersey, she immediately issued a refund. On Sept. 8, 2016 I checked with the credit card company and was only credited for $93.59. I called back and again spoke to Sandra. At first, she was very adamant about issuing any refund. Her reason was that they were letting me keep the two bottles and there would be no further refund. I told her I would gladly return the bottles. She offered me a 35% refund and nothing more. I told her that I wanted 100% or else, once again, I would notify the attorney general. I said they were scam artists and I cannot be the only consumer having this issue. She placed me on hold and upon her return issued me the full refund. She said I have to return the two bottles back to the company. This company has several telephone numbers and the order numbers are different. The number on the paper that came in the box is totally different than the order number on my credit card statement. As added protection, I closed the credit card that I placed the original order on and my credit card company sent me a new card. Beware of this company!
After much apprehension, I ordered a "free" trial, shipping and handling fees only, of weight loss supplements, two bottles. I received an e-mail confirmation immediately, but no information to contact them was included. If I wanted to cancel at that time I didn't have any contact information for them, not even the company name, just "Customer Support".
Fourteen days after I originally placed my order, I received two more e-mail order confirmations, an e-mail for each bottle...$93.59 trial completion charge for both! The charges were completely unexpected. I had thankfully saved the original package that the bottles were mailed in because the company name and phone number were listed on a "return address" sticker.
I called the company and expressed my confusion. I told "Apple" that I did not see that I would have any further charges after any amount of time, and there was never an amount, other than the shipping and handling, on the site that I ordered the product from.
She assured me that other customers were able to understand the terms...perhaps I am just too stupid. She told me it was too late to cancel because the trial period had expired and I would still be billed the full amount. She was going to e-mail me some sort of voucher for restaurants and shopping, however. I just wanted everything canceled, no voucher necessary.
Also, I would be charged on 8/24/16 for another shipment. But if I should be dissatisfied I could call and cancel on, or before, that date. I believe I already told her that I was canceling and wanted no further shipments, nor should I even be charged what I'm being charged.
My husband then contacted our credit card company and canceled the transaction. I called the company back immediately afterward, I spoke with "Elyse" and told her all that I had previously told "Apple". I then informed her that the credit card transaction was canceled and they would not be receiving payment.
I was then told that the company will not do business with me in the future. Yay!!!!
I ordered a product from Beauty Care Product, was only suppose to pay a shipping fee, received my product and got charged $92 on my debt card.I call the company to cancel my order and was told that they would send me a free sample , that i sent back and would not have any more charges.Received my bank statement, only to find out they charged me again for $92, when i sent the package back to them.I had to cancel my debt card to get this company to stop.