At no time during the first order was I advised the minuscule tiny amount represented the free trial product. It was a small sample. Not the regular jar. And immediately a regular sized jar accompanied the sample, with a $100 charge that was an automatic charge. I opened the first amount thinking it was free, not realizing the false claim that only the tiny little sample piece was the free item, and I was being charged $100 for the jar. I called upon the 2nd invoice to return it and cancel. It took a long time to reach a customer person. My account was cancelled, but I was engaged through a long and heavy scrutinized conversation that I could only be charged a smaller amount if I chose to keep the product. I told them no, I wanted to cancel and return everything. Then, I was told I would only be charged half and the other half would be credited when the product was returned. I called a month later, not receiving any credit, and was again harassed in a critical conversation whether I had included the code number and addressed it to the right address -- which indeed I had done correctly I told them because I was very careful to do so. They told me I would need to wait. And I have without any response or any total refund. These people are skilled at creating a complex scam to lure a person into trying their product without fulfilling any responsible customer service or follow-through. If they have a business license it needs to be revoked. And they need to be prosecuted for false advertising and withholding refunds. I used a debit card, not a credit card.
I thought I was being cautious looking for loopholes of being scammed. Nowhere was it written or made clear that I had 14 days to decide if I liked this product before being charged the ridiculous amounts of $85.97 for the non-working eye serum and 89.97 for the small amount of average working skin serum with a broken lid. Had I known I certainly would have returned it. Also it was not clear that they would keep sending it every month at that price. Luckily I saw the charge before that happened. They refused to refund my money and still tried to get me to stay a customer at a reduced price of 60% off. I feel so ripped off that they can hide these facts from the consumer and legally get away with so much money. Not even on the Email announcing my shipment was there an alert of their shady 14-day return scam. I have not been scammed like this in 15 years, lesson re-learned.
Truth & Beauty practices illegal activities during one's 30 Day trial period of their products..my trial 30 day supply
ofErase/repair HA and Renewing Serum CE ( #8444287290 0911 and 8444186386 0911).. Company shipped on 3/15/16 and
prematurely charged my credit card on 3/28/16 for a next order...only 13 days after they shipped my trial pkg. I am
extremely livid and insist on being part of a Class Action lawsuit against Beauty and Truth!!!!!!!!!!!!!!!!!
the new charges were $98.71 and$88.49 plus $2.76 for foreign ATM or POS, stating only half of credit for nonordered
product to be credited in 5-10 bsns days andother half credited after they receive my initial procuct offer back and then in
another5-10 bsns days... thereffore not removing total charges for at least a month or more!!!!! outrageous bsns practice!!!
Beauty & Truth spoke with 2 reps re fraudelant charges for submitted to my credit card for 2nd new order of Erase/RepairHA and Renewing Serum CE while I was still in "trial 30 period" order shipped from company on 3/14/16 These new charges were $98.71, $88.49 +$2.76 for foreign atm or pos feea posted to my acct on 3/28/16, just 2 wks from company shipping product samples to me...THIS IS ILLEGAL AND FRAUDELANT ACTIVITY AND WOULD LIKE TO BE PART OF A CLASS ACTION LAWSUIT AGAINST BEAUTY & TRUTH..ALSO THEY WILLCANCEL NEW SHIPMENT AND ONLY CREDIT MY ACCOUNT 1/2 OF CHARGES WITHIN 5-10 BSNS DAYS AND WHEN THEY RECEIVE MY TRIAL ORDER RETURN AND WAIT ANOTHER 5-10 BSNS DAYS TO ISSUE OTHER 1/2 OF REMAINING MONIES OWED TO ME ..THIS ISSUE REALLY NEEDS TO BE PROSECUTED TO THE FULL EXTENT OF THE LAW
Beware! When shopping online, I came across Find Beauty and Truth skincare products. Ordered, received product and didn't like it. The refund for the product and membership took 2 months because I assumed it was a 30-day trial not 15-day trial. Therefore, I missed the first month and was charged membership and product cost. It was finally cancelled in the 2nd month. In addition, I had to pay for shipping the product back in order to get my refund.
In summary, I lost shipping/handling, 1st month product cost, automatic membership not authorized and will not trust any skincare product group online if I haven’t tried it before. Highly disappointed with their order policies and return policies. I will not recommend and will not order again!
My question is, how can you really evaluate a skincare product within 2 weeks? Don't order, their marketing is all hype and no substance! READ THE FINE PRINT!
Beauty & Truth Reviews
You send for a free sample & pay the $4.95 shipping & 2 weeks later they hit your account for another $98.71!
At no time during the first order was I advised the minuscule tiny amount represented the free trial product. It was a small sample. Not the regular jar. And immediately a regular sized jar accompanied the sample, with a $100 charge that was an automatic charge. I opened the first amount thinking it was free, not realizing the false claim that only the tiny little sample piece was the free item, and I was being charged $100 for the jar. I called upon the 2nd invoice to return it and cancel. It took a long time to reach a customer person. My account was cancelled, but I was engaged through a long and heavy scrutinized conversation that I could only be charged a smaller amount if I chose to keep the product. I told them no, I wanted to cancel and return everything. Then, I was told I would only be charged half and the other half would be credited when the product was returned. I called a month later, not receiving any credit, and was again harassed in a critical conversation whether I had included the code number and addressed it to the right address -- which indeed I had done correctly I told them because I was very careful to do so. They told me I would need to wait. And I have without any response or any total refund. These people are skilled at creating a complex scam to lure a person into trying their product without fulfilling any responsible customer service or follow-through. If they have a business license it needs to be revoked. And they need to be prosecuted for false advertising and withholding refunds. I used a debit card, not a credit card.
I thought I was being cautious looking for loopholes of being scammed. Nowhere was it written or made clear that I had 14 days to decide if I liked this product before being charged the ridiculous amounts of $85.97 for the non-working eye serum and 89.97 for the small amount of average working skin serum with a broken lid. Had I known I certainly would have returned it. Also it was not clear that they would keep sending it every month at that price. Luckily I saw the charge before that happened. They refused to refund my money and still tried to get me to stay a customer at a reduced price of 60% off. I feel so ripped off that they can hide these facts from the consumer and legally get away with so much money. Not even on the Email announcing my shipment was there an alert of their shady 14-day return scam. I have not been scammed like this in 15 years, lesson re-learned.
Truth & Beauty practices illegal activities during one's 30 Day trial period of their products..my trial 30 day supply
ofErase/repair HA and Renewing Serum CE ( #8444287290 0911 and 8444186386 0911).. Company shipped on 3/15/16 and
prematurely charged my credit card on 3/28/16 for a next order...only 13 days after they shipped my trial pkg. I am
extremely livid and insist on being part of a Class Action lawsuit against Beauty and Truth!!!!!!!!!!!!!!!!!
the new charges were $98.71 and$88.49 plus $2.76 for foreign ATM or POS, stating only half of credit for nonordered
product to be credited in 5-10 bsns days andother half credited after they receive my initial procuct offer back and then in
another5-10 bsns days... thereffore not removing total charges for at least a month or more!!!!! outrageous bsns practice!!!
Beauty & Truth spoke with 2 reps re fraudelant charges for submitted to my credit card for 2nd new order of Erase/RepairHA and Renewing Serum CE while I was still in "trial 30 period" order shipped from company on 3/14/16 These new charges were $98.71, $88.49 +$2.76 for foreign atm or pos feea posted to my acct on 3/28/16, just 2 wks from company shipping product samples to me...THIS IS ILLEGAL AND FRAUDELANT ACTIVITY AND WOULD LIKE TO BE PART OF A CLASS ACTION LAWSUIT AGAINST BEAUTY & TRUTH..ALSO THEY WILLCANCEL NEW SHIPMENT AND ONLY CREDIT MY ACCOUNT 1/2 OF CHARGES WITHIN 5-10 BSNS DAYS AND WHEN THEY RECEIVE MY TRIAL ORDER RETURN AND WAIT ANOTHER 5-10 BSNS DAYS TO ISSUE OTHER 1/2 OF REMAINING MONIES OWED TO ME ..THIS ISSUE REALLY NEEDS TO BE PROSECUTED TO THE FULL EXTENT OF THE LAW
Beware! When shopping online, I came across Find Beauty and Truth skincare products. Ordered, received product and didn't like it. The refund for the product and membership took 2 months because I assumed it was a 30-day trial not 15-day trial. Therefore, I missed the first month and was charged membership and product cost. It was finally cancelled in the 2nd month. In addition, I had to pay for shipping the product back in order to get my refund.
In summary, I lost shipping/handling, 1st month product cost, automatic membership not authorized and will not trust any skincare product group online if I haven’t tried it before. Highly disappointed with their order policies and return policies. I will not recommend and will not order again!
My question is, how can you really evaluate a skincare product within 2 weeks? Don't order, their marketing is all hype and no substance! READ THE FINE PRINT!