Bought and paid 138.56 for a lighting fixure that incuded a 18.16 charge for there option of faster shipping that says 10-15 days. Ordered on 1-18-21. Todays date 2-4 -21 and all I have is Fed Ex saying they received the info but no pick up as of yet and nothing showing for a tracking. Fed Ex number (782931098892)
I ordered a ceiling light on August 23, 2020. The company's website falsely stated that standard shipping to the US would take 10 to 15 days. The company immediately charged my credit card $123.29 but never delivered the light. They keep telling me the order has "shipped" and provided a tracking link which does not work.
On September 29, 2020, I tried to cancel the order but they said per the terms on their website, I cannot cancel the order. On October 9, 2020, I threatened to contest the charge with my credit card company. They now claim that my light has shipped by "air" and is still on its way.
BEWARE! Been over a month - Only received 1 unit of my 2 unit order. No phone number, no email address - I am so stupid for doing business with this company. No instructions inside unit. They shipped it ON A BOAT!!!! that was never presented up front!
Ticket #126781
Ticket Status:Processing
Ticket ID:126781
Order Number:1452319
Order Date:May 02,2020
From: Marilyn Hutton May 11,2020 11:26 AM
Subject: Have not received order
Why hasn't my order shipped yet? Your tracking info provided is not real - has not moved at all (see attached image) - please advise ASAP before I contact my credit card company. I need to hear from you within 2 days.
From: Customer Services May 13,2020 10:33 AM
Dear customer,
As we check, your order was shipped out
By sea.
It's on the boat, and it will exchange to FedEx or UPS when it arrives in US.
The tracking information will be updated when it arrives in US as well.
Please kindly wait for it.
Have a nice day.
Regards,
Vecchio
From: May 13,2020 02:46 PM
by a boat?
i cant wait for a boat - cancel my order now please
From: Customer Services May 15,2020 03:57 AM
Dear customer,
Sorry for that, as checked, your package is still on the way, please kindly wait, many thanks.
The order can't cancel as it was shipped according to our site policy, hope you can understand.
Regards,
From:
May 31,2020 03:26 AM
payment cancelled with PayPal
From: Customer Services June 02,2020 01:26 AM
Dear customer,
As we check, your order was shipped out
By sea.
It's on the boat, and it will exchange to FedEx or UPS when it arrives in US.
The tracking information will be updated when it arrives in US as well.
Close the case please.
Have a nice day.
Regards,
Vecchio
From:
June 09,2020 11:51 PM
Only one light has been delivered June 6 - over 1 month from order date. Where's the other one? I have committed to make it my life's mission for 1000 bad reviews for your company - my customer has cancelled their order - Lost $100's of dollars because of you
Beautifulhalo.com Reviews
Bought and paid 138.56 for a lighting fixure that incuded a 18.16 charge for there option of faster shipping that says 10-15 days. Ordered on 1-18-21. Todays date 2-4 -21 and all I have is Fed Ex saying they received the info but no pick up as of yet and nothing showing for a tracking. Fed Ex number (782931098892)
I ordered a ceiling light on August 23, 2020. The company's website falsely stated that standard shipping to the US would take 10 to 15 days. The company immediately charged my credit card $123.29 but never delivered the light. They keep telling me the order has "shipped" and provided a tracking link which does not work.
On September 29, 2020, I tried to cancel the order but they said per the terms on their website, I cannot cancel the order. On October 9, 2020, I threatened to contest the charge with my credit card company. They now claim that my light has shipped by "air" and is still on its way.
BEWARE! Been over a month - Only received 1 unit of my 2 unit order. No phone number, no email address - I am so stupid for doing business with this company. No instructions inside unit. They shipped it ON A BOAT!!!! that was never presented up front!
Ticket #126781
Ticket Status:Processing
Ticket ID:126781
Order Number:1452319
Order Date:May 02,2020
From: Marilyn Hutton May 11,2020 11:26 AM
Subject: Have not received order
Why hasn't my order shipped yet? Your tracking info provided is not real - has not moved at all (see attached image) - please advise ASAP before I contact my credit card company. I need to hear from you within 2 days.
From: Customer Services May 13,2020 10:33 AM
Dear customer,
As we check, your order was shipped out
By sea.
It's on the boat, and it will exchange to FedEx or UPS when it arrives in US.
The tracking information will be updated when it arrives in US as well.
Please kindly wait for it.
Have a nice day.
Regards,
Vecchio
From: May 13,2020 02:46 PM
by a boat?
i cant wait for a boat - cancel my order now please
From: Customer Services May 15,2020 03:57 AM
Dear customer,
Sorry for that, as checked, your package is still on the way, please kindly wait, many thanks.
The order can't cancel as it was shipped according to our site policy, hope you can understand.
Regards,
From:
May 31,2020 03:26 AM
payment cancelled with PayPal
From: Customer Services June 02,2020 01:26 AM
Dear customer,
As we check, your order was shipped out
By sea.
It's on the boat, and it will exchange to FedEx or UPS when it arrives in US.
The tracking information will be updated when it arrives in US as well.
Close the case please.
Have a nice day.
Regards,
Vecchio
From:
June 09,2020 11:51 PM
Only one light has been delivered June 6 - over 1 month from order date. Where's the other one? I have committed to make it my life's mission for 1000 bad reviews for your company - my customer has cancelled their order - Lost $100's of dollars because of you