I never complain online but I need to get this out to as many people as I can, so you think twice about hiring this company. I have sent this to other sites as well. If you ever need a roof replaced or roof repaired, do not use this company: Bay to Bay Building Concepts 119 E State St Hastings MI 49058 PH: 833.761.7663
This is very long but I kept a day to day history on this project. 13 days supposed to be working and 12 were NO CALL NO SHOW. Friday Nov 12, 2021 I signed and hired this company to replace my metal roof to a shingle roof. Even paid a deposit to get started, (stupid on my part) I was told my roof would be done in three weeks. I have a 100 sq roof size.
Here is what happened to me:
Wednesday Dec 1 2021 received a call from manager (Corey - Production Manager) he stated that the dumpster was going to be delivered in the morning, 3hr notice, the guys were going to start on roof this afternoon. NO ONE SHOWED UP, NO CALL NO SHOW
Thursday Dec 2 2021 NO CALL NO SHOW, received a call they could not get supplies.
Friday Dec 3 2021 NO CALL NO SHOW
Monday Dec 6 2021 NO CALL NO SHOW
Tuesday Dec 7 2021 NO CALL NO SHOW Called manager left message, also texted sales person (Andreas) to inform him project is not progressing.
Tuesday Dec 7 2021 received a call from Brandon - Sales Manager from B to B. He stated that he talked with Andreas, so Brandon wanted to call and talk with me. I told him what was going on and I was very dissatisfied. I wanted compensated for the delays. Brandon tried to push the compensated part back stating that they were waiting for supplies. Supplies should have been order on Monday Nov 15, 2021, after signing the contract. AGAIN more excuses.
Wednesday Dec 8 20211 supplies finally arrived. Called Corey to inform him. He stated that his team would be here in the afternoon after they finished up on the job they were on. NO CALL NO SHOW again. If you look at the delivery slip the date the supplies were ordered was Monday Dec 6, 2021 and arrived at my place on Dec 8, 2021. WTF!!!
Thursday Dec 9 2021. NO CALL NO SHOW
Friday Dec 10 2021. NO CALL NO SHOW
Saturday Dec 11, 2021, NO CALL, NO SHOW
Sunday Dec 12, 2021, two men showed up at the house in a blue PU and trailer with a duck on the side of trailer, one guy was in the dumpster (Wesley) in the corner relieving himself right in front of my house and the neighbors. I caught him, asked him what he was doing, proceeded to tell him to leave or I was going to call the police. He stated he was here to work on my roof. I did not know who he was, he did not state where he was from or who he was. He did not tell me he was from B & B. I received no calls telling me anyone was coming to start the roof job. Especially on Sunday.
I then called Andreas and told him what had just happened. Explained everything to him, I also sent a pic of the pee job in the dumpster. I also returned Corey's phone call, explained to him what had happened. He did not believe me about the dumpster. I keep a good eye out due to this day and time you have to watch everything due to criminals. Plus the supplies have been out front for days. Anyone could say they were here to replace roof and steal the supplies.
Wesley and his helper came back around 1pm and started, He peeled back a corner of metal roof, but the roof needs more bracing and sheathing to attach shingles. (2x4 & plywood), I was showed Pics of roof under metal, Understood that there is nothing to attach the sheathing too, They will be back Monday Dec 13 to start the job. Called Corey and talked with him about the bracing and Sheathing material. They were here about 20 minutes then left.
Monday Dec 13, 2021, As of 11am, NO CALL, NO SHOW AGAIN
Neighbors asking when the project was going to get started. Told the neighbors what was going on, they stated I have too much patience to deal with this. Plus the inconvenience to my neighbors and me. I missed two family members funerals due to NO CALLS NO SHOWS.
Monday Dec 13, 2021 @ 1:30pm, I called B & B to fire the company, Corey picked up and tried again to guarantee me that the guys are coming today. They are having trouble finding plywood plus going from one store to another. I told him that he should have called to keep me up on what is going on instead of a NO CALL NO SHOW. EXCUSES ON SUPPLIES AGAIN…….
Yeah Right! I want the trailer picked up and the dumpster sent back.
Corey stated that if I fire them that there is a 30% return fee on the cost of the whole project. I told him I already paid for the supplies since I gave them a deposit to start the project. I finally hung up, tired of the excuses.
Monday Dec 13, 2021 As of 3:30pm NO CALL NO SHOW….
At 4pm Wesley showed up with plywood, and a toddler, WHAT!!! A toddler on the job site. I went out and told him that he and the company were fired. Wesley stated he could not work today, he stated he did not have a babysitter, his wife had to work today. He also stated he was just dropping off the plywood and could start roof tomorrow. (well I have heard this too many times) It is too late in the day to start work. Wesley wanted to leave his trailer since it did not have running lights. I told him, not my problem, he needs to take it.
Monday Dec 13, 2021 @ 4:07pm, by this time I Lost my patience. Had enough of the excuses. Finally FIRED. Corey called and wanted to discuss the firing. I told him I was done, done hearing excuses, him telling me the guys will be here tomorrow. AT this point I have lost my patience and inconvenience to me and my neighbors. It should not take over a week to replace a 100sq roof. He states he is going to send an invoice, for what they did not do anything. I paid half for this job and supplies are sitting in my front yard and should be mine, (I PAID FOR IT). I’m not paying anymore monies to the company. The company already has my deposit and I need my deposit refunded.
Wesley did come back to pick up his trailer. He told me the supplies will be picked up Tuesday Dec 14 in the afternoon. Dumpster will be picked up also.
Tuesday Dec. 14, 2021 @ 2:10pm, Dumpster picked up, returned
Wednesday Dec 15, 2021 received partial refund. I need the rest of deposit. I also have all edivence of what I am claiming. Texts back and forth and pics.
Well that's my complaint for this job. I did hire a different roofing company and they got the job done in three days. Very satisfied with the second company.
Bay to Bay Building Concepts, LLC Reviews
I never complain online but I need to get this out to as many people as I can, so you think twice about hiring this company. I have sent this to other sites as well. If you ever need a roof replaced or roof repaired, do not use this company: Bay to Bay Building Concepts 119 E State St Hastings MI 49058 PH: 833.761.7663
This is very long but I kept a day to day history on this project. 13 days supposed to be working and 12 were NO CALL NO SHOW. Friday Nov 12, 2021 I signed and hired this company to replace my metal roof to a shingle roof. Even paid a deposit to get started, (stupid on my part) I was told my roof would be done in three weeks. I have a 100 sq roof size.
Here is what happened to me:
Wednesday Dec 1 2021 received a call from manager (Corey - Production Manager) he stated that the dumpster was going to be delivered in the morning, 3hr notice, the guys were going to start on roof this afternoon. NO ONE SHOWED UP, NO CALL NO SHOW
Thursday Dec 2 2021 NO CALL NO SHOW, received a call they could not get supplies.
Friday Dec 3 2021 NO CALL NO SHOW
Monday Dec 6 2021 NO CALL NO SHOW
Tuesday Dec 7 2021 NO CALL NO SHOW Called manager left message, also texted sales person (Andreas) to inform him project is not progressing.
Tuesday Dec 7 2021 received a call from Brandon - Sales Manager from B to B. He stated that he talked with Andreas, so Brandon wanted to call and talk with me. I told him what was going on and I was very dissatisfied. I wanted compensated for the delays. Brandon tried to push the compensated part back stating that they were waiting for supplies. Supplies should have been order on Monday Nov 15, 2021, after signing the contract. AGAIN more excuses.
Wednesday Dec 8 20211 supplies finally arrived. Called Corey to inform him. He stated that his team would be here in the afternoon after they finished up on the job they were on. NO CALL NO SHOW again. If you look at the delivery slip the date the supplies were ordered was Monday Dec 6, 2021 and arrived at my place on Dec 8, 2021. WTF!!!
Thursday Dec 9 2021. NO CALL NO SHOW
Friday Dec 10 2021. NO CALL NO SHOW
Saturday Dec 11, 2021, NO CALL, NO SHOW
Sunday Dec 12, 2021, two men showed up at the house in a blue PU and trailer with a duck on the side of trailer, one guy was in the dumpster (Wesley) in the corner relieving himself right in front of my house and the neighbors. I caught him, asked him what he was doing, proceeded to tell him to leave or I was going to call the police. He stated he was here to work on my roof. I did not know who he was, he did not state where he was from or who he was. He did not tell me he was from B & B. I received no calls telling me anyone was coming to start the roof job. Especially on Sunday.
I then called Andreas and told him what had just happened. Explained everything to him, I also sent a pic of the pee job in the dumpster. I also returned Corey's phone call, explained to him what had happened. He did not believe me about the dumpster. I keep a good eye out due to this day and time you have to watch everything due to criminals. Plus the supplies have been out front for days. Anyone could say they were here to replace roof and steal the supplies.
Wesley and his helper came back around 1pm and started, He peeled back a corner of metal roof, but the roof needs more bracing and sheathing to attach shingles. (2x4 & plywood), I was showed Pics of roof under metal, Understood that there is nothing to attach the sheathing too, They will be back Monday Dec 13 to start the job. Called Corey and talked with him about the bracing and Sheathing material. They were here about 20 minutes then left.
Monday Dec 13, 2021, As of 11am, NO CALL, NO SHOW AGAIN
Neighbors asking when the project was going to get started. Told the neighbors what was going on, they stated I have too much patience to deal with this. Plus the inconvenience to my neighbors and me. I missed two family members funerals due to NO CALLS NO SHOWS.
Monday Dec 13, 2021 @ 1:30pm, I called B & B to fire the company, Corey picked up and tried again to guarantee me that the guys are coming today. They are having trouble finding plywood plus going from one store to another. I told him that he should have called to keep me up on what is going on instead of a NO CALL NO SHOW. EXCUSES ON SUPPLIES AGAIN…….
Yeah Right! I want the trailer picked up and the dumpster sent back.
Corey stated that if I fire them that there is a 30% return fee on the cost of the whole project. I told him I already paid for the supplies since I gave them a deposit to start the project. I finally hung up, tired of the excuses.
Monday Dec 13, 2021 As of 3:30pm NO CALL NO SHOW….
At 4pm Wesley showed up with plywood, and a toddler, WHAT!!! A toddler on the job site. I went out and told him that he and the company were fired. Wesley stated he could not work today, he stated he did not have a babysitter, his wife had to work today. He also stated he was just dropping off the plywood and could start roof tomorrow. (well I have heard this too many times) It is too late in the day to start work. Wesley wanted to leave his trailer since it did not have running lights. I told him, not my problem, he needs to take it.
Monday Dec 13, 2021 @ 4:07pm, by this time I Lost my patience. Had enough of the excuses. Finally FIRED. Corey called and wanted to discuss the firing. I told him I was done, done hearing excuses, him telling me the guys will be here tomorrow. AT this point I have lost my patience and inconvenience to me and my neighbors. It should not take over a week to replace a 100sq roof. He states he is going to send an invoice, for what they did not do anything. I paid half for this job and supplies are sitting in my front yard and should be mine, (I PAID FOR IT). I’m not paying anymore monies to the company. The company already has my deposit and I need my deposit refunded.
Wesley did come back to pick up his trailer. He told me the supplies will be picked up Tuesday Dec 14 in the afternoon. Dumpster will be picked up also.
Tuesday Dec. 14, 2021 @ 11:30am, supplies picked up, returned.
Tuesday Dec. 14, 2021 @ 2:10pm, Dumpster picked up, returned
Wednesday Dec 15, 2021 received partial refund. I need the rest of deposit. I also have all edivence of what I am claiming. Texts back and forth and pics.
Well that's my complaint for this job. I did hire a different roofing company and they got the job done in three days. Very satisfied with the second company.
Thank you for reading and be careful out there.