Keep in mind that this all started on June 25, 2021, at 2:56 pm CST
I had a salesperson - Jason Vance and Joe Carter - Manager. Having issues from the start, I have had NOTHING but problems all the way and then last night went to take a hot shower in my new shower and I had NO hot water. The reason why we did not shower right after the installation was done was because we redid our full master bath. Ripped up the rest of the floor, took out the toilet and removed the sink.
So finally, everything was done and cleaned so we were going to take a shower and no I cannot do cold showers.
I called the manager Joe got his voice mail, the salesperson Jason Vance he spoke with me but said he could not help me not his department that he only sells the product (shitty answer), then called the office, spoke with Megan and the only one that took my call and she said she would check on this and get back to me.
Nothing from anyone. So, we were being charged for a shower that we cannot use. My phone number direct is .
In May we entered into an agreement with BathFitters of San Diego to resurface our downstairs shower and as part of the job redo the plumbing associated with changing out the existing valve components. We paid a down payment for them to order the insert materials with the remainder to be paid when the installation was completed.
At the time of the order we were assured that the installation would be completed by fully trained and certified installer including a licensed plumber who would do the plumbing part of the installation.
The last week of June our installer showed up and proceeded with the installation. The installer assigned to our project also did the plumbing. The job was completed in one day.
Several days following the installation the townhouse that adjoins our property noticed some evidence of water in the bathroom that backs up to the shower that Bathfitters had just done the installation on. Since he had previously had some water problems he thought the issue was in his townhome. Several weeks went on and on the 8th of August we saw evidence of water as well.
Since the water problem at our neighbors mirrored the installation by Bathfitters on the 8th of August I contacted Bathfitter’s to have them check the installation that had been done by our installer. They sent another installer who was not a plumber to examine the work and he said the valve installation was not leaking. An hour after he left I called our plumbing service and they examined the plumbing where the valve was installed and found a leak in the feeder pipe just below where the valve was installed.
In order for our plumber to repair the leak the insert that was installed by Bathfitters needed to be removed and the wall opened up. The plumber found that the feeder pipe to the valve assembly had been compromised and he made the repair at a cost of $450.00. Because of the way that the installation is done by Bathfitter’s the only way to get the insert off is to render it unusable, meaning the money that we paid to Bathfitter’s was totally gone.
Because this leak had gone undetected for weeks we have had substantial water damage to our property and our neighbors. Our walls and the walls of our neighbor were water soaked and needed to be taken out. Our wooden floors also needed to be taken out as they were water soaked. Both properties needed remediation and were treated against mold.
To date in our residence alone were has incurred damages over $10,000 and I anticipate our neighbor’s bills will be about the same.
Not only do we not have a functioning bathroom all of the work that Bathfitters had done for us is destroyed. The work that they did was obviously not done properly and it caused a great deal of problems.
I have emailed Chris Allison at Bathfitters on 3 occasions regarding this situation and have not heard back from them. I sent him the plumbers report and pictures of the repair that needed to be done. I also asked him to supply me with the plumbing credentials of our installer which I have yet to receive.
Had this installation been done properly this situation would have never happened and now we are forced to deal with the damage that they caused.
Job is incomplete, yet they charged my Discover Card (unauthorized!) and I have to get local contractor to finish the job. They stopped communications On Sept 26, 2018, I put down a deposit of $2312.00 (Discover Card) for contract to convert tub to shower. In mid November, installer came out to do job, but had wrong measurements for job, so they had to re-order materials.In mid December, installer came out again to do job. He removed old tub, prepped site for new shower, and started installing. He could not complete install as once again he had wrong measurements for the shower.He left job site,and now I have to get a local contractor to finish the job and special order shower doors. I spoke to Bath Fitter sales lady (Johauna Lege) and she told me they would give me a $1000 discount to offset my costs for local contractor. I told her I would not pay them until the job was complete and I was able to cover the costs with the $1000 discount. Now they have charged my Discover Card (unauthorized!) $4393.00, and I still don't know what the local contractor cost will be to finish the job. They have ceased communications with me.
Your Desired Resolution:
I seek a large enough discount to cover my local contractors cost and reimbursement for time and energy spent on this fraud case.
During the summer of 2016, we contacted Bath Fitter Winnipeg. We had concerns of installing one of their products due to regular 'shifting' in our seasonal home.
It was recommended that we discuss this with the Bath Fitter consultant, since shifting 'could' occur and it was not covered under the warranty (note: This warranty is not stated on their invoice/brochure. It only was mentioned in their e-mail correspondence AFTER we asked the specific questions about shifting).
We discussed the shifting with the Bath Fitter consultant. We provided examples of the shifting (doors difficult to open and close). We did NOT CONSENT to the installation until this consultant conferred with another co-worker at Bath Fitter Winnipeg in regards to the suitability of the product and the shifting of our residence. AFTER receiving the phone call that the product was deemed suitable for our location, we authorized the installation date.
Bath Fitter Reviews
Keep in mind that this all started on June 25, 2021, at 2:56 pm CST
I had a salesperson - Jason Vance and Joe Carter - Manager. Having issues from the start, I have had NOTHING but problems all the way and then last night went to take a hot shower in my new shower and I had NO hot water. The reason why we did not shower right after the installation was done was because we redid our full master bath. Ripped up the rest of the floor, took out the toilet and removed the sink.
So finally, everything was done and cleaned so we were going to take a shower and no I cannot do cold showers.
I called the manager Joe got his voice mail, the salesperson Jason Vance he spoke with me but said he could not help me not his department that he only sells the product (shitty answer), then called the office, spoke with Megan and the only one that took my call and she said she would check on this and get back to me.
Nothing from anyone. So, we were being charged for a shower that we cannot use. My phone number direct is .
Thank you in advance.
Rosemarie DeWolf
In May we entered into an agreement with BathFitters of San Diego to resurface our downstairs shower and as part of the job redo the plumbing associated with changing out the existing valve components. We paid a down payment for them to order the insert materials with the remainder to be paid when the installation was completed.
At the time of the order we were assured that the installation would be completed by fully trained and certified installer including a licensed plumber who would do the plumbing part of the installation.
The last week of June our installer showed up and proceeded with the installation. The installer assigned to our project also did the plumbing. The job was completed in one day.
Several days following the installation the townhouse that adjoins our property noticed some evidence of water in the bathroom that backs up to the shower that Bathfitters had just done the installation on. Since he had previously had some water problems he thought the issue was in his townhome. Several weeks went on and on the 8th of August we saw evidence of water as well.
Since the water problem at our neighbors mirrored the installation by Bathfitters on the 8th of August I contacted Bathfitter’s to have them check the installation that had been done by our installer. They sent another installer who was not a plumber to examine the work and he said the valve installation was not leaking. An hour after he left I called our plumbing service and they examined the plumbing where the valve was installed and found a leak in the feeder pipe just below where the valve was installed.
In order for our plumber to repair the leak the insert that was installed by Bathfitters needed to be removed and the wall opened up. The plumber found that the feeder pipe to the valve assembly had been compromised and he made the repair at a cost of $450.00. Because of the way that the installation is done by Bathfitter’s the only way to get the insert off is to render it unusable, meaning the money that we paid to Bathfitter’s was totally gone.
Because this leak had gone undetected for weeks we have had substantial water damage to our property and our neighbors. Our walls and the walls of our neighbor were water soaked and needed to be taken out. Our wooden floors also needed to be taken out as they were water soaked. Both properties needed remediation and were treated against mold.
To date in our residence alone were has incurred damages over $10,000 and I anticipate our neighbor’s bills will be about the same.
Not only do we not have a functioning bathroom all of the work that Bathfitters had done for us is destroyed. The work that they did was obviously not done properly and it caused a great deal of problems.
I have emailed Chris Allison at Bathfitters on 3 occasions regarding this situation and have not heard back from them. I sent him the plumbers report and pictures of the repair that needed to be done. I also asked him to supply me with the plumbing credentials of our installer which I have yet to receive.
Had this installation been done properly this situation would have never happened and now we are forced to deal with the damage that they caused.
Filed against :
Southern Bath Solutions, LLC
5811 McCann Drive
Baton Rouge LA 70809
Complaint Description:
Job is incomplete, yet they charged my Discover Card (unauthorized!) and I have to get local contractor to finish the job. They stopped communications On Sept 26, 2018, I put down a deposit of $2312.00 (Discover Card) for contract to convert tub to shower. In mid November, installer came out to do job, but had wrong measurements for job, so they had to re-order materials.In mid December, installer came out again to do job. He removed old tub, prepped site for new shower, and started installing. He could not complete install as once again he had wrong measurements for the shower.He left job site,and now I have to get a local contractor to finish the job and special order shower doors. I spoke to Bath Fitter sales lady (Johauna Lege) and she told me they would give me a $1000 discount to offset my costs for local contractor. I told her I would not pay them until the job was complete and I was able to cover the costs with the $1000 discount. Now they have charged my Discover Card (unauthorized!) $4393.00, and I still don't know what the local contractor cost will be to finish the job. They have ceased communications with me.
Your Desired Resolution:
I seek a large enough discount to cover my local contractors cost and reimbursement for time and energy spent on this fraud case.
During the summer of 2016, we contacted Bath Fitter Winnipeg. We had concerns of installing one of their products due to regular 'shifting' in our seasonal home.
It was recommended that we discuss this with the Bath Fitter consultant, since shifting 'could' occur and it was not covered under the warranty (note: This warranty is not stated on their invoice/brochure. It only was mentioned in their e-mail correspondence AFTER we asked the specific questions about shifting).
We discussed the shifting with the Bath Fitter consultant. We provided examples of the shifting (doors difficult to open and close). We did NOT CONSENT to the installation until this consultant conferred with another co-worker at Bath Fitter Winnipeg in regards to the suitability of the product and the shifting of our residence. AFTER receiving the phone call that the product was deemed suitable for our location, we authorized the installation date.