I received an Infinity tablet with a different ID number on the device, as well as a different ID number on the box and the tablet was delivered on 11/23/2016 (actual order was placed on 11/18/16). The SIM card had already been detached and inserted in device, upon arrival through UPS parcel and, I'm not able to receive service. When calling back to complain to basic internet on 11/28/16 that I had no service, I spoke with Lorrie, who happened to answer the phone, each time I called back, clue number one that this may not actually be a business but, someone running a scam from their home. Lorrie was very rude and condescending, not allowing me to ask questions as well as promising to call me back, once IT had taken a look at what the culprit may be as to why I cannot use my new device for Internet services. I never heard back from Lorrie. I've tried numerous times to call back to basic-internet.com on 11-29-16 and there is no answer or, phones immediately hang up. I'd like to return the device for a return but, afraid i'll be without the device, as well as money, by doing so. I also was never refunded monies in August 2016 of proration from no service and I'd like to get refunded. Not sure how to tackle these issues alone and would love to speak with a litigator for a class action suit, as many patrons have some the same complaints.
i called their customer service to get all details about their internet plan, and i wrote it all down and i decided to try their service after less than 1hr and 20minutes of internet service its slowed down and i could not access the internet.
when i called them they gave me the run around and i told them they were a scam and they just kept passing around to different customer service poeple, who did not resolve the problem.
i had to get their charges disputed by my credit card company and i had to cancel my credit card because they kept charging my card for the monthly service fee even after i returned the device and told them to cancel the service that i did not even recieved; after only 3 days of having it.
****beware of this scam internet company.****
the worst of this company is that they con and scam low income people.
Basic-Internet.com Reviews
I received an Infinity tablet with a different ID number on the device, as well as a different ID number on the box and the tablet was delivered on 11/23/2016 (actual order was placed on 11/18/16). The SIM card had already been detached and inserted in device, upon arrival through UPS parcel and, I'm not able to receive service. When calling back to complain to basic internet on 11/28/16 that I had no service, I spoke with Lorrie, who happened to answer the phone, each time I called back, clue number one that this may not actually be a business but, someone running a scam from their home. Lorrie was very rude and condescending, not allowing me to ask questions as well as promising to call me back, once IT had taken a look at what the culprit may be as to why I cannot use my new device for Internet services. I never heard back from Lorrie. I've tried numerous times to call back to basic-internet.com on 11-29-16 and there is no answer or, phones immediately hang up. I'd like to return the device for a return but, afraid i'll be without the device, as well as money, by doing so. I also was never refunded monies in August 2016 of proration from no service and I'd like to get refunded. Not sure how to tackle these issues alone and would love to speak with a litigator for a class action suit, as many patrons have some the same complaints.
BEWARE OF THIS SCAM.basic-internet
i called their customer service to get all details about their internet plan, and i wrote it all down and i decided to try their service after less than 1hr and 20minutes of internet service its slowed down and i could not access the internet.
when i called them they gave me the run around and i told them they were a scam and they just kept passing around to different customer service poeple, who did not resolve the problem.
i had to get their charges disputed by my credit card company and i had to cancel my credit card because they kept charging my card for the monthly service fee even after i returned the device and told them to cancel the service that i did not even recieved; after only 3 days of having it.
****beware of this scam internet company.****
the worst of this company is that they con and scam low income people.