My wife and I recently went on vacation to Cozumel in January. We rented a car and filled it up at a Pemex on the island prior to returning it, but when we got back noticed a $649 charge on our Barclaycard Arrival Mastercard. I immediately called Barclay to have the card cancelled and report the fraud and the charge was removed from the account.
A couple weeks later (after returning home from vacation) Barclay calls and says that since it was a chip transaction that it's not fraud and they forward the request to the dispute department and the $649 is deducted from my account again. The dispute department requested the receipt from the gas station and were provided one. The signature on the receipt is an obvious forgery (http://imgur.com/a/X9WZh ) and after seeing that we thought our case was a slam dunk, we had a letter notarized showing our actual signatures along with copies of our driver licenses and faxed it to them (which they lost and we faxed again).
In the letter we also pointed out that spending exactly 14000 pesos at a gas station in Mexico is impossible and we requested to find out what exactly we purchased for that much from the vendor (the receipt provided does not show any of this info and the address and phone number is hard to read as well).
After sending that as requested, Barclay denied our claim for the 3rd time and now we're stuck in limbo between the fraud and dispute departments where no one calls us back when they say they will and we have to explain our case 3 times a week to someone new. Barclay also does not allow you to escalate to a supervisor without waiting 48 hours for a callback. Their customer service is awful and after this is resolved we plan to cancel our card and never do business with Barclay again.
This is the whole reason this scam is so popular to prey on tourists in America, they don't allow you to pump your own gas and when you pay with a credit card they say they tried to run it, but their handheld credit card machine isn't getting a signal so you have to pay in cash just so you don't have to deal with corrupt Mexican cops where you'd probably be forced to pay a bribe in addition to the cost of the gas just to leave. In this instance, when they told us the machine wasn't working, we paid cash and were on our way. We didn't notice the fraudulent charge until we were back at the hotel that night and since our card wasn't technically stolen (still in my possession at that moment) it puts us in a grey area for how to report it. In hindsight this is why it's the perfect scam, but I'm wondering if there's anything else I can do now. Barclay isn't being helpful anymore and they honestly are treating us like we're trying to con them or something. We're very frustrated and losing $649 is a lot, I thought using a credit card was the smart move so we'd be protected against stuff like this, but I've learned my lesson to just carry cash on vacation regardless of wanting to get points for purchases.
Is there anything else we can do? Should we hire a lawyer? Has anyone else ever been through this scam before and dealt with the credit card company successfully?
Because you took the money off my card on a fraud case in which I never received the items, because the owners of the company, beezid, are on the run from the law. So they took my money and I was conned. Then you turned around and investigated and originally took the charges off. Then you came back and charged me for the items. Your fraud department did a flip-flop on the case. When I asked why, they said because I called three months after, so it was too long after I reported it, the reason for that is the people at beezid said my products would be here in September is what they told me. Which I never received because the owners shut down and took off with everyone's money and are being pursued by law enforcement. I also put charges on my American Express Platinum and Discover card. They investigated the case with beezid and took the charges off those cards right away. The company is a scam and the owners are on the run from law enforcement. Why you put the charges back on is a mystery to me. I would never recommend your card to anyone, and I will be paying off the balance to your card, so I will never have to deal with your company again, and will also confirm that Barclay credit cards are the worst credit card company I have ever dealt with and try to forget how I was defrauded on my account associated with you.
Applied for a Barclay Credit Card for a new credit card on Tuesday for the 8% interest and no balance transfer.
Made the application via the phone and got an email stateing I was approved Wednesday. I when called the same day to find out what my credit limit was because it was not mention.
I call the same customer service to use the no balance transfer and the represetative said their is no promotion at this time. I said I have an advertisement that's states that special. I talked to a supervisor and again we don't have a promotion code. You needed to have stated at the time of your application. How can I do a balance transfer when I don't know my credit line.
What a wasted my time. Barclaycard possibly have lowered my credit score by running a hard credit report, making it lower.
How can you do business this way. I guess you don't.
I canceled my credit card with the supervisor on that call. Losing a great customer with great credit.
Barclaycard Reviews
My wife and I recently went on vacation to Cozumel in January. We rented a car and filled it up at a Pemex on the island prior to returning it, but when we got back noticed a $649 charge on our Barclaycard Arrival Mastercard. I immediately called Barclay to have the card cancelled and report the fraud and the charge was removed from the account.
A couple weeks later (after returning home from vacation) Barclay calls and says that since it was a chip transaction that it's not fraud and they forward the request to the dispute department and the $649 is deducted from my account again. The dispute department requested the receipt from the gas station and were provided one. The signature on the receipt is an obvious forgery (http://imgur.com/a/X9WZh ) and after seeing that we thought our case was a slam dunk, we had a letter notarized showing our actual signatures along with copies of our driver licenses and faxed it to them (which they lost and we faxed again).
In the letter we also pointed out that spending exactly 14000 pesos at a gas station in Mexico is impossible and we requested to find out what exactly we purchased for that much from the vendor (the receipt provided does not show any of this info and the address and phone number is hard to read as well).
After sending that as requested, Barclay denied our claim for the 3rd time and now we're stuck in limbo between the fraud and dispute departments where no one calls us back when they say they will and we have to explain our case 3 times a week to someone new. Barclay also does not allow you to escalate to a supervisor without waiting 48 hours for a callback. Their customer service is awful and after this is resolved we plan to cancel our card and never do business with Barclay again.
This is the whole reason this scam is so popular to prey on tourists in America, they don't allow you to pump your own gas and when you pay with a credit card they say they tried to run it, but their handheld credit card machine isn't getting a signal so you have to pay in cash just so you don't have to deal with corrupt Mexican cops where you'd probably be forced to pay a bribe in addition to the cost of the gas just to leave. In this instance, when they told us the machine wasn't working, we paid cash and were on our way. We didn't notice the fraudulent charge until we were back at the hotel that night and since our card wasn't technically stolen (still in my possession at that moment) it puts us in a grey area for how to report it. In hindsight this is why it's the perfect scam, but I'm wondering if there's anything else I can do now. Barclay isn't being helpful anymore and they honestly are treating us like we're trying to con them or something. We're very frustrated and losing $649 is a lot, I thought using a credit card was the smart move so we'd be protected against stuff like this, but I've learned my lesson to just carry cash on vacation regardless of wanting to get points for purchases.
Is there anything else we can do? Should we hire a lawyer? Has anyone else ever been through this scam before and dealt with the credit card company successfully?
Because you took the money off my card on a fraud case in which I never received the items, because the owners of the company, beezid, are on the run from the law. So they took my money and I was conned. Then you turned around and investigated and originally took the charges off. Then you came back and charged me for the items. Your fraud department did a flip-flop on the case. When I asked why, they said because I called three months after, so it was too long after I reported it, the reason for that is the people at beezid said my products would be here in September is what they told me. Which I never received because the owners shut down and took off with everyone's money and are being pursued by law enforcement. I also put charges on my American Express Platinum and Discover card. They investigated the case with beezid and took the charges off those cards right away. The company is a scam and the owners are on the run from law enforcement. Why you put the charges back on is a mystery to me. I would never recommend your card to anyone, and I will be paying off the balance to your card, so I will never have to deal with your company again, and will also confirm that Barclay credit cards are the worst credit card company I have ever dealt with and try to forget how I was defrauded on my account associated with you.
Applied for a Barclay Credit Card for a new credit card on Tuesday for the 8% interest and no balance transfer.
Made the application via the phone and got an email stateing I was approved Wednesday. I when called the same day to find out what my credit limit was because it was not mention.
I call the same customer service to use the no balance transfer and the represetative said their is no promotion at this time. I said I have an advertisement that's states that special. I talked to a supervisor and again we don't have a promotion code. You needed to have stated at the time of your application. How can I do a balance transfer when I don't know my credit line.
What a wasted my time. Barclaycard possibly have lowered my credit score by running a hard credit report, making it lower.
How can you do business this way. I guess you don't.
I canceled my credit card with the supervisor on that call. Losing a great customer with great credit.