I ordered/purchased a High School Graduation Cap and Gown from this company on 1/24/2020 and paid a total of $70.36. My son then looked at it online and told me it looked cheap(the material),that he did not like it & did not want to wear it,he requested to purchase a different one,additionally,due to the pandemic.
We know that Graduation this year is going to be pushed back,probably months away from the original date on May 30th,nobody has any idea when it will be,I have not received delivery of it yet,so I contacted the business via email on 04/08/2020 requesting them to cancel my order and a refund,which they refused to do.They were very rude and told me:"We will not be issuing any refunds!". As a customer,who has not yet received the merchandise,I have the right to cancel my order and get a refund,if I deem that the product looks cheap/of poor quality or if I change my mind.
Balfour still has the cap and gown,and will have no difficulty selling it to another student. I truly hope Balfour does the right thing and agrees to issue a refund,or I will continue on my path,and will continue exposing their very unfair and unreasonable business practices,such as on Facebook,which is a platform that the general public trusts for customer reviews,as well as Google and Yelp,just to name a few.
I have been trying to cancel my order and get a refund for almost a month now,have sent them countless emails,filed a complaint with the BBB, but Balfour is refusing to let me cancel the order and is ignoring all requests.
They are also alleging that the merchandise was sent to the school,which is not true, I checked.
Balfour Reviews
I ordered/purchased a High School Graduation Cap and Gown from this company on 1/24/2020 and paid a total of $70.36. My son then looked at it online and told me it looked cheap(the material),that he did not like it & did not want to wear it,he requested to purchase a different one,additionally,due to the pandemic.
We know that Graduation this year is going to be pushed back,probably months away from the original date on May 30th,nobody has any idea when it will be,I have not received delivery of it yet,so I contacted the business via email on 04/08/2020 requesting them to cancel my order and a refund,which they refused to do.They were very rude and told me:"We will not be issuing any refunds!". As a customer,who has not yet received the merchandise,I have the right to cancel my order and get a refund,if I deem that the product looks cheap/of poor quality or if I change my mind.
Balfour still has the cap and gown,and will have no difficulty selling it to another student. I truly hope Balfour does the right thing and agrees to issue a refund,or I will continue on my path,and will continue exposing their very unfair and unreasonable business practices,such as on Facebook,which is a platform that the general public trusts for customer reviews,as well as Google and Yelp,just to name a few.
I have been trying to cancel my order and get a refund for almost a month now,have sent them countless emails,filed a complaint with the BBB, but Balfour is refusing to let me cancel the order and is ignoring all requests.
They are also alleging that the merchandise was sent to the school,which is not true, I checked.