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B&H Photo Video


Country United States
State New York
City New York
Address 420 9th Ave
Phone 1 212-615-8820
Website https://www.bhphotovideo.com/

B&H Photo Video Reviews

  • May 11, 2023

On the 24th of april 2023 I ordered a Gimbal from B&H Photo Video. It arrived the follwoing morning. When I went to charge it, the gimbal would not charge. It was powered off, but making ticking sounds. Similar to the sounds of a second hand on an analog clock. I tried both charging ports and left it plugged in over night. Woke up, still no charge. The Gimbal is dead. B&H sold me a piece of junk.

I contacted ther Customer Service Department. They have outright refused to immediately replace the defective gimbal. They have hung up on me. Parked my on hold for 30- 40 minutes. Their responses to e-mails about the issue are generic and demonstrate that their customer service staff failed basic reading comprehension. Nick K, continually replies to the e-mails without resolving the issue. Then closes with please respond if I can be of further assistance.

Seriously, I keep replying that B&H has not made the attempt to resolve the issue. I re-describe what the issue is. I then further clarify that I have stated what the said issue is in all previous correspondence and asked for a resolution. Nick K, should run for political office with all his circle responses that do everything but actually resolve the problem.

I demand that B&H immediately ship out a replacement gimbal or immediately refund my purchase. It is my hope this can be resolved amicably. Is that too much to ask for? I mean, it is not like I gave them my hard earned money expecting them to send me a working product. That would be insanity.

  • Nov 10, 2020

I turned out to be defective and I returned it for repairs. I was told that the serial number did not match what was written on the invoice. They returned it to me. I sent it to manufacturere for repair. They returned it saying it was counterfeit. B&H Photo and Video refused to help me nor perform an internal investigate. I talked with supervisor Miles G. The salesman's initials on invoice was "WB".

  • Jun 26, 2019

B&H sold us used defective batteries then blamed us for fraud. They eventually took the items back and promised a full refund back to our card, but then decided not to follow through with it. They also faught the dispute we filed with AMX and submitted documents stating we never sent the items back to them.

B&H also said they sent the batteries back to us but Fedx doesn't have a signature on record. They are also fighting us filng a claim with Fedx and won't assist. Every phone call has been recorded since our purchase as well as chat logs which clearly prove B&H took advantage of our company and had never planned on returning our money after sending them back the product. We've purchased close to $400k and they are willing to through our relationship away for $318. Sad.

Production Department

Millennium, Inc.

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