Working with one of their peopel for a home security system. Rep suggested cameras, NVR, and switch to make system work together.
Put up initial system with 4 cameras, all worked well. Ordered the remaining 3 cameras, installed and tried to add to system.
System responds that I am missing licenses. Now I'm stuck spending hundrends more that I was not told I would have to.
Had the rep told me that I would have asked about other options. I found another NVR that would have worked for less money total.
As the other NVR had the PoE switch build in.
What kind of customer service is this? I already spent over $1100 now to find out that it'll cost hundrends more.
So their so called experts either only care about making money for B&H, they don't know their products or don't care about customer service.
Sent an email from their website to what I thought was customer service. the reply said sorry for the miscummunication. Failging to tell the customer pertanint information about the products is now a miscommunication. Tried again to customer service and no reply.
B & H Photo-Video Reviews
Working with one of their peopel for a home security system. Rep suggested cameras, NVR, and switch to make system work together.
Put up initial system with 4 cameras, all worked well. Ordered the remaining 3 cameras, installed and tried to add to system.
System responds that I am missing licenses. Now I'm stuck spending hundrends more that I was not told I would have to.
Had the rep told me that I would have asked about other options. I found another NVR that would have worked for less money total.
As the other NVR had the PoE switch build in.
What kind of customer service is this? I already spent over $1100 now to find out that it'll cost hundrends more.
So their so called experts either only care about making money for B&H, they don't know their products or don't care about customer service.
Sent an email from their website to what I thought was customer service. the reply said sorry for the miscummunication. Failging to tell the customer pertanint information about the products is now a miscommunication. Tried again to customer service and no reply.
As of now I will not buy from B&H again.