In July of 2015 my husband and I purchased a cruise through Vacations to Go for a cruise on the Azamara Journey for a 10 day trip of Central America and the Panama Canal. W paid for the trip in full at the time of booking. In October of 2015 my husbands health began to decline-he had a fall and then 2 e.r. visits in December and 1 brief overnite stay in the hospital. After Christmas and leading up through New Years his health was no better and it became clear that he could not leave home. I called Vacations to Go and they gave me a number to call and cancel the cruise which I did. They said they may or may not refund some of the money. They did refund the taxes portion of the trip but that was all. We are talking about $6674.00 which was an excruciating amount to lose but I did not argue as my husbands health was my main priority. He did go into the hospital January 5th 2016 which was exactly when we would have been on the cruise. His health continued to decline even after returning home and he was readmitted to the hospital and died a week later on March 18th. I was very disappointed that the cruise line had no sympathy considering my husbands sudden turn of bad health. It seems that they could have returned some portion-did they book our suite or use it as an upgrade to another traveler? I feel very ripped off!
Azamara Club Cruises Reviews
In July of 2015 my husband and I purchased a cruise through Vacations to Go for a cruise on the Azamara Journey for a 10 day trip of Central America and the Panama Canal. W paid for the trip in full at the time of booking. In October of 2015 my husbands health began to decline-he had a fall and then 2 e.r. visits in December and 1 brief overnite stay in the hospital. After Christmas and leading up through New Years his health was no better and it became clear that he could not leave home. I called Vacations to Go and they gave me a number to call and cancel the cruise which I did. They said they may or may not refund some of the money. They did refund the taxes portion of the trip but that was all. We are talking about $6674.00 which was an excruciating amount to lose but I did not argue as my husbands health was my main priority. He did go into the hospital January 5th 2016 which was exactly when we would have been on the cruise. His health continued to decline even after returning home and he was readmitted to the hospital and died a week later on March 18th. I was very disappointed that the cruise line had no sympathy considering my husbands sudden turn of bad health. It seems that they could have returned some portion-did they book our suite or use it as an upgrade to another traveler? I feel very ripped off!