I am reporting Axelwell in hopes to keep this bogus company from scamming others. I ordered 3d wall tiles from Axelwell. I was expecting a shipment of enough wall tile to cover a certain square footage and did not receive that. In addition the 3d wall tiles are horrible, very cheap looking product! After having received the first order from them, I immediately tried contacting the company about my order.
The phone number on their website is never answered. I filled out their online return request form for a return and refund but have yet to hear back from this company about returning items for a refund. My second order had already been completed before I could cancel it.
Through email, I received a response from customer support: Ann, but she has not responded at all to tell me how to return items for a refund. Still waiting for them to send return labels! Do not order or use this company for anything!!! They suck!!!
Axelwell Reviews
I am reporting Axelwell in hopes to keep this bogus company from scamming others. I ordered 3d wall tiles from Axelwell. I was expecting a shipment of enough wall tile to cover a certain square footage and did not receive that. In addition the 3d wall tiles are horrible, very cheap looking product! After having received the first order from them, I immediately tried contacting the company about my order.
The phone number on their website is never answered. I filled out their online return request form for a return and refund but have yet to hear back from this company about returning items for a refund. My second order had already been completed before I could cancel it.
Through email, I received a response from customer support: Ann, but she has not responded at all to tell me how to return items for a refund. Still waiting for them to send return labels! Do not order or use this company for anything!!! They suck!!!