They identify that this product is a trial but yet they ask for your credit card. Upon downloading the software, they charged my credit card the full 129.95. I reached out to them and they said that the money would be refunded if I did not want it.
I installed the product on the mobile device. I was told that the mobile device would not alert the user that the software was on the phone. Lies... The end user of this device kept getting notifications that it was running in the background. They finally figured it out and had it removed. During the time it was on the phone, which was just over 30 days, I had called asking why the data I was getting was false. The support person told me it was the mobile towers were interferring with their signal; hence my date received woule not be 100% accurate. I tried to get a refund less than 2 months. The mobile device the software was on when they found it, they had it removed. I was also told that they could not do that. So WebWatchers is a product that DOES NOT WORK... DO NOT BUY IT... They do not give you refunds either and lie about how it works.
DO NOT BUY ANYTHING FROM AWARENESS TECHNOLOGIES... They also took money from my elderly friend of 92 years of age. They sent him an email saying that he had to protect his computer and personal information and that he had to click on a link to be safe... OMG how could they do this to a 92 year old man.
STAY AWAY FROM AWARENESS TECHNOLOGIES WHO SELLS SCREEN TIME, WEBWATCHER AND INTERGUARD. THIS COMPANY IS TAKING MONEY FROM PEOPLE AND ARE GETTING AWARE WITH PRODUCTS THAT DO NOT WORK.
I have been fighting with this company to refund 2 payments they took from me in a matter of days, they have not been able to provide the services they claim as I was monitoring my daughters phone and I even tried for days to update her icloud manually to get it to work and nothing I emailed them and this was their responce. I did as they asked even before they asked and now they will not even resoponde to me by email or paypal.
DO NOT USE THIS COMPANY THEY ARE CROOKS
Emails
ME
I have done a manual back up every day
Sent from my iPhone
On Jun 21, 2018, at 5:36 PM, Awareness Technologies Support wrote:
Hi there, Thank you for contacting us. Our records show the software is no longer checking in or connected within the server since 6/5/18, can you please check the target device when is the last iCloud backup. And if there is no backup please do a manual backup and contact us backup once done so we can delete the Apple ID and register it again. I look forward to your response. Sincerely,
Betty Jane
Customer Support
WebWatcher From: ME
Sent: Thu, 21 Jun 2018 16:41:15 +0000
To: Customer Support
Subject: no data everyday this keeps saying no data but yet I know she is using the phone as she is living with me???? Paypal Monday, June 18, 2018 Payment to Awareness Technologies $39.95 USD Seller contact:
Transaction ID: 4UE043895B206842E Item not received
Case ID: PP-007-051-807-537
You
I have emailed awareness tech 2x now as I have updated phone to icloud daily but your not showing anything and I have not recieved any info. Please cancel account and refund not only this charge but you also took another payment Transaction ID: 8VW93809E9115222L so now youve charged me 2x in 6 days please refund both charges and cancel as you can not provide or for some reason get the info you stated. I can even send a video to show target phone has been updated and still nothing from you
- ME, Monday, June 25, 2018 at 8:39:21 AM
Seller
Thank you for contacting us. Customer satisfaction is our top priority here at Awareness Technologies and our dedicated team of support professionals is available 24/7 to assist you, to ensure that you will get the most out of your subscription, and the software is performing as advertised. An account was generated for this transaction granting service. As per our Terms and Conditions, the customer must contact Customer Service for issues experienced with the product for resolution in the event that the software is not working as advertised or an evaluation for refund eligibility. No notes were indicated that you did any troubleshooting with our Support Team on any issues experienced with the software that was purchased. Kindly login to your WebWatcher account and click "LiveChat" at the top of the screen. Our dedicated team of support professionals are available 24/7 to assist you. All our products, how they work and the features are indicated on our website prior to completing the purchase. Please note that this is an intangible product. No shipping is required, however, service is confirmed to have been delivered. http://webwatcher.com/refund-policy.html https://webwatcher.com/terms-of-service.html We look forward to working with you. Best Regards, Awareness Technologies, Inc.
- Awareness Technologies, Thursday, June 28, 2018 at 3:52:31 PM
You
I am sorry but I call Bull as I spent time on chat trying to figure things out then I sent an email that I have copies of stating it was not working and That I had done icloud updates myself and still nothing. I have saved my emails so you can not say I have not contacted you as I have and I have the proof as well on June 19th I cancelled on paypal the reacurring fee and yet you took another payment from paypal after that so I have been tying to get 2 payments back from you
- ME, Thursday, June 28, 2018 at 7:42:18 PM
Seller
We are happy to announce that we have a solution that will eliminate iCloud lockouts. This iOS beta program requires a Windows PC or MAC. If you have a PC/MAC you can get started right away. It is important to know that the PC/MAC you install the WebWatcher Desktop App on occasionally needs to be on the same WiFi network as the iPhone/iPad you are monitoring. The PC/MAC and the iPhone/iPad do not have to be on the same WiFi network all the time, they simply have to be on the same WiFi network when you chose to back up on the PC/MAC. The download/setup process is very easy, but to avoid any issues, we have provided a simple step by step instructions. Please refer to the links below: http://getwebwatcher.com/ https://ticket.awarenesstechnologies.com/kb/a109/webwatcher-desktop-app-install-for-pc.aspx Furthermore, we would like to offer you a free session of our desktop sharing service. To take advantage of this service, please jump onto our support chat using the target computer so that we can have someone take over your computer remotely. This will allow us to temporarily take over your mouse and keyboard with your permission so that we can get you up and running and resolve any issues you may have. To get to our live support chat, go to your account and click on "Support" > Live Chat. f you can't chat from that website, kindly try our alternative website address www.mycontrolconsole.com. Best Regards, Awareness Technologies, Inc.
- Awareness Technologies, Friday, June 29, 2018 at 12:07:08 PM
You
I am sorry but this is a little late now as my step daughter and mother have moved and we decided to no longer monitor her phone and that her mom can do it and pay for it. If this would have worked when needing it to it may of been a different story but when something is not working I will not continue with it. you took 2 payments from my paypal within days of each other. please refund as it is not right to take 2 payments that close let alone charge someone when your product does not work
Avoid it, they will subscribe you automatically. They offer some free services for 7 days but ask you a payment method to try. I did use one of their apps which didn't work at all and cancel it within the 7 days free trail. But they charged me 99 dollar for a year subscription. They subscribe me without me asking. Dont put any payment information and don't trust them. Customer services are the worst ever.
I purchased some software for my son's andriod phone to monitor his activity. I was never able to install the software. I would call costantly to the customer service number they provided and I would get disconnected. I started emailing the customer service and explaining the frustrations and they offered to try again. Even with the tech support helping the software still would not install. It was causing the phone to reboot and freeze and this was even after a reset. I was told by customer service via phone and email to allow them 2 more chances to try and get the software to work before they could issue a refund. After more than 2 chances the software still didn't work for the device and the device ended up malfunctioning after the attempts and I later had to replace it. This company continued to take money from my account and the subscribtion was signed up as "indefinite" on their end. The total price was supposed to be 99$ but I was charged 39.95$ from December 2015 up until April 2016. I was charged for a service I couldn't use and they have not responded to any emails pertaining to my refund. When I call I am placed on hold and disconnected. This isn't a professional company to use and I plan on seeking an attorney because this has been stressful.
Awareness Technologies Reviews
They identify that this product is a trial but yet they ask for your credit card. Upon downloading the software, they charged my credit card the full 129.95. I reached out to them and they said that the money would be refunded if I did not want it.
I installed the product on the mobile device. I was told that the mobile device would not alert the user that the software was on the phone. Lies... The end user of this device kept getting notifications that it was running in the background. They finally figured it out and had it removed. During the time it was on the phone, which was just over 30 days, I had called asking why the data I was getting was false. The support person told me it was the mobile towers were interferring with their signal; hence my date received woule not be 100% accurate. I tried to get a refund less than 2 months. The mobile device the software was on when they found it, they had it removed. I was also told that they could not do that. So WebWatchers is a product that DOES NOT WORK... DO NOT BUY IT... They do not give you refunds either and lie about how it works.
DO NOT BUY ANYTHING FROM AWARENESS TECHNOLOGIES... They also took money from my elderly friend of 92 years of age. They sent him an email saying that he had to protect his computer and personal information and that he had to click on a link to be safe... OMG how could they do this to a 92 year old man.
STAY AWAY FROM AWARENESS TECHNOLOGIES WHO SELLS SCREEN TIME, WEBWATCHER AND INTERGUARD. THIS COMPANY IS TAKING MONEY FROM PEOPLE AND ARE GETTING AWARE WITH PRODUCTS THAT DO NOT WORK.
I have been fighting with this company to refund 2 payments they took from me in a matter of days, they have not been able to provide the services they claim as I was monitoring my daughters phone and I even tried for days to update her icloud manually to get it to work and nothing I emailed them and this was their responce. I did as they asked even before they asked and now they will not even resoponde to me by email or paypal.
DO NOT USE THIS COMPANY THEY ARE CROOKS
Emails
ME
I have done a manual back up every day
Sent from my iPhone
On Jun 21, 2018, at 5:36 PM, Awareness Technologies Support wrote:
Hi there, Thank you for contacting us. Our records show the software is no longer checking in or connected within the server since 6/5/18, can you please check the target device when is the last iCloud backup. And if there is no backup please do a manual backup and contact us backup once done so we can delete the Apple ID and register it again. I look forward to your response. Sincerely,
Betty Jane
Customer Support
WebWatcher From: ME
Sent: Thu, 21 Jun 2018 16:41:15 +0000
To: Customer Support
Subject: no data everyday this keeps saying no data but yet I know she is using the phone as she is living with me???? Paypal Monday, June 18, 2018 Payment to Awareness Technologies $39.95 USD Seller contact:
Awareness Technologies
[email protected]
+1 888-682-9501
Transaction ID: 4UE043895B206842E Item not received
Case ID: PP-007-051-807-537
You
I have emailed awareness tech 2x now as I have updated phone to icloud daily but your not showing anything and I have not recieved any info. Please cancel account and refund not only this charge but you also took another payment Transaction ID: 8VW93809E9115222L so now youve charged me 2x in 6 days please refund both charges and cancel as you can not provide or for some reason get the info you stated. I can even send a video to show target phone has been updated and still nothing from you
- ME, Monday, June 25, 2018 at 8:39:21 AM
Seller
Thank you for contacting us. Customer satisfaction is our top priority here at Awareness Technologies and our dedicated team of support professionals is available 24/7 to assist you, to ensure that you will get the most out of your subscription, and the software is performing as advertised. An account was generated for this transaction granting service. As per our Terms and Conditions, the customer must contact Customer Service for issues experienced with the product for resolution in the event that the software is not working as advertised or an evaluation for refund eligibility. No notes were indicated that you did any troubleshooting with our Support Team on any issues experienced with the software that was purchased. Kindly login to your WebWatcher account and click "LiveChat" at the top of the screen. Our dedicated team of support professionals are available 24/7 to assist you. All our products, how they work and the features are indicated on our website prior to completing the purchase. Please note that this is an intangible product. No shipping is required, however, service is confirmed to have been delivered. http://webwatcher.com/refund-policy.html https://webwatcher.com/terms-of-service.html We look forward to working with you. Best Regards, Awareness Technologies, Inc.
- Awareness Technologies, Thursday, June 28, 2018 at 3:52:31 PM
You
I am sorry but I call Bull as I spent time on chat trying to figure things out then I sent an email that I have copies of stating it was not working and That I had done icloud updates myself and still nothing. I have saved my emails so you can not say I have not contacted you as I have and I have the proof as well on June 19th I cancelled on paypal the reacurring fee and yet you took another payment from paypal after that so I have been tying to get 2 payments back from you
- ME, Thursday, June 28, 2018 at 7:42:18 PM
Seller
We are happy to announce that we have a solution that will eliminate iCloud lockouts. This iOS beta program requires a Windows PC or MAC. If you have a PC/MAC you can get started right away. It is important to know that the PC/MAC you install the WebWatcher Desktop App on occasionally needs to be on the same WiFi network as the iPhone/iPad you are monitoring. The PC/MAC and the iPhone/iPad do not have to be on the same WiFi network all the time, they simply have to be on the same WiFi network when you chose to back up on the PC/MAC. The download/setup process is very easy, but to avoid any issues, we have provided a simple step by step instructions. Please refer to the links below: http://getwebwatcher.com/ https://ticket.awarenesstechnologies.com/kb/a109/webwatcher-desktop-app-install-for-pc.aspx Furthermore, we would like to offer you a free session of our desktop sharing service. To take advantage of this service, please jump onto our support chat using the target computer so that we can have someone take over your computer remotely. This will allow us to temporarily take over your mouse and keyboard with your permission so that we can get you up and running and resolve any issues you may have. To get to our live support chat, go to your account and click on "Support" > Live Chat. f you can't chat from that website, kindly try our alternative website address www.mycontrolconsole.com. Best Regards, Awareness Technologies, Inc.
- Awareness Technologies, Friday, June 29, 2018 at 12:07:08 PM
You
I am sorry but this is a little late now as my step daughter and mother have moved and we decided to no longer monitor her phone and that her mom can do it and pay for it. If this would have worked when needing it to it may of been a different story but when something is not working I will not continue with it. you took 2 payments from my paypal within days of each other. please refund as it is not right to take 2 payments that close let alone charge someone when your product does not work
- ME, Tuesday, July 3, 2018 at 12:01:20 PM
Avoid it
Avoid it, they will subscribe you automatically. They offer some free services for 7 days but ask you a payment method to try. I did use one of their apps which didn't work at all and cancel it within the 7 days free trail. But they charged me 99 dollar for a year subscription. They subscribe me without me asking. Dont put any payment information and don't trust them. Customer services are the worst ever.
I purchased some software for my son's andriod phone to monitor his activity. I was never able to install the software. I would call costantly to the customer service number they provided and I would get disconnected. I started emailing the customer service and explaining the frustrations and they offered to try again. Even with the tech support helping the software still would not install. It was causing the phone to reboot and freeze and this was even after a reset. I was told by customer service via phone and email to allow them 2 more chances to try and get the software to work before they could issue a refund. After more than 2 chances the software still didn't work for the device and the device ended up malfunctioning after the attempts and I later had to replace it. This company continued to take money from my account and the subscribtion was signed up as "indefinite" on their end. The total price was supposed to be 99$ but I was charged 39.95$ from December 2015 up until April 2016. I was charged for a service I couldn't use and they have not responded to any emails pertaining to my refund. When I call I am placed on hold and disconnected. This isn't a professional company to use and I plan on seeking an attorney because this has been stressful.