In March 2020, I have purchased a car battery from AUTOZONE AUTO PARTS at MISSOURI CITY #4248.
In November 2020 after a long road trip, I parked my garage in my house driveway, did not use it for 5 days, then when tried to use it didn’t start and was totally dead. I called the roadside assistance form my insurance company, they took three hours to come and help to jump-start the battery, and the issue was the battery was totally drained and dead. After running the engine, the battery charged again.
On 2nd December, 2020 I went to the AUTOZONE AUTO PARTS #4248 at Missouri City, Texas; they took the battery oput form the car to the store, checked it and said the battery fully charge and they cannot replace it, the manager at the store told me that batteries could die when the weather get colder. The manager was rude and told me this is not covered by the warranty.
The battery is highly unreliable and drain by itself if the car not used for few days to allow it to charge the battery. This can be extremely dangerous if the car owner in remote area or get stranded with no assistance.
The store crew refused to put the (old) battery back to the car and handed me tools to do it my self.
AutoZone warranty is a fraud, and the AutoZone management at the store are very un-professional, untrained, and extremely rude; they did all they can to stay away from the product warranty and try to prove that the customer is wrong. More than that, they forced the customer to put the battery back in the car without providing any assistance, imagine if the customer is an elderly woman or disabled person.
I'm seeking the following resolution . √Have a clear policy on return. √Don't lie to the customer if you're not going to return , just so you can sell the item defective tools. Full refund of money $ 19.42 I pay for defective tool. )
I think this business has a responsibility to refund me my money, compensate me for my time and effort of having to deal with this situation the incompetent service rep who charged me instead of refunding me and the rude clerk Erica refused to follow their return policy
In November, 2017, I confronted Mari a NAVARAEZ as to why she gave my husband her phone number. She didn't answer the question. Instead she assaulted me in the parking lot of 5789 in Dallas. I have tried contacting corporate several times but nothing has been done. I dont go to the store manager or district manager because they side with my husband.
On a recent voicemail Cocentra Medical Clinic called in reference to Maria Narvareaz. My husband said it was because she fell and he was the on duty manager. It seems that he is always around her when life happens. I have called corporate and emailed them several times so now my next step is lawsuit. AutoZone does not care about its customers nor employed. AutoZone is nothing but a haven of whores.
I received an email from Autozone on June 1, 2017 telling me that I had won tickets to the FedEx St. Jude Classic and a prize package. I emailed Autozone to make sure this was a legit email. I was informed that it was a legit email, however I was sent that email by error and they were unwilling to honor this what was offered to me. I was offered a $20 gift card only after I emailed them several times with no response. The $20 gift card was not enough considering the value of the prize package that I was told I won. I am extremely disappointed in Autozone and how this situation was handled.
We arrived at AutoZone around 8:30 pm to purchase a car cover. As we left our car to walk towards the store entrance, a young man (Marcelle) approached us outside and asked what we were buying. We told him we didn’t know yet. Then he stated he could buy it for us with his store credit. We refused his offer and walked into the store. As we picked out our item, we approached the counter to buy it and noticed the man was in the store again. We ignored him as we waited to be helped and he approached us again saying how much do you have? We stated we weren’t interested but he kept trying and was coming it our face pursuing us aggressively.
The man eventually left the store. We purchased our item and left the store. As we approached our car, we noticed a loud hissing sound. The first thing we thought about was the man must have slashed our tires out of revenge. We found out what tire was hissing and quickly went back into the store to tell security and the store manager. We told them we think it is the man who harassed us in the store. Security told us to come inside and call the police. We went back outside to access our car. As we went back inside, just a few minutes later, the man (Marcelle) came back into the store to purchase something. We asked him if he vandalized our car. He became very irate with us and denied it. He came into our faces and trying to plead his case and wanted to get our information so we could all look at the tapes together.
We were very afraid and thought he was going to assault us because he was very erratic. At this point, we were really afraid for our lives and felt very threatened. It was dark outside, our car was disabled, we felt stranded and the situation had escalated. We couldn’t believe security and management was allowing him to harass us further and not ask him to leave us alone. We were not sure if the man would attack us a weapon or harm us. We were stressed, panicking all along knowing the store staff did not intervene to help us feel safe and diffuse situation. The security guard, manager and other staff members stated he does this all of time. They stated he harasses customer often and even steals from their store and tries to return the items. An employee stated they even know his name. The security guard was talking a lot about how this goes on all of time along with asst manager but they failed to protect us and we felt unsafe inside their store.
The lack of customer concern for our welfare was present and they seemed to just want to blow it off with words to try and relate to us. Asst. Store manager said the manager was not present and we would have to wait until tomorrow to see the video or call the police. We called the police and while I was on the phone, this man was asking my friend for our information and phone number. He was harassing further as we ignored him and was waiting for the police to arrive. We were concerned about our car in the parking lot and kept trying to watch it as the store would be closing soon. The asst manager offered to give us a Fix it Flat product to temporarily fix our and tire get us back on the road. The manager came out, applied the product to our tire. Asst manager said could tell where the slash in the tire was as he used the product. He went back into the store.
As we tried get into our car, the man (Marcelle) approached us again parking to the side behind our car, stating he wanted to give us his info and wanted ours so we can come back and watch video surveillance in the morning. We told him to leave us alone and stop harassing us, but he kept on bothering us over and over and eventually drove off. We watched him leave and go down the street west of international Blvd in his gray van with chrome like hub caps. As we were going to leave and drive off, we noticed the tire was back to a flat state. We went back into the store and told the manager it did not work. He came back out to access it said that was all he could do and he had to close his store. He did not offer a spare tire at all. He told us that he couldn’t help any further because this happened outside the store. He told us there was a difference between what happens in the store and what happens in the parking lot. We called our road service and waited 2 hours in the dark in our car for assistance to arrive. We felt abandoned by the staff because again we were going to have to wait for assistance with our car as the staff left to go home, which left us alone in that dark parking lot while the store closed. While waiting, many passersby walked through the parking lot watching us. There was prostitution going on right outside the parking lot. We felt threatened and felt danger for our lives. We were afraid waiting at night time in a dark parking lot. We thought about how the man could come back to harass us even more and it caused much emotional distress and physical.
When road assistance arrived and handled our flat, the police arrived. They took a report and stated we will be hearing back from them about getting video tapes from the incident from the inside and outside of the store at the time of the incident. We left the store parking lot around 11:30 pm. We spent 3 hours there from 8:30pm to 11:30pm.
Overall, the store management and security of AutoZone failed us by:
1) Not diffusing the situation and removing him when the man came into the store twice to harass us.
2) Not making us feel safe inside their store as we patronized their business
3) Not create a safe and peaceful environment inside their store as we spent money in their store
4) Most importantly, by failing to prevent the ongoing problem with this man harassing customers which resulted in causing us emotional distress, loss of personal time by waiting for road service, feeling in danger inside and outside the store during late hours,
5) Lack of customer service
6) No signs in parking lot stating AZ is not responsible for what happens there
7) No signs for no soliciting, no loitering, or harassing
8) Management stating they have nothing to do with happens outside the store.
9) AZ acted intentionally in a way that greatly disregarded Tina Phillips and Ronda Jett’s safety.
10) Allowing Marcelle to use store credit and knowingly defraud the company and/or customers over and over again.
11) Breaching company policy or is there even a policy in place?
12) Marcelle appeared to be very friendly with the staff and calling one by name.
We have contacted corporate with complaints and have had absolutely no responses by mail and certified mail. They have evaded our contact completely.
Rotors and pads are all junk went with the cheapest to the most expensive ceramic coated rotors and duralast gold pads. lasted less than a month. just put the mid grade didn't even last a week they are pulsating already plus I purchased duracrap lower control arms sway bar links all bad. the ball joints are clucking around already absolutely rediculous.
I am a autozone employee. My job require that I sell. That is it. We are being told that we can not except tips for installing batteries,light bulbs, and windshield wipers. Yet non management employees are paid minimum wage and are given less than 30hrs a week. Store managers are offered prizes free trips and bonuses based upon who doesn't allow their non management employees over 30 hrs a week. The lack of hrs are barely enough to pay rent therefore having us be outside in extreme weather conditions risking our health to perform these sercices so that the owner can rack in money and keep us over worked and under paid. If we are forced to perform these services we should be compensated for these services. If a customer takes his or her vehicle to a macahnic to perform these services that will have to pay for labor. Which is way more than giving us a tip. I have cuts and sprangs and scars that will never heal for minimum wage. If I get sick the lack of hrs won't pay for medication or a doctor visit, neither will the minimum wage. When we except this job we are told we are to sell not be machanics.
On Oct 17 I went to Autozone ; 905 Shurling Dr , Macon Ga and bought Brake Pads which I later found out I didn't need. But as they didn't have my brake shoes in stock I received a refund for the pads and left the store. Checking my Bank records on the 19th of Oct I saw that the original purchase was list on my account as well as the refund/credit but there was also a "Debit Adjustment" for that amount listed as a charge. When I called my bank , They informed me that Autozone had forced that transaction through after I left the store and without informing me. On Oct 20th I went down to see the Manager of the store to see if she could explain why they had charged me a 2nd time. She said it was the Bank. I again called my bank who explained to me what Autozone had done. I am satisfied that this is the fault of Autozone.
Ordered a part from autozone, paid, left. Returned to pick up part, to find store never ordered it. They said they were immediately ordering said part. Few days later return to pick it up again, and now they state the part was never paid for, even with proof from my bank that the part was paid for in full on original order date.
Manager ERIC - extremely RUDE with poor manners. I had a bad experience in this store. I went to buy a mirror for my Civic. They ordered and requested I pay up front. They won't mail to your home but insist it arrive at the store although it's already fully paid by the customer. I called and drove twice - still they couldn't find the order.
I came a third time and a young sales guy had trouble locating the item. He called manager Eric W. who promised to help while the young guy went to attend another customer. The manager Eric meanwhile kept taking other people from the line. After taking two customers I told him my order was still incomplete and this was poor customer service.
As I spoke I pushed my receipt to him.
With an upset face he yelled "Next time If you push that receipt to me - I will kick you out of the store!".
I was shocked...What? .....Then he disappeared behind the shelves. When he appeared a moment later he held the box with my (prepaid) order at a distance saying "here is your item", but would not pass the box to me. He started taunting, "Do you want it?" several times. I told him, "Would I order, pay and drive here to pick-up something I don't want?" But he didn't listen and kept taunting, holding my prepaid item and not handing it to me.
I was so exhausted by him I told him "Not anymore." So he marked on the computer "Damaged" (which is not true - the box was not opened at this time) and processed a return. I said nothing but he continued taunting by saying "Do you understand English? Huh?" He made me so upset I told him that being mean and obese is not healthy.
He replied: "At least I'll die happy and you die Ugly!" There were several other customers and his subordinates in the store and he didn't seem to care who saw his display. The other customers and all his co-workers looked away in embarrassment.
Read the other Yelp reviews about manager Eric W. - some are hidden reviews below from female customers all the way back to 2012. They mentioned how he was discourteous and sexist toward female customers who came alone. It seems Eric's behavior is only getting worse.
AutoZone Reviews
In March 2020, I have purchased a car battery from AUTOZONE AUTO PARTS at MISSOURI CITY #4248.
In November 2020 after a long road trip, I parked my garage in my house driveway, did not use it for 5 days, then when tried to use it didn’t start and was totally dead. I called the roadside assistance form my insurance company, they took three hours to come and help to jump-start the battery, and the issue was the battery was totally drained and dead. After running the engine, the battery charged again.
On 2nd December, 2020 I went to the AUTOZONE AUTO PARTS #4248 at Missouri City, Texas; they took the battery oput form the car to the store, checked it and said the battery fully charge and they cannot replace it, the manager at the store told me that batteries could die when the weather get colder. The manager was rude and told me this is not covered by the warranty.
The battery is highly unreliable and drain by itself if the car not used for few days to allow it to charge the battery. This can be extremely dangerous if the car owner in remote area or get stranded with no assistance.
The store crew refused to put the (old) battery back to the car and handed me tools to do it my self.
AutoZone warranty is a fraud, and the AutoZone management at the store are very un-professional, untrained, and extremely rude; they did all they can to stay away from the product warranty and try to prove that the customer is wrong. More than that, they forced the customer to put the battery back in the car without providing any assistance, imagine if the customer is an elderly woman or disabled person.
I'm seeking the following resolution . √Have a clear policy on return. √Don't lie to the customer if you're not going to return , just so you can sell the item defective tools. Full refund of money $ 19.42 I pay for defective tool. )
I think this business has a responsibility to refund me my money, compensate me for my time and effort of having to deal with this situation the incompetent service rep who charged me instead of refunding me and the rude clerk Erica refused to follow their return policy
In November, 2017, I confronted Mari a NAVARAEZ as to why she gave my husband her phone number. She didn't answer the question. Instead she assaulted me in the parking lot of 5789 in Dallas. I have tried contacting corporate several times but nothing has been done. I dont go to the store manager or district manager because they side with my husband.
On a recent voicemail Cocentra Medical Clinic called in reference to Maria Narvareaz. My husband said it was because she fell and he was the on duty manager. It seems that he is always around her when life happens. I have called corporate and emailed them several times so now my next step is lawsuit. AutoZone does not care about its customers nor employed. AutoZone is nothing but a haven of whores.
I received an email from Autozone on June 1, 2017 telling me that I had won tickets to the FedEx St. Jude Classic and a prize package. I emailed Autozone to make sure this was a legit email. I was informed that it was a legit email, however I was sent that email by error and they were unwilling to honor this what was offered to me. I was offered a $20 gift card only after I emailed them several times with no response. The $20 gift card was not enough considering the value of the prize package that I was told I won. I am extremely disappointed in Autozone and how this situation was handled.
We arrived at AutoZone around 8:30 pm to purchase a car cover. As we left our car to walk towards the store entrance, a young man (Marcelle) approached us outside and asked what we were buying. We told him we didn’t know yet. Then he stated he could buy it for us with his store credit. We refused his offer and walked into the store. As we picked out our item, we approached the counter to buy it and noticed the man was in the store again. We ignored him as we waited to be helped and he approached us again saying how much do you have? We stated we weren’t interested but he kept trying and was coming it our face pursuing us aggressively.
The man eventually left the store. We purchased our item and left the store. As we approached our car, we noticed a loud hissing sound. The first thing we thought about was the man must have slashed our tires out of revenge. We found out what tire was hissing and quickly went back into the store to tell security and the store manager. We told them we think it is the man who harassed us in the store. Security told us to come inside and call the police. We went back outside to access our car. As we went back inside, just a few minutes later, the man (Marcelle) came back into the store to purchase something. We asked him if he vandalized our car. He became very irate with us and denied it. He came into our faces and trying to plead his case and wanted to get our information so we could all look at the tapes together.
We were very afraid and thought he was going to assault us because he was very erratic. At this point, we were really afraid for our lives and felt very threatened. It was dark outside, our car was disabled, we felt stranded and the situation had escalated. We couldn’t believe security and management was allowing him to harass us further and not ask him to leave us alone. We were not sure if the man would attack us a weapon or harm us. We were stressed, panicking all along knowing the store staff did not intervene to help us feel safe and diffuse situation. The security guard, manager and other staff members stated he does this all of time. They stated he harasses customer often and even steals from their store and tries to return the items. An employee stated they even know his name. The security guard was talking a lot about how this goes on all of time along with asst manager but they failed to protect us and we felt unsafe inside their store.
The lack of customer concern for our welfare was present and they seemed to just want to blow it off with words to try and relate to us. Asst. Store manager said the manager was not present and we would have to wait until tomorrow to see the video or call the police. We called the police and while I was on the phone, this man was asking my friend for our information and phone number. He was harassing further as we ignored him and was waiting for the police to arrive. We were concerned about our car in the parking lot and kept trying to watch it as the store would be closing soon. The asst manager offered to give us a Fix it Flat product to temporarily fix our and tire get us back on the road. The manager came out, applied the product to our tire. Asst manager said could tell where the slash in the tire was as he used the product. He went back into the store.
As we tried get into our car, the man (Marcelle) approached us again parking to the side behind our car, stating he wanted to give us his info and wanted ours so we can come back and watch video surveillance in the morning. We told him to leave us alone and stop harassing us, but he kept on bothering us over and over and eventually drove off. We watched him leave and go down the street west of international Blvd in his gray van with chrome like hub caps. As we were going to leave and drive off, we noticed the tire was back to a flat state. We went back into the store and told the manager it did not work. He came back out to access it said that was all he could do and he had to close his store. He did not offer a spare tire at all. He told us that he couldn’t help any further because this happened outside the store. He told us there was a difference between what happens in the store and what happens in the parking lot. We called our road service and waited 2 hours in the dark in our car for assistance to arrive. We felt abandoned by the staff because again we were going to have to wait for assistance with our car as the staff left to go home, which left us alone in that dark parking lot while the store closed. While waiting, many passersby walked through the parking lot watching us. There was prostitution going on right outside the parking lot. We felt threatened and felt danger for our lives. We were afraid waiting at night time in a dark parking lot. We thought about how the man could come back to harass us even more and it caused much emotional distress and physical.
When road assistance arrived and handled our flat, the police arrived. They took a report and stated we will be hearing back from them about getting video tapes from the incident from the inside and outside of the store at the time of the incident. We left the store parking lot around 11:30 pm. We spent 3 hours there from 8:30pm to 11:30pm.
Overall, the store management and security of AutoZone failed us by:
1) Not diffusing the situation and removing him when the man came into the store twice to harass us.
2) Not making us feel safe inside their store as we patronized their business
3) Not create a safe and peaceful environment inside their store as we spent money in their store
4) Most importantly, by failing to prevent the ongoing problem with this man harassing customers which resulted in causing us emotional distress, loss of personal time by waiting for road service, feeling in danger inside and outside the store during late hours,
5) Lack of customer service
6) No signs in parking lot stating AZ is not responsible for what happens there
7) No signs for no soliciting, no loitering, or harassing
8) Management stating they have nothing to do with happens outside the store.
9) AZ acted intentionally in a way that greatly disregarded Tina Phillips and Ronda Jett’s safety.
10) Allowing Marcelle to use store credit and knowingly defraud the company and/or customers over and over again.
11) Breaching company policy or is there even a policy in place?
12) Marcelle appeared to be very friendly with the staff and calling one by name.
We have contacted corporate with complaints and have had absolutely no responses by mail and certified mail. They have evaded our contact completely.
Rotors and pads are all junk went with the cheapest to the most expensive ceramic coated rotors and duralast gold pads. lasted less than a month. just put the mid grade didn't even last a week they are pulsating already plus I purchased duracrap lower control arms sway bar links all bad. the ball joints are clucking around already absolutely rediculous.
I am a autozone employee. My job require that I sell. That is it. We are being told that we can not except tips for installing batteries,light bulbs, and windshield wipers. Yet non management employees are paid minimum wage and are given less than 30hrs a week. Store managers are offered prizes free trips and bonuses based upon who doesn't allow their non management employees over 30 hrs a week. The lack of hrs are barely enough to pay rent therefore having us be outside in extreme weather conditions risking our health to perform these sercices so that the owner can rack in money and keep us over worked and under paid. If we are forced to perform these services we should be compensated for these services. If a customer takes his or her vehicle to a macahnic to perform these services that will have to pay for labor. Which is way more than giving us a tip. I have cuts and sprangs and scars that will never heal for minimum wage. If I get sick the lack of hrs won't pay for medication or a doctor visit, neither will the minimum wage. When we except this job we are told we are to sell not be machanics.
On Oct 17 I went to Autozone ; 905 Shurling Dr , Macon Ga and bought Brake Pads which I later found out I didn't need. But as they didn't have my brake shoes in stock I received a refund for the pads and left the store. Checking my Bank records on the 19th of Oct I saw that the original purchase was list on my account as well as the refund/credit but there was also a "Debit Adjustment" for that amount listed as a charge. When I called my bank , They informed me that Autozone had forced that transaction through after I left the store and without informing me. On Oct 20th I went down to see the Manager of the store to see if she could explain why they had charged me a 2nd time. She said it was the Bank. I again called my bank who explained to me what Autozone had done. I am satisfied that this is the fault of Autozone.
Ordered a part from autozone, paid, left. Returned to pick up part, to find store never ordered it. They said they were immediately ordering said part. Few days later return to pick it up again, and now they state the part was never paid for, even with proof from my bank that the part was paid for in full on original order date.
Manager ERIC - extremely RUDE with poor manners. I had a bad experience in this store. I went to buy a mirror for my Civic. They ordered and requested I pay up front. They won't mail to your home but insist it arrive at the store although it's already fully paid by the customer. I called and drove twice - still they couldn't find the order.
I came a third time and a young sales guy had trouble locating the item. He called manager Eric W. who promised to help while the young guy went to attend another customer. The manager Eric meanwhile kept taking other people from the line. After taking two customers I told him my order was still incomplete and this was poor customer service.
As I spoke I pushed my receipt to him.
With an upset face he yelled "Next time If you push that receipt to me - I will kick you out of the store!".
I was shocked...What? .....Then he disappeared behind the shelves. When he appeared a moment later he held the box with my (prepaid) order at a distance saying "here is your item", but would not pass the box to me. He started taunting, "Do you want it?" several times. I told him, "Would I order, pay and drive here to pick-up something I don't want?" But he didn't listen and kept taunting, holding my prepaid item and not handing it to me.
I was so exhausted by him I told him "Not anymore." So he marked on the computer "Damaged" (which is not true - the box was not opened at this time) and processed a return. I said nothing but he continued taunting by saying "Do you understand English? Huh?" He made me so upset I told him that being mean and obese is not healthy.
He replied: "At least I'll die happy and you die Ugly!" There were several other customers and his subordinates in the store and he didn't seem to care who saw his display. The other customers and all his co-workers looked away in embarrassment.
Read the other Yelp reviews about manager Eric W. - some are hidden reviews below from female customers all the way back to 2012. They mentioned how he was discourteous and sexist toward female customers who came alone. It seems Eric's behavior is only getting worse.