Email sent to Auto Serv detailing all events and concerns.
Good evening Mr. Paul Gaudet Sr., Mr. Paul Guadet Jr. & Mr. Denis Gaudet,
I am sending this email to express concerns I have had based on my experience with the management in the service department. On August 29, 2019 I had the pleasure of working with Sales Associate, Rob Briggs to solidify a very specific vehicle I needed within a small timeframe. That evening we signed off on a 2016 Dodge Grand Caravan. Throughout the process Rob was thorough, attentive, kind and honest. His customer service is the reason why my search ended at AutoServ of Tilton.
I shared with Rob Briggs and the gentlemen from finance that I was looking forward to returning to purchase the additional vans I needed within six months. It is unfortunate that my experience since that day has changed my mind, as well as prevented colleagues of mine from shopping with AutoServ of Tilton.
Upon my husband driving the vehicle within less than a two week period, the check engine light came on. My husband expressed worry that he thought there was a concern with the front end and/or transmission and wanted to take it back to Auto Serv to have it checked. I immediately emailed Rob Briggs.
Bruk Transportation
Sep 10, 2019, 6:04 PM
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to Robert
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Good evening Rob,
I am reaching out to you regarding some concerns we have come across with the Caravan.
- Check engine light is on
- Heat and AC makes noise
- Front end needs to be checked
- On the highway it pulls to the right.
I called into service this evening to schedule an appointment and was advised the next available appointment is a week from tomorrow. Unfortunately, that is too far as this vehicle is for daily business purposes.
We are willing to try and find a local place that may be able to take us sooner, but because it’s within the 30 days don’t want to worry about the $100 deductible.
AutoServ of Tilton Reviews
Email sent to Auto Serv detailing all events and concerns.
Good evening Mr. Paul Gaudet Sr., Mr. Paul Guadet Jr. & Mr. Denis Gaudet,
I am sending this email to express concerns I have had based on my experience with the management in the service department. On August 29, 2019 I had the pleasure of working with Sales Associate, Rob Briggs to solidify a very specific vehicle I needed within a small timeframe. That evening we signed off on a 2016 Dodge Grand Caravan. Throughout the process Rob was thorough, attentive, kind and honest. His customer service is the reason why my search ended at AutoServ of Tilton.
I shared with Rob Briggs and the gentlemen from finance that I was looking forward to returning to purchase the additional vans I needed within six months. It is unfortunate that my experience since that day has changed my mind, as well as prevented colleagues of mine from shopping with AutoServ of Tilton.
Upon my husband driving the vehicle within less than a two week period, the check engine light came on. My husband expressed worry that he thought there was a concern with the front end and/or transmission and wanted to take it back to Auto Serv to have it checked. I immediately emailed Rob Briggs.
Bruk Transportation
Sep 10, 2019, 6:04 PM
Error! Filename not specified.
Error! Filename not specified.
to Robert
Error! Filename not specified.
Good evening Rob,
I am reaching out to you regarding some concerns we have come across with the Caravan.
- Check engine light is on
- Heat and AC makes noise
- Front end needs to be checked
- On the highway it pulls to the right.
I called into service this evening to schedule an appointment and was advised the next available appointment is a week from tomorrow. Unfortunately, that is too far as this vehicle is for daily business purposes.
We are willing to try and find a local place that may be able to take us sooner, but because it’s within the 30 days don’t want to worry about the $100 deductible.
Please advise.
Thanks
Tawana
Rob relied to my email:
Robert Briggs [email protected] via motosnap.com
Sep 11, 2019, 9:21 AM
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to me
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Suzy from service will be contacting you.