About 6 months ago I was looking into getting my first vehicle on my own, I went to AutoNation after doing some research and seeing good reviews on this dealership. I found a vehicle that I liked on their website and went in for a viewing. The vehicle that was listed online was a 2007 Toyota Highlander Hybrid Limited after viewing and test driving the vehicle I decided I liked it and would apply, by this time it was already late so they allowed me to take the vehicle for the night. I came back the next day to find out that their finance department had lost my application and any other information I had provided them. I spent about 6 hours that day in the lobby waiting for them to finish my paper work every time I would ask how much longer the would say "only a few minutes". When it came to the end of the day my paper work was finally finished and I was ready to sign and leave since I had spent the whole day waiting! A few weeks later I was made aware that my vehicle was not a limited vehicle, it did not have grey leather interior, a sun roof, or any of the other features a Limited edition vehicle would have. At the time of purchasing I assumed that the dealership knew what they were talking about. I am paying for a limited vehicle! I have the paper work that they First gave me on the vehicle with the VIN number being the same but the description stating limited. When I realized this I had already Had the vehicle about 2 months I went back and brought it to the finance departments attention. I spoke to Darren about the situation and he said he would pass the information on to the Manager and would give me a call when he had any information. I never got a call so I decided to go to the dealership just to be told the manager had been on vacation, I then left and still got no response weeks after.
To this day I still have not been contacted. I am paying WAY to much for this vehicle. I went back to the same dealership to get the sell/trade in value and was told hey could only give me $6,000 when 6 months ago I purchased for a little under $12,000 (still in great condition with hardly any miles from the purchase date). They did put the correct discription of the vehicle on the contract, but advertisement and information was false from the beginning!!
AutoNation Toyota South Austin Reviews
About 6 months ago I was looking into getting my first vehicle on my own, I went to AutoNation after doing some research and seeing good reviews on this dealership. I found a vehicle that I liked on their website and went in for a viewing. The vehicle that was listed online was a 2007 Toyota Highlander Hybrid Limited after viewing and test driving the vehicle I decided I liked it and would apply, by this time it was already late so they allowed me to take the vehicle for the night. I came back the next day to find out that their finance department had lost my application and any other information I had provided them. I spent about 6 hours that day in the lobby waiting for them to finish my paper work every time I would ask how much longer the would say "only a few minutes". When it came to the end of the day my paper work was finally finished and I was ready to sign and leave since I had spent the whole day waiting! A few weeks later I was made aware that my vehicle was not a limited vehicle, it did not have grey leather interior, a sun roof, or any of the other features a Limited edition vehicle would have. At the time of purchasing I assumed that the dealership knew what they were talking about. I am paying for a limited vehicle! I have the paper work that they First gave me on the vehicle with the VIN number being the same but the description stating limited. When I realized this I had already Had the vehicle about 2 months I went back and brought it to the finance departments attention. I spoke to Darren about the situation and he said he would pass the information on to the Manager and would give me a call when he had any information. I never got a call so I decided to go to the dealership just to be told the manager had been on vacation, I then left and still got no response weeks after.
To this day I still have not been contacted. I am paying WAY to much for this vehicle. I went back to the same dealership to get the sell/trade in value and was told hey could only give me $6,000 when 6 months ago I purchased for a little under $12,000 (still in great condition with hardly any miles from the purchase date). They did put the correct discription of the vehicle on the contract, but advertisement and information was false from the beginning!!