On September 15, 2020 I bought hearing aids from Audien Hearing online. On their site there is a heart felt story of Audien Hearing CEO, Katherine Reid, concerned over her mother's need for hearing aids and how she got busy to come up with a more affordable hearing aid. The advertisement said they used similar technology to $5,000 hearing aids. They said their aids were practically invisible. The ad touted they were rated the most comfortable hearing aid in 2019.
The ad went on to say they were the best for Tinnitus management. The ad shows one aid next to a dime to prove how small it is. In the accompanying photo I've provided, you can see the aid is much bigger than a penney, as I didn't have a dime. Even though I knew they would not be quite as good as the big makers, but I thought they would at least improve my hearing. Upon receiving my new hearing aids I read the entire manual before charging or inserting my aids. After charging was completed I inserted my aids and slowly turned up the volume until they started squealing loudly in my ears. The manual said to turn the volume down and take your hands off of them and the squealing noise should stop. I finally got them adjusted so that there was no squealing after removing my hands but there was no sound amplification that I could discern.
I read their return/refund polcy and they would refund your money only if the box was never opened and the clear plastic covering the box was still intact and not torn. If the box was opened there would be a $29.00 fee plus a $7.00 postage fee. I sent an email to the customer support and they told me I could request a 50% refund and still keep my hearing aids. I figured up the charges both ways and they were about the same, except by accepting the 50% refund offer, I would not have to drive to the post office. I was refunded about $37.82. Before writing this rip off report I searched for similar complaints and found many almost identical to mine.
I was convinced that I didn't have defective aids and that all of them were plain junk and this company was running a huge scam. They are providing people with an inferior product that would not clear any federal agency and they have not been compared to any other hearing aids or to a board of group of people or agencies voting on them for anything. They then cook up these ridiculous return fees if the box is opened, and offer a 50% refund and you get to keep their junk.
I purchased, online, a pair of hearing aids that won't charge and don't work. They were supposed to be $89, but the "much better" pair were an additional $60 and "lifetime support" was an additional $4 per month ( a total of $153, which I paid and which was immediately taken out of my account). I tried to contact their customer support, but was immediately met with a requirement to give them my account/order number which I can't find anywhere, and was offered no assistance in retrieving it. I then tried to contact them by phone (205) 255-1112, but it didn't ring, however I got an immediate announcement that they were busy and to try again later. I tried again later, but that number was no longer available and a different number was listed. I dialed that number but again, I got the same result.
While I was awaiting delivery of my upgraded hearing aids, I received an email from them telling me they were out of stock on the cheaper aids, so they were going to send everyone the same aids for which I paid an additional $60. I expected them to refund the difference ($153- $60= $93), but of course that never happened.
To most people, $153 isn't a great deal of money, but I am retired and living on Social Security and to me it is a substantial sum. I can't afford to purchase from someone else unless or until I receive a refund from these people. The only way I found out they are in Scottsdale, AZ was the address was listed on my credit union account when they deducted from my account the $4 for Lifetime Support!
I ordered a pair of rechargeable hearing aids from this company on 4/28/2020. The purchase price was $89.00, which was immediately deducted from my bank account.
I received a notice about a week later that the order would be shipped between 5/8 and 5/14. I still have not received this order.
I sent numerous text messages, called, contacted them via their Facebook page, etc., and still did not receive any answer.
Now, the number that I have been texting has been disconnected.
Audien Hearing Reviews
On September 15, 2020 I bought hearing aids from Audien Hearing online. On their site there is a heart felt story of Audien Hearing CEO, Katherine Reid, concerned over her mother's need for hearing aids and how she got busy to come up with a more affordable hearing aid. The advertisement said they used similar technology to $5,000 hearing aids. They said their aids were practically invisible. The ad touted they were rated the most comfortable hearing aid in 2019.
The ad went on to say they were the best for Tinnitus management. The ad shows one aid next to a dime to prove how small it is. In the accompanying photo I've provided, you can see the aid is much bigger than a penney, as I didn't have a dime. Even though I knew they would not be quite as good as the big makers, but I thought they would at least improve my hearing. Upon receiving my new hearing aids I read the entire manual before charging or inserting my aids. After charging was completed I inserted my aids and slowly turned up the volume until they started squealing loudly in my ears. The manual said to turn the volume down and take your hands off of them and the squealing noise should stop. I finally got them adjusted so that there was no squealing after removing my hands but there was no sound amplification that I could discern.
I read their return/refund polcy and they would refund your money only if the box was never opened and the clear plastic covering the box was still intact and not torn. If the box was opened there would be a $29.00 fee plus a $7.00 postage fee. I sent an email to the customer support and they told me I could request a 50% refund and still keep my hearing aids. I figured up the charges both ways and they were about the same, except by accepting the 50% refund offer, I would not have to drive to the post office. I was refunded about $37.82. Before writing this rip off report I searched for similar complaints and found many almost identical to mine.
I was convinced that I didn't have defective aids and that all of them were plain junk and this company was running a huge scam. They are providing people with an inferior product that would not clear any federal agency and they have not been compared to any other hearing aids or to a board of group of people or agencies voting on them for anything. They then cook up these ridiculous return fees if the box is opened, and offer a 50% refund and you get to keep their junk.
I purchased, online, a pair of hearing aids that won't charge and don't work. They were supposed to be $89, but the "much better" pair were an additional $60 and "lifetime support" was an additional $4 per month ( a total of $153, which I paid and which was immediately taken out of my account). I tried to contact their customer support, but was immediately met with a requirement to give them my account/order number which I can't find anywhere, and was offered no assistance in retrieving it. I then tried to contact them by phone (205) 255-1112, but it didn't ring, however I got an immediate announcement that they were busy and to try again later. I tried again later, but that number was no longer available and a different number was listed. I dialed that number but again, I got the same result.
While I was awaiting delivery of my upgraded hearing aids, I received an email from them telling me they were out of stock on the cheaper aids, so they were going to send everyone the same aids for which I paid an additional $60. I expected them to refund the difference ($153- $60= $93), but of course that never happened.
To most people, $153 isn't a great deal of money, but I am retired and living on Social Security and to me it is a substantial sum. I can't afford to purchase from someone else unless or until I receive a refund from these people. The only way I found out they are in Scottsdale, AZ was the address was listed on my credit union account when they deducted from my account the $4 for Lifetime Support!
I ordered a pair of rechargeable hearing aids from this company on 4/28/2020. The purchase price was $89.00, which was immediately deducted from my bank account.
I received a notice about a week later that the order would be shipped between 5/8 and 5/14. I still have not received this order.
I sent numerous text messages, called, contacted them via their Facebook page, etc., and still did not receive any answer.
Now, the number that I have been texting has been disconnected.
These people are a scam!!