BEWARE!!! Atlas Services sold us a home service contract and did not honor their contract. They came out to my home to repair an AC unit, they told me it needed to be replaced and tried to sell me a new unit for $3000. I called AC All Stars for a second opinion before allowing Atlas to replace the unit for $3k. AC All stars came out and for $250 replaced the capacitor , recharged the system & showed me the obvious loose fitting that was the problem then the old AC unit worked great ! I contacted the owner Kimberly and she was nasty to me and said they would not reimburse this repair bill. On another occasion, they came out to fix a leak on my kitchen sink. According to the contract this is a covered service. They told me the part that the strainer basket/drain had a small crack. They said the labor was covered but the part was not. They tried to sell me this part for $120. I checked the part price on Amazon and it was under $10 for the exact part they were selling me.
I again and called to speak to management. They told me if I did not buy their part, the service call would not be covered for labor. I told them I would not buy their part and at that point and after canceling that service, they came back knocked at the door and offered to replace the part for $60. This is his company took just under $1000 from me for this service contract. When they figured out that I am educated on repair costs , they realize they could not screw me over, Kimberly the owner canceled my service contract. They refused to refund any of my money. I am currently suing them which is public record through Palm Beach County courts. They be served very shortly. If your considering doing business with this company you should Google atlas services complaints and read the long list that I will be bringing to court.
Atlas Services Reviews
BEWARE!!! Atlas Services sold us a home service contract and did not honor their contract. They came out to my home to repair an AC unit, they told me it needed to be replaced and tried to sell me a new unit for $3000. I called AC All Stars for a second opinion before allowing Atlas to replace the unit for $3k. AC All stars came out and for $250 replaced the capacitor , recharged the system & showed me the obvious loose fitting that was the problem then the old AC unit worked great ! I contacted the owner Kimberly and she was nasty to me and said they would not reimburse this repair bill. On another occasion, they came out to fix a leak on my kitchen sink. According to the contract this is a covered service. They told me the part that the strainer basket/drain had a small crack. They said the labor was covered but the part was not. They tried to sell me this part for $120. I checked the part price on Amazon and it was under $10 for the exact part they were selling me.
I again and called to speak to management. They told me if I did not buy their part, the service call would not be covered for labor. I told them I would not buy their part and at that point and after canceling that service, they came back knocked at the door and offered to replace the part for $60. This is his company took just under $1000 from me for this service contract. When they figured out that I am educated on repair costs , they realize they could not screw me over, Kimberly the owner canceled my service contract. They refused to refund any of my money. I am currently suing them which is public record through Palm Beach County courts. They be served very shortly. If your considering doing business with this company you should Google atlas services complaints and read the long list that I will be bringing to court.