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Atlantis Paradise Island


Country Bahamas
City Paradise Island
Address One Casino Drive, Paradise Beach Dr
Phone 242-363-3000
Website http://www.atlantisbahamas.com/

Atlantis Paradise Island Reviews

  • Oct 24, 2015

If you book through Atlantis, then beware. When you book room and flight, they give you the total package price but that is not true. You can book through other online agencies for approximately the same price which does include the airfare. What Atlantis does not tell you is that the airfare will be billed separately by the airline. You don't find this out until after you book it and only then do they provide you the terms and conditions, which are

"APV PACKAGES:

You may choose to purchase a combination package of travel-related goods and services provided by different suppliers, including for example, hotel accommodations with airfare, or other transportation to the Resort (an "APV Package"). If you include airfare in your package, while you may receive a special discounted package rate for the total amount you pay for the package, your credit card will be separately charged by the airline for the airfare component of the package. By purchasing a package that includes airfare, you agree to authorize your credit card to be charged separately by the airline and APV, up to the total package price. Applicable airline fees or penalties for changes or cancellations, will be the sole responsibility of the guest. You further acknowledge that other suppliers may have their own payment terms and conditions, rules, restrictions and limitations governing the purchase of such services. Please review all terms and conditions associated with the different components of your package carefully, to ensure that you are aware of, and comply with, any applicable terms and conditions, rules or restrictions. Purchase of an APV Package constitutes your agreement to be bound by the terms and conditions imposed by APV and any supplier, including payment of all amounts when due and compliance with all rules, limitations and restrictions governing the purchased goods or services. Please note that you must contact APV directly, at 1-888-528-7155, if you wish to modify or cancel any component of your APV Package. Although APV will attempt to accommodate your requests, please note that any changes may result in additional fees or charges, and APV cannot guarantee the availability of rooms or transportation to satisfy your request. In addition, APV and/or its suppliers, in making arrangements for the transportation, accommodations and other services referred to herein, acts only as an agent for the owners and operators of such transportation, accommodations and services or facilities, and APV's responsibility is limited to that of an agent."

Even if you do see this before booking, you might assume the airfare will be deducted from the total package price. You can get the same package from any other online agency that does include all room, flight, taxes and service fees.

When I contacted the Atlantis online agent to question this, their response was:

  • Oct 9, 2015

Every vacation package that I have in the past included room and airfare. Recently I booked a package from Washington Dulles to Nassau. My package price was $2,810.31 which included a moderate room, taxes, and surcharges for a 6 night stay from Washington Dulles to Nassau. When I was making the booking, before checkout, it showed me the room reservation and flight details. I naturally assumed these were the total charges for the room and airfare. I did not see itinerary which included the airfare charges until after I made the purchase. I just contacted Atlantis and asked why I was being charged by the airline also, which they then advised me the package price did not include airfare. That comes to a total of $468/night. They are very unethical in their practices. Buyer beware.

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