On August 25, 2015 I saw an ad on Groupon for carpet cleaning and called to find out their availability prior to purchasing. I spoke with owner Jim on phone number 757-430-1220 at 9:37am. He told me don’t order through Groupon that he’ll offer a lower price and should be $100 - $120 depending on the square footage of the rooms and how many steps we have. He said to give him my credit card and he wouldn’t run the transaction until after the services for which we agreed would be on Sept 3rd. I was then renting a Town Home and had moved out. The owner of the property had a lockbox on the property (no one could enter without the code as the unit was locked and unoccupied). Well after giving Jim my credit card to hold the appt, the owner of the property decided that he wanted to use another company to do the carpet cleaning. On August 31 at 9:48am I called to cancel the appt. He didn’t answer, so I left a voicemail on 757-430-1220 (proof of which is on my AT&T bill) for which I said to cancel the appt as the owner wants to use another company.
On September 3rd Jim called me and said he was at the property and couldn’t get in because there was a lockbox on the door. I told him that I left him a voicemail on the 31st (3-days prior). He said he didn’t get it and was going to charge me the maximum amount. I told him to check his phone records and that he’ll see that I called him. I text him a copy of my phone records showing that I called him on the 31st and left a voicemail to cancel. I then called him back to make sure he got my text showing the copy of my At&t record that I did have a 2 minute call to his phone on 8/31 (which was my voicemail). He said he got the text but didnt care. Then got really rude and said he's going to charge my card anyway, then hung up.
I cancelled with ample notice (3-days) and he didn’t do any service as the property was locked. He agreed not to charge my card until after the services were rendered. I can have the owner of the property corroborate that he never entered the property and didn’t do any carpet cleaning.
I notified my bank of the fraudulent charge, but he has already charged my card for $119 for services he never did. They said I'd need to cancel my card, which I did and ended up having to notify several companies for which I have autopay with that they can't use that card any longer and I'd have to wait for a replacement card. This was a significant waste of time. After this issue, I looked this company up on the internet on various complaint sites and noticed dozens of poor ratings and complaints. I wish I had done that prior as I would never have called them.
Atlantic Oceans Carpet Cleaning Reviews
On August 25, 2015 I saw an ad on Groupon for carpet cleaning and called to find out their availability prior to purchasing. I spoke with owner Jim on phone number 757-430-1220 at 9:37am. He told me don’t order through Groupon that he’ll offer a lower price and should be $100 - $120 depending on the square footage of the rooms and how many steps we have. He said to give him my credit card and he wouldn’t run the transaction until after the services for which we agreed would be on Sept 3rd. I was then renting a Town Home and had moved out. The owner of the property had a lockbox on the property (no one could enter without the code as the unit was locked and unoccupied). Well after giving Jim my credit card to hold the appt, the owner of the property decided that he wanted to use another company to do the carpet cleaning. On August 31 at 9:48am I called to cancel the appt. He didn’t answer, so I left a voicemail on 757-430-1220 (proof of which is on my AT&T bill) for which I said to cancel the appt as the owner wants to use another company.
On September 3rd Jim called me and said he was at the property and couldn’t get in because there was a lockbox on the door. I told him that I left him a voicemail on the 31st (3-days prior). He said he didn’t get it and was going to charge me the maximum amount. I told him to check his phone records and that he’ll see that I called him. I text him a copy of my phone records showing that I called him on the 31st and left a voicemail to cancel. I then called him back to make sure he got my text showing the copy of my At&t record that I did have a 2 minute call to his phone on 8/31 (which was my voicemail). He said he got the text but didnt care. Then got really rude and said he's going to charge my card anyway, then hung up.
I cancelled with ample notice (3-days) and he didn’t do any service as the property was locked. He agreed not to charge my card until after the services were rendered. I can have the owner of the property corroborate that he never entered the property and didn’t do any carpet cleaning.
I notified my bank of the fraudulent charge, but he has already charged my card for $119 for services he never did. They said I'd need to cancel my card, which I did and ended up having to notify several companies for which I have autopay with that they can't use that card any longer and I'd have to wait for a replacement card. This was a significant waste of time. After this issue, I looked this company up on the internet on various complaint sites and noticed dozens of poor ratings and complaints. I wish I had done that prior as I would never have called them.