OMG... reading all these rip off reports about Atlant Van Lines, I wish I had seen this before I hired those idots to move my stuff. They picked up my household good last Thursday, September 1st, and today is Thursday, September 8th, and my stuff still haven't been deliverd. Funny how the company's POC Jeff kept in touch with me everyday before my move. But as soon as they got my stuff on the truck, I cannot hear from him. I have called him every day since then, left messages, and sent email to no avail. Finally got a phone call from the company on Wednesday telling me that my stuff would be delivered on Thursday or Friday September 8th or 9th; and that the driver would call me when he's a day out. That left me totally confused, because the drive from Virginia is only a day and a half, to two days for a truck. These folks seems like they just go around ripping people off time and time again. I'm sure I'll have lots more to add once I finally get my stuff back. No telling what it will cost me though. But I must add that my initial estimate was $1,500. By the time they got done, it was $3,600. Stay away from this company at all cost. I just filed a police report against them for theft and fraud in Henrico County Virginia. If you hire any company and the truck has no Company Logo on it, that shoud be a red flag. If the employees don't speak good english; red flag. If he employees are of Russian decent; big red flag. I'm not saying that any company with these characteristics are fraudulant, but I would be very worried and suspicious. I'm just saying.
Atlant van lines, use extortion when the show up. Promise delivery dates that never happen. Never return calls, emails. Promise delivery 2 days when you can talk to a person. Every time you ask when us delicery, answer is always 2 days, they haven't delivered yet. Holding household goods hostage, taking them to a different state, do they say. Never use these scammers. They need to be stopped.
I called dozens of companies to get estimates and finally settled on Atlant Van Lines. I am moving from Virgina to Florida. I tried to be upfront and accurate as to what I was moving to avoid any surprises.
Don't believe anything these guys say.
THESE GUYS ARE SCAMMERS AND LIARS.
What happened to our family is classic
I was given an estimate by Arthur at ATLANT. I wanted to make sure that my estimate was as accurate as possible so I called Arthur 4 different times to give an updated inventory of what i was moving.
We agreed that I would have 110 items (half were boxes) for an estimated price of $2600.
On moving day the movers were supposed to be at my house at 9 AM but they didn't show up until 4:15 PM.
No one ever called me from Atlant to say that they were going to be 7 hours late.
They finally showed up in a Budget rental truck.
3 guys showed up and 2 of them spoke no English the other one spoke very little English.
About 3/4 of the way through the move the main mover who spoke some English said we were in good shape and that we were only at 480 cubic feet.
This is part of the scam where they use cubic feet in their scam talk . They know that normal people can count boxes and pieces of furniture but aren't very good at calculating cubic feet of their items.
In the end after they have your possessions hostage on their truck the start the extortion part of the scam.
So it's 2 AM in the morning and some guy who doesn't speak English is telling me that I now owe $6500.
I told him he was crazy. I had gone over the estimate and I did have 140 items instead of 110 but I didn't even move some of the larger items that were in the estimate.
I told him to take our stuff off the truck. That I couldn't afford an additional $4000 above the quoted price.
He was arguing with me in a foreign language (Russian I think).
I showed him my estimate for $2600.
He told me that the software used to make the estimate always estimated low and he had these issues before.
Even though we had all of our items packed and had spent hundreds of dollars on picking supplies he tried to charge us an additional $1000 for packing supplies.
And he was charging us additional based on the number of stairs we had!!
He told me to call ATLANT in the morning and they would sort it out.
I went upstairs to get my college-age son so we could try and stop the truck from leaving with our stuff while we called the police.
But when I came down to try and stop the truck it was gone with all of our belongings including medicine we need.
I called my ATLANT rep Arthur first thing the following morning and of course he didn't respond to any of my 5 calls.
Arthur ends his voicemail message with "have a blessed day". Part of the con game I'm sure.
Finally later that day at 2PM I got a call from someone at Atlant who just give me some "scam speak" like "we just charge you for what the movers loaded" and "there's nothing we can do about it". She told me that she would have manager call me to discuss further. But guess what? No manager ever called me back to discuss.
I told her that I needed my possessions ASAP. She told me that if I didn't have the $4000 that I now owed them that my possessions would be unloaded and stored in a "warehouse somewhere in Florida" until we resolved the claim.
So now ALL of my possessions, all of my children's items, kids college books, important papers for my business and my blood pressure medicine are in some warehouse in Florida and I now get to fill out Atlant's claim/complaint process just to get my own stuff back.
We contracted with Atlant Vanlines for a full Service Move which began on 4/30 2016. The movers arrived at our house at 9:30am. None of them could speak much English and were from Russia.(If you think moving is stressful to start with try it with people who don't understand the langauge) The arrived in a 26ft Moving truck which was already 1/3 full.
I was told over the next 20 minutes (That is how long it took to try to tell me that they were told by Atlant to drop what they were doing and come and move me due to language barrier! Then they pulled the Bait and Switch contract. The driver told me at that time that my wife's contract would be honored!
So the moving started although I told them at the beginning that my stuff wouldn't fit into the 1/3 full truck it took them another hour to figure out! So they stopped and took the truck to a local Storage Ficility to store the furniture they arrived with. It took them over 9 hrs to load a 26 ft truck LOL. They left at 7pm planning to deliver that night after Midnight in a gated community! So My wife called Aaron the Senior Coordinator to tell them they couldn't deliver that late so he told her that they would get a room and deliver on Sunday 5/1 She asked him at that time if we would be charged more due to Sunday delivery and he assured her at that time that her ballance would be the same 934.00.
When the movers arrived Sunday morning they wanted an additional 1,050.00 and when My wife asked why she was told that it was because of all of the hours they spent!!! Amazing! My wife refused to pay as she had a Guaranteed contract price! The Driver told her that if she didn't pay they would charge her another 1,000.00 for redelivery and storage again my wife refused. She tried to call Aaron but he wouldn't answer the phone! So the Driver called the Police on my wife thinking that they could force my wife to pay( That must be how they operate in Russia)
So the police came and informed the Russian that it was a civil matter and could do nothing. So the movers left with all of our belongings and held the hostage until 5/15 2016 until I agreed to pay the Extorsion Money!
During those 15 days nobody from the company would answer my calls or talk to me in anyway! They have a Third Party Company contact called Moving Claims.net The move was supposed to cost 1,250.00 the final Bill was 3,184.00
So now you know that this company can't be trusted so if you use them you will get what you deserve as I have showed you there true side.
I did forget to mention that they even changed the reason why they charged me more claiming it was the load not the hours! They are no more a Five star mover than I am Bill Gates Illigimate Son and I am older than Gates so that should show the odds! I also believe that their Reviews are also a Farce!
Atlanta Van Lines Reviews
OMG... reading all these rip off reports about Atlant Van Lines, I wish I had seen this before I hired those idots to move my stuff. They picked up my household good last Thursday, September 1st, and today is Thursday, September 8th, and my stuff still haven't been deliverd. Funny how the company's POC Jeff kept in touch with me everyday before my move. But as soon as they got my stuff on the truck, I cannot hear from him. I have called him every day since then, left messages, and sent email to no avail. Finally got a phone call from the company on Wednesday telling me that my stuff would be delivered on Thursday or Friday September 8th or 9th; and that the driver would call me when he's a day out. That left me totally confused, because the drive from Virginia is only a day and a half, to two days for a truck. These folks seems like they just go around ripping people off time and time again. I'm sure I'll have lots more to add once I finally get my stuff back. No telling what it will cost me though. But I must add that my initial estimate was $1,500. By the time they got done, it was $3,600. Stay away from this company at all cost. I just filed a police report against them for theft and fraud in Henrico County Virginia. If you hire any company and the truck has no Company Logo on it, that shoud be a red flag. If the employees don't speak good english; red flag. If he employees are of Russian decent; big red flag. I'm not saying that any company with these characteristics are fraudulant, but I would be very worried and suspicious. I'm just saying.
Atlant van lines, use extortion when the show up. Promise delivery dates that never happen. Never return calls, emails. Promise delivery 2 days when you can talk to a person. Every time you ask when us delicery, answer is always 2 days, they haven't delivered yet. Holding household goods hostage, taking them to a different state, do they say. Never use these scammers. They need to be stopped.
I called dozens of companies to get estimates and finally settled on Atlant Van Lines. I am moving from Virgina to Florida. I tried to be upfront and accurate as to what I was moving to avoid any surprises.
Don't believe anything these guys say.
THESE GUYS ARE SCAMMERS AND LIARS.
What happened to our family is classic
I was given an estimate by Arthur at ATLANT. I wanted to make sure that my estimate was as accurate as possible so I called Arthur 4 different times to give an updated inventory of what i was moving.
We agreed that I would have 110 items (half were boxes) for an estimated price of $2600.
On moving day the movers were supposed to be at my house at 9 AM but they didn't show up until 4:15 PM.
No one ever called me from Atlant to say that they were going to be 7 hours late.
They finally showed up in a Budget rental truck.
3 guys showed up and 2 of them spoke no English the other one spoke very little English.
About 3/4 of the way through the move the main mover who spoke some English said we were in good shape and that we were only at 480 cubic feet.
This is part of the scam where they use cubic feet in their scam talk . They know that normal people can count boxes and pieces of furniture but aren't very good at calculating cubic feet of their items.
In the end after they have your possessions hostage on their truck the start the extortion part of the scam.
So it's 2 AM in the morning and some guy who doesn't speak English is telling me that I now owe $6500.
I told him he was crazy. I had gone over the estimate and I did have 140 items instead of 110 but I didn't even move some of the larger items that were in the estimate.
I told him to take our stuff off the truck. That I couldn't afford an additional $4000 above the quoted price.
He was arguing with me in a foreign language (Russian I think).
I showed him my estimate for $2600.
He told me that the software used to make the estimate always estimated low and he had these issues before.
Even though we had all of our items packed and had spent hundreds of dollars on picking supplies he tried to charge us an additional $1000 for packing supplies.
And he was charging us additional based on the number of stairs we had!!
He told me to call ATLANT in the morning and they would sort it out.
I went upstairs to get my college-age son so we could try and stop the truck from leaving with our stuff while we called the police.
But when I came down to try and stop the truck it was gone with all of our belongings including medicine we need.
I called my ATLANT rep Arthur first thing the following morning and of course he didn't respond to any of my 5 calls.
Arthur ends his voicemail message with "have a blessed day". Part of the con game I'm sure.
Finally later that day at 2PM I got a call from someone at Atlant who just give me some "scam speak" like "we just charge you for what the movers loaded" and "there's nothing we can do about it". She told me that she would have manager call me to discuss further. But guess what? No manager ever called me back to discuss.
I told her that I needed my possessions ASAP. She told me that if I didn't have the $4000 that I now owed them that my possessions would be unloaded and stored in a "warehouse somewhere in Florida" until we resolved the claim.
So now ALL of my possessions, all of my children's items, kids college books, important papers for my business and my blood pressure medicine are in some warehouse in Florida and I now get to fill out Atlant's claim/complaint process just to get my own stuff back.
We contracted with Atlant Vanlines for a full Service Move which began on 4/30 2016. The movers arrived at our house at 9:30am. None of them could speak much English and were from Russia.(If you think moving is stressful to start with try it with people who don't understand the langauge) The arrived in a 26ft Moving truck which was already 1/3 full.
I was told over the next 20 minutes (That is how long it took to try to tell me that they were told by Atlant to drop what they were doing and come and move me due to language barrier! Then they pulled the Bait and Switch contract. The driver told me at that time that my wife's contract would be honored!
So the moving started although I told them at the beginning that my stuff wouldn't fit into the 1/3 full truck it took them another hour to figure out! So they stopped and took the truck to a local Storage Ficility to store the furniture they arrived with. It took them over 9 hrs to load a 26 ft truck LOL. They left at 7pm planning to deliver that night after Midnight in a gated community! So My wife called Aaron the Senior Coordinator to tell them they couldn't deliver that late so he told her that they would get a room and deliver on Sunday 5/1 She asked him at that time if we would be charged more due to Sunday delivery and he assured her at that time that her ballance would be the same 934.00.
When the movers arrived Sunday morning they wanted an additional 1,050.00 and when My wife asked why she was told that it was because of all of the hours they spent!!! Amazing! My wife refused to pay as she had a Guaranteed contract price! The Driver told her that if she didn't pay they would charge her another 1,000.00 for redelivery and storage again my wife refused. She tried to call Aaron but he wouldn't answer the phone! So the Driver called the Police on my wife thinking that they could force my wife to pay( That must be how they operate in Russia)
So the police came and informed the Russian that it was a civil matter and could do nothing. So the movers left with all of our belongings and held the hostage until 5/15 2016 until I agreed to pay the Extorsion Money!
During those 15 days nobody from the company would answer my calls or talk to me in anyway! They have a Third Party Company contact called Moving Claims.net The move was supposed to cost 1,250.00 the final Bill was 3,184.00
So now you know that this company can't be trusted so if you use them you will get what you deserve as I have showed you there true side.
I did forget to mention that they even changed the reason why they charged me more claiming it was the load not the hours! They are no more a Five star mover than I am Bill Gates Illigimate Son and I am older than Gates so that should show the odds! I also believe that their Reviews are also a Farce!