12/2/21: This review is intended for Atlanta Bookshelves out of Jonesboro, GA... If you are here looking at reviews before deciding to work with them or not, I beg you to RECONSIDER! This company is completely unethical and corrupt. I know sometimes you think "oo it's just one review" but if you look on BBB under Atlanta Shelf you will find hundreds of reviews just like mine. Do not trust them with your hard-earned money.
We began working with Atlanta Bookshelves in March 2021. After approving drawings we had a scheduled install for a full family room built-in unit for July 2021. Once the installers arrived we noticed that the delivered product did not match the drawings (the arch requested was not symmetrical and one side of the uppers had adjusted shelves, we agreed on fixed shelves). The product was also of extremely poor quality. The installers also arrived at noon on the day of install, left our home with scuffed-up walls, a cut-up mantle, an outlet that is not currently in code, and nails in the family room and driveway.
We asked for the installers to take away the upper portion of the built in's as they were incorrect. All we asked was that they fix the uppers and come back. That's where the problems began. We had already paid $2,500 at the time of agreement (March 2021) and then before leaving in July 2021 they requested an additional $1,300 which we paid via check. BIG MISTAKE! We haven't seen Atlanta Bookshelves since. We have attempted to contact them at least twice a month since (it's currently December 2021) with either no response or an off-the-wall excuse. We requested the owner, Tim, to come to our home again to see the project. He no-showed THREE times. Literally just didn't show up. Can you imagine?!
We currently have paid almost 75% of the initially quoted cost of $5,188 to which we have about 40% of the project completed in our home (happy to provide pictures if necessary). They are in breach of contract and have stolen our money. If you pay for something and then you do not receive a said product that's stealing and fraud! We have since moved on to filing a claim through the Clayton County Small Claim Court system in hopes to recoup at least a small portion of our money. This company is both unethical and incapable of running a successful business. I don't wish for anyone else to go through what our family has endured and just request a portion of our money returned to us so that we can all move on with our lives. PLEASE find any other company to work with!
Atlanta Bookshelves Reviews
12/2/21: This review is intended for Atlanta Bookshelves out of Jonesboro, GA... If you are here looking at reviews before deciding to work with them or not, I beg you to RECONSIDER! This company is completely unethical and corrupt. I know sometimes you think "oo it's just one review" but if you look on BBB under Atlanta Shelf you will find hundreds of reviews just like mine. Do not trust them with your hard-earned money.
We began working with Atlanta Bookshelves in March 2021. After approving drawings we had a scheduled install for a full family room built-in unit for July 2021. Once the installers arrived we noticed that the delivered product did not match the drawings (the arch requested was not symmetrical and one side of the uppers had adjusted shelves, we agreed on fixed shelves). The product was also of extremely poor quality. The installers also arrived at noon on the day of install, left our home with scuffed-up walls, a cut-up mantle, an outlet that is not currently in code, and nails in the family room and driveway.
We asked for the installers to take away the upper portion of the built in's as they were incorrect. All we asked was that they fix the uppers and come back. That's where the problems began. We had already paid $2,500 at the time of agreement (March 2021) and then before leaving in July 2021 they requested an additional $1,300 which we paid via check. BIG MISTAKE! We haven't seen Atlanta Bookshelves since. We have attempted to contact them at least twice a month since (it's currently December 2021) with either no response or an off-the-wall excuse. We requested the owner, Tim, to come to our home again to see the project. He no-showed THREE times. Literally just didn't show up. Can you imagine?!
We currently have paid almost 75% of the initially quoted cost of $5,188 to which we have about 40% of the project completed in our home (happy to provide pictures if necessary). They are in breach of contract and have stolen our money. If you pay for something and then you do not receive a said product that's stealing and fraud! We have since moved on to filing a claim through the Clayton County Small Claim Court system in hopes to recoup at least a small portion of our money. This company is both unethical and incapable of running a successful business. I don't wish for anyone else to go through what our family has endured and just request a portion of our money returned to us so that we can all move on with our lives. PLEASE find any other company to work with!