Bad company, bad product, horrible warranty! -1 on a scale of 10!
Bought a re-manufactured engine from them for my 2003 Pontiac Montana and had my mechanic install it. After only 19,000 miles, it blew a head gasket. Contacted their warranty and they had us perform diagnostics that included pulling the engins out of the car. Instead of letting us repair the head gasket issue, they chose to send another engine and that jacked up the costs.
My claim was for $2,879.43 @ $100hr labor rate that is the going rate. Their reimbursement was for only $1,285.00 @ $50 and hour and didn't even cover half of the actual cost. I saw the engine and blown gasket and the damage was caused by poor re-manufacturing, cheap parts in my opinion and my mechanics.
ATK is very difficult to contact, tech doesn't return calls half the time and it's hard to get an email address for them. The total repair/warranty issue took 3 months. Fortunately, $3,000 is no big deal for me but it's the principle of the bad warranty that is. Needless to say, will never do business with them again and hope none of you will ever have to deal with their horrid warranty!
Sold me a remanufactered motor with damaged head gasket during assembly. had to repair at my cost, after only three hours run time on motor. they inspected gasket and said my fault due to ill regular combustion.what a catch 22 made up word to cover their a*s. never seen a properly installed head gasket fail under its on normal comprission and firing cycly. do not tell you motors they sail, are poorly assembled in MEXICO. After several attempts to resovle come to the conclusion that i am dealing with dishonest crooks, and as supervieor told me, my fault for useing them, and i agree completly
Atk North America Reviews
Bad company, bad product, horrible warranty! -1 on a scale of 10!
Bought a re-manufactured engine from them for my 2003 Pontiac Montana and had my mechanic install it. After only 19,000 miles, it blew a head gasket. Contacted their warranty and they had us perform diagnostics that included pulling the engins out of the car. Instead of letting us repair the head gasket issue, they chose to send another engine and that jacked up the costs.
My claim was for $2,879.43 @ $100hr labor rate that is the going rate. Their reimbursement was for only $1,285.00 @ $50 and hour and didn't even cover half of the actual cost. I saw the engine and blown gasket and the damage was caused by poor re-manufacturing, cheap parts in my opinion and my mechanics.
ATK is very difficult to contact, tech doesn't return calls half the time and it's hard to get an email address for them. The total repair/warranty issue took 3 months. Fortunately, $3,000 is no big deal for me but it's the principle of the bad warranty that is. Needless to say, will never do business with them again and hope none of you will ever have to deal with their horrid warranty!
Sold me a remanufactered motor with damaged head gasket during assembly. had to repair at my cost, after only three hours run time on motor. they inspected gasket and said my fault due to ill regular combustion.what a catch 22 made up word to cover their a*s. never seen a properly installed head gasket fail under its on normal comprission and firing cycly. do not tell you motors they sail, are poorly assembled in MEXICO. After several attempts to resovle come to the conclusion that i am dealing with dishonest crooks, and as supervieor told me, my fault for useing them, and i agree completly