who was billed as having the knowledge and resource to secure my network and not only failed miserably but in 24 calls (YES!) between Nov and March had me in worse shape then when I was referred to them The nonsensical advice seemed camp and unhelpful as if they actually had no knowledge of a secure network. One morning, after turning off the 5 gigahertz signal- I wake up to fine 16 attempts to connect to my internet of tablets and iphones., I use and Android and a HPLaptop. the removed the evidence but did not block the connection, so naturally the connection was allowed as soon as the 5 ghz was tuned back on - which ATT Connectech could not explain how this would happen AND my access code remained the same personalized version so it must be on ATT access end or? The attitudes of Rochelle were nothing it not camp not explanations of how a signal could activate itseld in my moden UNLESS someone was in my house- since ATT plasters passwords and access codes all over the hardware. AND if one simply resets the access code back to factory by a simple reset then they can get on- but theres a bigger issue with this NO ONE belongs in my home without permission! After the 24 calls I quot they wanted a 100 termination fee for quitting the service, REALLY?
Before signing up, I asked the sales person if Connectech could solve the problem. Yes was the reply.
I then asked the billing person if Connectech could solve the problem. Yes she said.
I signed up, relying on Connectec's accurances.
No less than a dozen "technicians" assured me that they would solve my problem. None did.
I am reluctant to describe my problem in detail, fearful Connectech will take me to court (one representative said I'd need to have my lawyer contact them, after they failed to offer satisfactory compensation for their failure to deliver what was promised me). Suffice it to say, my email client, a popular client, was not working satisfactorily.
The "technicians" were diligent but lacked the knowledge or skill. Many HOURS later, the problem was not solved and my situation had worsened.
AT&T ConnecTech Reviews
who was billed as having the knowledge and resource to secure my network and not only failed miserably but in 24 calls (YES!) between Nov and March had me in worse shape then when I was referred to them The nonsensical advice seemed camp and unhelpful as if they actually had no knowledge of a secure network. One morning, after turning off the 5 gigahertz signal- I wake up to fine 16 attempts to connect to my internet of tablets and iphones., I use and Android and a HPLaptop. the removed the evidence but did not block the connection, so naturally the connection was allowed as soon as the 5 ghz was tuned back on - which ATT Connectech could not explain how this would happen AND my access code remained the same personalized version so it must be on ATT access end or? The attitudes of Rochelle were nothing it not camp not explanations of how a signal could activate itseld in my moden UNLESS someone was in my house- since ATT plasters passwords and access codes all over the hardware. AND if one simply resets the access code back to factory by a simple reset then they can get on- but theres a bigger issue with this NO ONE belongs in my home without permission! After the 24 calls I quot they wanted a 100 termination fee for quitting the service, REALLY?
I had an email problem. A big email problem.
Before signing up, I asked the sales person if Connectech could solve the problem. Yes was the reply.
I then asked the billing person if Connectech could solve the problem. Yes she said.
I signed up, relying on Connectec's accurances.
No less than a dozen "technicians" assured me that they would solve my problem. None did.
I am reluctant to describe my problem in detail, fearful Connectech will take me to court (one representative said I'd need to have my lawyer contact them, after they failed to offer satisfactory compensation for their failure to deliver what was promised me). Suffice it to say, my email client, a popular client, was not working satisfactorily.
The "technicians" were diligent but lacked the knowledge or skill. Many HOURS later, the problem was not solved and my situation had worsened.
I will never recommend Connectech!
Don't be fooled by their assurances.