Regardless of how great of a tenant I and my neighbors thought I was, Karen found a way to blame me for unnecessary repairs and to keep my deposit. The fact that she only corresponds via email should be a red flag. She is unprofessional and so are her employees/contractors. My last and most upsetting issue with Karen is in regards to her withholding my deposit.
She stated that the walls had excessive wear and tear, I caused a hole in the door, and that she had to repair sheetrock because I mounted a television on the wall. To my defense, the walls were not filthy and the move-out inspector stated there was definitely no reason to worry. (I asked her for confirmation on everything after dealing with Karen for two years.) This same person, emailed the exact opposite to Karen, but pictures prove otherwise.
I chose not to fight in court because the other issues were not properly documented. The move-in inspector, which is a different person than the move-out inspector, authorized the mounting of the television as long as I filled the holes, which I did. There was clearly no need to "repair sheetrock" as Karen claimed. She even mentioned that she might need to have electrical repairs due to the mounting as a means to keep my deposit!
Lastly, the hole was noticed after the move-in inspector and I signed the inspection report. Afterwards, I emailed Karen to make sure that it was noted and she then told me it was MY FAULT (in all caps) that the inspector did not add it but again, I no longer had access to the report. Karen also refused to contact the inspector for clarification. It's actually comical how absurb some of her accusations are and how far she will reach to keep every penny she doesn't work for. I regret my experience with Karen but have definitely learned what not to do as a business owner!
Property Managers will always, unfortunately, encounter substandard tenants like Brittany Jordan-Kelly that, YES, pay their rent, but the money you collect you will spend in correcting the damage she will cause from her poor to non-existent housekeeping. Her Move-Out Inspection included writing on walls, broken blinds, busted holes in bedroom doors and carpet so dirty after only 4 years it had to be replaced.
WHY IS THIS TENANT DISGRUNTLED? The tenant submitted an emergency maintenance request stating that her children's Physician had indicated a possible irritant with the air quality in the home as they had been getting sick with respiratory infections. I escalated the evaluation of the property condition and hired an Environmental Specialist to perform testing of the air quality and sampling. The result was the source of the irritant was that the tenant had failed change the HVAC Filter which is outlined in the lease agreement as her responsibility to perform quarterly during her tenancy.
The Intake vent was easily accessible in the hallway. It did not require fo her to enter the attic space. I wish that this site allowed positing of photos. I was the most disgusting. The reason she is so disgruntled is that she had to pay over $500.00 for duct cleaning and services needed to restore operation of the HVAC system. This was a brand new HVAC system installed at the time of this tenant's move in. The Air Handler and Condensing Unit were damaged, requiring a full Air Duct Cleaning to remove the significant amount of debris that was visibly present and hanging from the vents clogging the system in the home. An Eviction filing was the recourse if payment for the needed services was not included with her rental payment.
In closing, the Property Managers responsibility to protect the interest of her client. When tenants cause damage to the property, they must pay to repair or replace the damaged equipment. Tenants will always scream when they are made accountable for their actions or failure to fulfill their obligation as outlined in the Lease Contract. Brittany Jordan-Kelly will DESTROY your property.
Assurance Property Management Group, LLC. Reviews
Regardless of how great of a tenant I and my neighbors thought I was, Karen found a way to blame me for unnecessary repairs and to keep my deposit. The fact that she only corresponds via email should be a red flag. She is unprofessional and so are her employees/contractors. My last and most upsetting issue with Karen is in regards to her withholding my deposit.
She stated that the walls had excessive wear and tear, I caused a hole in the door, and that she had to repair sheetrock because I mounted a television on the wall. To my defense, the walls were not filthy and the move-out inspector stated there was definitely no reason to worry. (I asked her for confirmation on everything after dealing with Karen for two years.) This same person, emailed the exact opposite to Karen, but pictures prove otherwise.
I chose not to fight in court because the other issues were not properly documented. The move-in inspector, which is a different person than the move-out inspector, authorized the mounting of the television as long as I filled the holes, which I did. There was clearly no need to "repair sheetrock" as Karen claimed. She even mentioned that she might need to have electrical repairs due to the mounting as a means to keep my deposit!
Lastly, the hole was noticed after the move-in inspector and I signed the inspection report. Afterwards, I emailed Karen to make sure that it was noted and she then told me it was MY FAULT (in all caps) that the inspector did not add it but again, I no longer had access to the report. Karen also refused to contact the inspector for clarification. It's actually comical how absurb some of her accusations are and how far she will reach to keep every penny she doesn't work for. I regret my experience with Karen but have definitely learned what not to do as a business owner!
BRITTANY JORDAN-KELLY WILL DESTROY YOUR PROPERTY!
Property Managers will always, unfortunately, encounter substandard tenants like Brittany Jordan-Kelly that, YES, pay their rent, but the money you collect you will spend in correcting the damage she will cause from her poor to non-existent housekeeping. Her Move-Out Inspection included writing on walls, broken blinds, busted holes in bedroom doors and carpet so dirty after only 4 years it had to be replaced.
WHY IS THIS TENANT DISGRUNTLED? The tenant submitted an emergency maintenance request stating that her children's Physician had indicated a possible irritant with the air quality in the home as they had been getting sick with respiratory infections. I escalated the evaluation of the property condition and hired an Environmental Specialist to perform testing of the air quality and sampling. The result was the source of the irritant was that the tenant had failed change the HVAC Filter which is outlined in the lease agreement as her responsibility to perform quarterly during her tenancy.
The Intake vent was easily accessible in the hallway. It did not require fo her to enter the attic space. I wish that this site allowed positing of photos. I was the most disgusting. The reason she is so disgruntled is that she had to pay over $500.00 for duct cleaning and services needed to restore operation of the HVAC system. This was a brand new HVAC system installed at the time of this tenant's move in. The Air Handler and Condensing Unit were damaged, requiring a full Air Duct Cleaning to remove the significant amount of debris that was visibly present and hanging from the vents clogging the system in the home. An Eviction filing was the recourse if payment for the needed services was not included with her rental payment.
In closing, the Property Managers responsibility to protect the interest of her client. When tenants cause damage to the property, they must pay to repair or replace the damaged equipment. Tenants will always scream when they are made accountable for their actions or failure to fulfill their obligation as outlined in the Lease Contract. Brittany Jordan-Kelly will DESTROY your property.