Having owned my condo and been a permanent resident onsite at west bluff hills for over 20 years, i have had the experience of working with several management companies over that time. Amg, headed up by earl feuer is by far the worst by a long shot. I have never had any issues with any one of the previous management companies until amg was hired. I feel compelled to advise any homeowner/hoa board to please be advised of the long list of issues that occurred only after amg was assigned to “manage” west bluff hills Or more appropriately, lack thereof) the following issues are as such and not limited to: nonexistent customer service, property security Garage and vehicle break ins), basic maintenance i.E., shared laundry utilities either out of order, poorly serviced or not working up to proper specifications for paying over $4 per load for washing and drying, pest control, illegal dumping, unjustified towing of homeowners/tenants vehicles from their designated parking spots after there was a “tenant/homeowner permit requirement” put in place.
So please, read on if you are even considering hiring amg.
Written below is a personal, very frustrating and time consuming experience which occurred over the course of almost 1 year. It is not the only nor the slightest issue but one to add to the long list of such unprofessionalism of a “business” that deals with people’s personal space and sanctuary in which they live and call home.
In july of 2017 i was notified by the neighbor directly below me that there was a leak coming from their ceiling. There was no evidence whatsoever of anything leaking in my unit, i then suggested the unit below should contact the hoa to resolve the matter. Turns out, the leak was coming from under my bathroom floor in a “common area” pipe to which i would have no way whatsoever to know there was a leak since it was not within the “air space” of my unit and there was also no sign of water damage. It is clearly stated in our ccr/bylaws that the hoa will hire a plumber for an assessment and after that; it will be determined whose responsibility it is to take care of the repair. Earl, in his complete lack of knowledge of these ccr/bylaws, takes it upon himself to hire a commercial plumber to come out to assess the situation in the unit below mine. He has the company send not 1, but 2 plumbers to come out and assess a simple one-man job. On top of that, he pays for 1.5 hours of labor For both), of which 1 hour combined is overtime. The bill is $730!!! They repaired nothing). Any residential plumber would charge around $100 for the same job. I contact my homeowner’s insurance company, state farm to inquire about making a possible claim. They responded requesting the ccr’s/bylaws which i sent. They replied advising me that an assessment is an hoa responsibility. I then hired a private residential plumber to repair said leak which was found to be my responsibility. Approximately 1 month later with no contact since the “assessment” i receive an email from earl with a really stern tone stating that i owe for that invoice and no hoa board member was ever copied which is acting secrecy. Acting in secrecy is a violation of any hoa. He then sends me letters via usps stating that i am solely responsible for the invoice for the “repairs” and even tries to scare me into going to a “hearing “ to resolve the matter. Funny thing about earl and his complete negligence is that i had already hired and paid my own plumber to repair the leak months prior. He also denied my request to send me all board members names and email addresses when requested, yet another blatant violation. Why would he not do so? What is there to hide? I also requested all financial records of our hoa since amg came into management and again, i was denied and berated for my request. By law, i am entitled, as a homeowner to that information. Since there seems to be no governing body or agency for these types of businesses, i contacted via certified usps the attorney general of ca. I included all documentation from the previous 6-7 months and not 30-60 days after, he abruptly resigns as property manager in the middle of the month. If all of this didn’t happen to me, i wouldn’t believe it. Truly shocking how someone like this can still be in business. So again, please think twice before even considering hiring amg as your hoa property management company. Full documentation of my dealings with amg is available upon request for yscam to review.
On 01/11/16 I was contacted by US Mail from Earl Feuer of the Association Management Group which services the Park Place Bluffs Homeowners Association. The body of the letter stated a palm tree was impeding a rain gutter and needed to be removed. I removed the portion of the palm tree and notified them it had been accomplished. I recieved another letter on 02/17/16 saying the issue had not been resolved and they were going to fine me $50 for a blatant CC&R violation. I called the company and expalined it had. The staff told me they would take care of the issue. On 04/14/16 I recieved another letter this time certified mail stating the problem was the tree issue had not been resolved as it was now touching the "fence" and not the rain gutter on the roof as previously stated by them in the letters.
I called and email their business, stating the issue was the tree on the rain gutter and it was nowhere near the fence and not touching it. I additionally explained that if it ever did begin to touch or harm the fence I would remove the tree that was there before I purchased the property. I also requested Mr. Earl Feuer contact me in person or by telephone to discuss this issue as I was now unhappy with their business practices and attempting to fine me. Mr. Feuer refused to contact me other than in email. He stated it was an oversight by their company and it would be resolved because the tree had been cut away from the rain gutter and was not creating an issue with the fence and that the matter would be taken care of. I recieved an additional letter on 4/14/16 stating the I had not resolved the issue and would now be fined $100.00 and had to attend a board meeting to dispute my claim.
I emailed and called the Association Management Company to which was told the matter would be resolved and it was an oversight from their business and I would not be fined. Inbetween these letters I recieved another letter stating my patio cover was unacceptable and had to be removed or I would face additional charges and fines. After removing the patio cover, I notified them I had done so and recieved no confirmation back from them. On 05/10/16 I recieved another letter saying I was still in violation of the CC&R violation for the tree touching the gutter. I called and emailed them back pointing out the issue was fixed and their records keep changing from the fence to the gutter as they are two seperate issues. I requested Mr. Feuer contact me in person or by phone. He refused to do so. I called their office and spoke with "Yulande" who told me the matter had been recitifed. I requested a cc copy to myself from Mr. Feuer stating so and that he would not contact me by phone. Yulande told me she would ask Mr. Feur but could not "guarantee anything." I recieved no response until approximately two weeks later when I recieved an email from Mr. Feuer stating the issue had been resolved and that I fixed the issue and would not be fined for the supposed CC&R violation.
On 08/23/16, I recieved another certified letter from Association Management Group stating I will be fined $150.00 because the I failed to remove a palm tree that is "Too close" to the fence and that I must now attend a board meeting to avoid being fined. Their complaint went from touching a rain gutter that was corrected and cut away to touching the fence when it is clearly not and had well over 8" of travel to now being "Too close." They are levying fines upon me that I would have to pay for something I complied with their request the first time. The owner refuses to contact me via telephone to discuss the issue or come to my residence to be shown the issue is solved. The owner refused to give me so much as an email to contact board members to give them my personal rebuttal without going through his business. I am being needlessley fined by a company that continues to change their story on what the issue is after being presented with evidence the issue has been corrected. This company knows full well the legal expenses I would encur taking them to court would far outweigh the CC&R fines they levy against me. This is an unjust and unfair business practice that needs to be brought to the public attention to ensure others are made aware of what they are doing and inform people who may wish to do business with this company now or in the future.
Association Management Group, Inc. Reviews
Having owned my condo and been a permanent resident onsite at west bluff hills for over 20 years, i have had the experience of working with several management companies over that time. Amg, headed up by earl feuer is by far the worst by a long shot. I have never had any issues with any one of the previous management companies until amg was hired. I feel compelled to advise any homeowner/hoa board to please be advised of the long list of issues that occurred only after amg was assigned to “manage” west bluff hills Or more appropriately, lack thereof) the following issues are as such and not limited to: nonexistent customer service, property security Garage and vehicle break ins), basic maintenance i.E., shared laundry utilities either out of order, poorly serviced or not working up to proper specifications for paying over $4 per load for washing and drying, pest control, illegal dumping, unjustified towing of homeowners/tenants vehicles from their designated parking spots after there was a “tenant/homeowner permit requirement” put in place.
So please, read on if you are even considering hiring amg.
Written below is a personal, very frustrating and time consuming experience which occurred over the course of almost 1 year. It is not the only nor the slightest issue but one to add to the long list of such unprofessionalism of a “business” that deals with people’s personal space and sanctuary in which they live and call home.
In july of 2017 i was notified by the neighbor directly below me that there was a leak coming from their ceiling. There was no evidence whatsoever of anything leaking in my unit, i then suggested the unit below should contact the hoa to resolve the matter. Turns out, the leak was coming from under my bathroom floor in a “common area” pipe to which i would have no way whatsoever to know there was a leak since it was not within the “air space” of my unit and there was also no sign of water damage. It is clearly stated in our ccr/bylaws that the hoa will hire a plumber for an assessment and after that; it will be determined whose responsibility it is to take care of the repair. Earl, in his complete lack of knowledge of these ccr/bylaws, takes it upon himself to hire a commercial plumber to come out to assess the situation in the unit below mine. He has the company send not 1, but 2 plumbers to come out and assess a simple one-man job. On top of that, he pays for 1.5 hours of labor For both), of which 1 hour combined is overtime. The bill is $730!!! They repaired nothing). Any residential plumber would charge around $100 for the same job. I contact my homeowner’s insurance company, state farm to inquire about making a possible claim. They responded requesting the ccr’s/bylaws which i sent. They replied advising me that an assessment is an hoa responsibility. I then hired a private residential plumber to repair said leak which was found to be my responsibility. Approximately 1 month later with no contact since the “assessment” i receive an email from earl with a really stern tone stating that i owe for that invoice and no hoa board member was ever copied which is acting secrecy. Acting in secrecy is a violation of any hoa. He then sends me letters via usps stating that i am solely responsible for the invoice for the “repairs” and even tries to scare me into going to a “hearing “ to resolve the matter. Funny thing about earl and his complete negligence is that i had already hired and paid my own plumber to repair the leak months prior. He also denied my request to send me all board members names and email addresses when requested, yet another blatant violation. Why would he not do so? What is there to hide? I also requested all financial records of our hoa since amg came into management and again, i was denied and berated for my request. By law, i am entitled, as a homeowner to that information. Since there seems to be no governing body or agency for these types of businesses, i contacted via certified usps the attorney general of ca. I included all documentation from the previous 6-7 months and not 30-60 days after, he abruptly resigns as property manager in the middle of the month. If all of this didn’t happen to me, i wouldn’t believe it. Truly shocking how someone like this can still be in business. So again, please think twice before even considering hiring amg as your hoa property management company. Full documentation of my dealings with amg is available upon request for yscam to review.
On 01/11/16 I was contacted by US Mail from Earl Feuer of the Association Management Group which services the Park Place Bluffs Homeowners Association. The body of the letter stated a palm tree was impeding a rain gutter and needed to be removed. I removed the portion of the palm tree and notified them it had been accomplished. I recieved another letter on 02/17/16 saying the issue had not been resolved and they were going to fine me $50 for a blatant CC&R violation. I called the company and expalined it had. The staff told me they would take care of the issue. On 04/14/16 I recieved another letter this time certified mail stating the problem was the tree issue had not been resolved as it was now touching the "fence" and not the rain gutter on the roof as previously stated by them in the letters.
I called and email their business, stating the issue was the tree on the rain gutter and it was nowhere near the fence and not touching it. I additionally explained that if it ever did begin to touch or harm the fence I would remove the tree that was there before I purchased the property. I also requested Mr. Earl Feuer contact me in person or by telephone to discuss this issue as I was now unhappy with their business practices and attempting to fine me. Mr. Feuer refused to contact me other than in email. He stated it was an oversight by their company and it would be resolved because the tree had been cut away from the rain gutter and was not creating an issue with the fence and that the matter would be taken care of. I recieved an additional letter on 4/14/16 stating the I had not resolved the issue and would now be fined $100.00 and had to attend a board meeting to dispute my claim.
I emailed and called the Association Management Company to which was told the matter would be resolved and it was an oversight from their business and I would not be fined. Inbetween these letters I recieved another letter stating my patio cover was unacceptable and had to be removed or I would face additional charges and fines. After removing the patio cover, I notified them I had done so and recieved no confirmation back from them. On 05/10/16 I recieved another letter saying I was still in violation of the CC&R violation for the tree touching the gutter. I called and emailed them back pointing out the issue was fixed and their records keep changing from the fence to the gutter as they are two seperate issues. I requested Mr. Feuer contact me in person or by phone. He refused to do so. I called their office and spoke with "Yulande" who told me the matter had been recitifed. I requested a cc copy to myself from Mr. Feuer stating so and that he would not contact me by phone. Yulande told me she would ask Mr. Feur but could not "guarantee anything." I recieved no response until approximately two weeks later when I recieved an email from Mr. Feuer stating the issue had been resolved and that I fixed the issue and would not be fined for the supposed CC&R violation.
On 08/23/16, I recieved another certified letter from Association Management Group stating I will be fined $150.00 because the I failed to remove a palm tree that is "Too close" to the fence and that I must now attend a board meeting to avoid being fined. Their complaint went from touching a rain gutter that was corrected and cut away to touching the fence when it is clearly not and had well over 8" of travel to now being "Too close." They are levying fines upon me that I would have to pay for something I complied with their request the first time. The owner refuses to contact me via telephone to discuss the issue or come to my residence to be shown the issue is solved. The owner refused to give me so much as an email to contact board members to give them my personal rebuttal without going through his business. I am being needlessley fined by a company that continues to change their story on what the issue is after being presented with evidence the issue has been corrected. This company knows full well the legal expenses I would encur taking them to court would far outweigh the CC&R fines they levy against me. This is an unjust and unfair business practice that needs to be brought to the public attention to ensure others are made aware of what they are doing and inform people who may wish to do business with this company now or in the future.