The HOA management division of this company in San Antonio is horrible. They do very little of what they write that they can do, very little of what they tell you they will do, and very little of what they tell you in face-to-face meetings to resolve issues.
Trying to get a real person to answer the phone is a challenge into itself. Their voice mail system requires you to CORRECTLY spell the WHOLE first and last name of the person you want to reach. I have never been successful in doing that, even knowing the name.
Evidently the management is very poor because the troops on the front line are left to fend for themselves. I am so frustrated in trying to contact the President, Kelly Brewster, that I could scream. The moat around her castle is wide and deep. Impenetrable.
If you are looking for a good HOA management company, don't stop here.
Predatory practices. They won't send out timely statement or email reminders for payments due. So if you're late you send in your late fee but guess what? They tack on a $20 HANDLING charge for that late fee. Once they do that, they don't send another statement to you telling you that. They now send you another 'you're late' with your payment becuase you shorted them the $20 which makes you perpetually late. I'd like to see a class action suit to see how many others have suffered from this abusive and predatory bookkeeping. Doesn't a $20 handling fee to process your late payment defeat the late payment fee? Is it me? Am I being unreasonable? I don't think so!
Associa Hill Country Reviews
Non Responsive
The HOA management division of this company in San Antonio is horrible. They do very little of what they write that they can do, very little of what they tell you they will do, and very little of what they tell you in face-to-face meetings to resolve issues.
Trying to get a real person to answer the phone is a challenge into itself. Their voice mail system requires you to CORRECTLY spell the WHOLE first and last name of the person you want to reach. I have never been successful in doing that, even knowing the name.
Evidently the management is very poor because the troops on the front line are left to fend for themselves. I am so frustrated in trying to contact the President, Kelly Brewster, that I could scream. The moat around her castle is wide and deep. Impenetrable.
If you are looking for a good HOA management company, don't stop here.
Predatory practices. They won't send out timely statement or email reminders for payments due. So if you're late you send in your late fee but guess what? They tack on a $20 HANDLING charge for that late fee. Once they do that, they don't send another statement to you telling you that. They now send you another 'you're late' with your payment becuase you shorted them the $20 which makes you perpetually late. I'd like to see a class action suit to see how many others have suffered from this abusive and predatory bookkeeping. Doesn't a $20 handling fee to process your late payment defeat the late payment fee? Is it me? Am I being unreasonable? I don't think so!