My daughter (college student at the University of Missouri - Columbia), entered into a 1 year lease in the August of 2016, and moved out at the under of her lease in July 31, 2017. The apartment was cleaned upon her move out, and inspected upon moving out. We thought everything was fine as we had not heard from Aspens Heights. But, in January 2018, I began to receive phone calls from National Credit Systems (Isaac Berry) that my daughter owed them $360 for carpet cleaning.
There was never any verbal at the move-out inspection or written communication prior to January 2018, that the carpet was not cleaned to their satisfaction. Landlord/tenant laws also state that upon the end of the lease, the landlord has 30 days to submit such a request for any damages. Aspen Heights also rented out my daughter's apartment immediately upon her departure.
For Aspen Heights to submit a claim for repairs 6 months later is against landlord/tenant laws. They continue to have this collection agency call and harass me for payment. The collection agency representative, Isaac Berry, is very rude and yells at me calling me out of my name in an attempt to collect this fraudulent debt.
I researched Aspen Heights and National Credit Systems online, and found many complaints about this same tactic that they have pulled with other tenants. They must be stopped.
Aspen Heights Reviews
My daughter (college student at the University of Missouri - Columbia), entered into a 1 year lease in the August of 2016, and moved out at the under of her lease in July 31, 2017. The apartment was cleaned upon her move out, and inspected upon moving out. We thought everything was fine as we had not heard from Aspens Heights. But, in January 2018, I began to receive phone calls from National Credit Systems (Isaac Berry) that my daughter owed them $360 for carpet cleaning.
There was never any verbal at the move-out inspection or written communication prior to January 2018, that the carpet was not cleaned to their satisfaction. Landlord/tenant laws also state that upon the end of the lease, the landlord has 30 days to submit such a request for any damages. Aspen Heights also rented out my daughter's apartment immediately upon her departure.
For Aspen Heights to submit a claim for repairs 6 months later is against landlord/tenant laws. They continue to have this collection agency call and harass me for payment. The collection agency representative, Isaac Berry, is very rude and yells at me calling me out of my name in an attempt to collect this fraudulent debt.
I researched Aspen Heights and National Credit Systems online, and found many complaints about this same tactic that they have pulled with other tenants. They must be stopped.