I have been going to Aspen Auto for over 4 years, and I will not go back because what happened to me on my last oil change. I only go there for oil changes because they used to do them for $25, they are now $40. The reason I only went there for oil changes is because they typically charge 20 – 40 % more for any actual mechanic work than anywhere in town. I needed a timing belt on my 4 runner, Aspen auto quoted me around $1,200.00. I took it to Toyota they did it for under $800.00. That being said here is what happened to me. I called to make an appointment and got their answering machine. I left a message and did not hear back from them. So I called the following week on Monday and they gave me a 1:00pm Friday appointment. So I drop my car off and they ask me when I need my car, I tell them at 4:30pm would be great. I leave and go back to work. 4:40pm comes by and no word. So I call, they put me on hold for 10 minutes without picking back up. I called again and the technician finally told me that they couldn’t do my oil change because they could not get my hood opened. I do have a bumper guard grill on car and it is a little bent in. However, they have been dealing with this car for 4 years and have had no issues in the past. Also they had my car for three and a half hours and did not call me to let me know of the situation or even help them open my hood. I tell them to stop any work they were doing on my car and that I was on my way. I get there and I wait for 5 minutes while they deal with other customers, at this point I am agitated but calm waiting for them to “make it right”. The manager switches with his other employee to take care of me. He prints off some paper work and tells me I need sign for it. So I sign for it and he gives me my keys without saying anything about the situation. At this point I am done, in his lobby with a few customers and a 14-year-old, I say, “This is ridiculous, you have had my car for 4 hours and you couldn’t call me or figure out how to open my hood. This is bull s**t and you have lost me as a customer.” Keep in mind that I keep this PG-13 for the kids’ sake. I proceed to walk to my car and I hear the manager say to me, “Excuse me sir?” I turned around thinking he was going to try to make it right. That was not the case, he told me that I was not welcome back because I used profanity in his shop. This petty manager couldn’t accept the fact that I “quit” and proceeded to try and “fire” me. After this thing got ugly, he told me I was being immature with my language and then continued to cuss me out. I argued right back and it got really heated to the point we were in each other’s faces. I left feeling threatened, upset, and shaken. The point is they do not care about their customers, they are overly expensive, and the manager is a petty man, who does not care about his shop. Do not go there, any place is better than Aspen Auto. I will be filing a grievance with the Better Business Bureau.
I had a oil leak I took it in three times for them to get it right they were very mad at me exspecialy when I told them they put in the wrong ani freeze my truck was in there a long time I have not used my four wheel drive since they work on it today was the first I notice that the hubs had no wording on it that said automatic I told my wife that they switch them out but how can we prove it and why now because this was the first time I used it did not pay close attention to my front hubs and I'm very very upset over this because I have a lot of medical problems and I can't afford them to be replace I guess don't get them mad they have ways of getting even lord know I work a honest life style now I have this all I can say people have ice running through there vains it's not right thank you
Aspen Auto Clinic Reviews
I have been going to Aspen Auto for over 4 years, and I will not go back because what happened to me on my last oil change. I only go there for oil changes because they used to do them for $25, they are now $40. The reason I only went there for oil changes is because they typically charge 20 – 40 % more for any actual mechanic work than anywhere in town. I needed a timing belt on my 4 runner, Aspen auto quoted me around $1,200.00. I took it to Toyota they did it for under $800.00. That being said here is what happened to me. I called to make an appointment and got their answering machine. I left a message and did not hear back from them. So I called the following week on Monday and they gave me a 1:00pm Friday appointment. So I drop my car off and they ask me when I need my car, I tell them at 4:30pm would be great. I leave and go back to work. 4:40pm comes by and no word. So I call, they put me on hold for 10 minutes without picking back up. I called again and the technician finally told me that they couldn’t do my oil change because they could not get my hood opened. I do have a bumper guard grill on car and it is a little bent in. However, they have been dealing with this car for 4 years and have had no issues in the past. Also they had my car for three and a half hours and did not call me to let me know of the situation or even help them open my hood. I tell them to stop any work they were doing on my car and that I was on my way. I get there and I wait for 5 minutes while they deal with other customers, at this point I am agitated but calm waiting for them to “make it right”. The manager switches with his other employee to take care of me. He prints off some paper work and tells me I need sign for it. So I sign for it and he gives me my keys without saying anything about the situation. At this point I am done, in his lobby with a few customers and a 14-year-old, I say, “This is ridiculous, you have had my car for 4 hours and you couldn’t call me or figure out how to open my hood. This is bull s**t and you have lost me as a customer.” Keep in mind that I keep this PG-13 for the kids’ sake. I proceed to walk to my car and I hear the manager say to me, “Excuse me sir?” I turned around thinking he was going to try to make it right. That was not the case, he told me that I was not welcome back because I used profanity in his shop. This petty manager couldn’t accept the fact that I “quit” and proceeded to try and “fire” me. After this thing got ugly, he told me I was being immature with my language and then continued to cuss me out. I argued right back and it got really heated to the point we were in each other’s faces. I left feeling threatened, upset, and shaken. The point is they do not care about their customers, they are overly expensive, and the manager is a petty man, who does not care about his shop. Do not go there, any place is better than Aspen Auto. I will be filing a grievance with the Better Business Bureau.
I had a oil leak I took it in three times for them to get it right they were very mad at me exspecialy when I told them they put in the wrong ani freeze my truck was in there a long time I have not used my four wheel drive since they work on it today was the first I notice that the hubs had no wording on it that said automatic I told my wife that they switch them out but how can we prove it and why now because this was the first time I used it did not pay close attention to my front hubs and I'm very very upset over this because I have a lot of medical problems and I can't afford them to be replace I guess don't get them mad they have ways of getting even lord know I work a honest life style now I have this all I can say people have ice running through there vains it's not right thank you