It has been one year since I had my air conditioner installed. Buyer beware - I was 70 years old at the time and had been without air conditioning for over a week during the Texas hot summer. The salesman came over on a Sunday night and told me he could have a team there that night to install a new air conditioner.
I told him I would not pull anyone out on a Sunday night - Monday would be fine. He then went on to give me a song and dance on what I needed. I have never purchased an air conditioner and the house was so hot. Well if I bought these special air conditioner they would replace the filter and flush the air conditioner twice a year.
The first service came and I was told no I had to buy the filter myself. Now I had taken very careful notes and it was included in my notes. Then the second service arrived. The repairman did not flush the unit (I of course had purchased the filter myself. The next they installed down stairs was out and they told me they were not there to fix that.
He then went on to tell me we had added the nest. Well I told him for $14,000.00 it was included. Then he told me it was my board and they had not installed a new one. My contract plainly showed they had installed a new board for the $14,000.00. They he told me it was a power surage and he would trace it for $90.00 per quarter hour.
I told him I had purchased this house 19 years prior and my old airconditioner had done just fine for 18 years so I felt he was wrong on that point also. Then he wanted me to sign a work order for $165.00 for labor for him to replace the nest that went bad down stairs after one year. I refused and he left. I have had a contract for upkeep on this unit since it was installed and was told it had expired.
Cost is $12 per month. I accepted that contract one month ago to find out it covers NOTHING. My son's airconditioner just went out. ARS Austin is one of the places he called for a quote. He found for the same until he could get it for half the cost and with the same warranty. I find this company very unprofessional. At this point I have canceled the $12 a month contract.
My son has ordered from Amazon a new nest for down stairs and he will install it himself since he does this type of work for a living. I would say in short Before - no matter how hot your home might be
1) get quotes so you do not get ripped off. I have been paying for this unit for a year and still owe $11,000.00 - my son just had the same exact until installed and he only owes $9,000.00. So I over paid a min of $5,000.00.
2) check out the reviews on the internet. This unit it took them forever to get it right it would not cool and I was coming home to a 90 plus degree house with a new aircondition! Now one year later the down stairs does not work. My old one was 18 years without ever a problem. I really wish I have never heard of ARS - Austin, TX.
ARS / Rescue Rooter Austin Reviews
It has been one year since I had my air conditioner installed. Buyer beware - I was 70 years old at the time and had been without air conditioning for over a week during the Texas hot summer. The salesman came over on a Sunday night and told me he could have a team there that night to install a new air conditioner.
I told him I would not pull anyone out on a Sunday night - Monday would be fine. He then went on to give me a song and dance on what I needed. I have never purchased an air conditioner and the house was so hot. Well if I bought these special air conditioner they would replace the filter and flush the air conditioner twice a year.
The first service came and I was told no I had to buy the filter myself. Now I had taken very careful notes and it was included in my notes. Then the second service arrived. The repairman did not flush the unit (I of course had purchased the filter myself. The next they installed down stairs was out and they told me they were not there to fix that.
He then went on to tell me we had added the nest. Well I told him for $14,000.00 it was included. Then he told me it was my board and they had not installed a new one. My contract plainly showed they had installed a new board for the $14,000.00. They he told me it was a power surage and he would trace it for $90.00 per quarter hour.
I told him I had purchased this house 19 years prior and my old airconditioner had done just fine for 18 years so I felt he was wrong on that point also. Then he wanted me to sign a work order for $165.00 for labor for him to replace the nest that went bad down stairs after one year. I refused and he left. I have had a contract for upkeep on this unit since it was installed and was told it had expired.
Cost is $12 per month. I accepted that contract one month ago to find out it covers NOTHING. My son's airconditioner just went out. ARS Austin is one of the places he called for a quote. He found for the same until he could get it for half the cost and with the same warranty. I find this company very unprofessional. At this point I have canceled the $12 a month contract.
My son has ordered from Amazon a new nest for down stairs and he will install it himself since he does this type of work for a living. I would say in short Before - no matter how hot your home might be
1) get quotes so you do not get ripped off. I have been paying for this unit for a year and still owe $11,000.00 - my son just had the same exact until installed and he only owes $9,000.00. So I over paid a min of $5,000.00.
2) check out the reviews on the internet. This unit it took them forever to get it right it would not cool and I was coming home to a 90 plus degree house with a new aircondition! Now one year later the down stairs does not work. My old one was 18 years without ever a problem. I really wish I have never heard of ARS - Austin, TX.