I agreed to purchase a new Camry from Arlington Toyota that they would bring in from another dealer. When I picked up the car I was not informed that they had substituted another car with less features, but charged the price of the first car. I was also charged twicwe for mats.
It took numerous calls and emails (including three to Toyota.com) to finally schedule a meeting with an administrator. My initial complaint was being charged twice for mats. At the meeting I asked to see the specs of the car I received.
I could clearly see I was charged for two options not received. If I hadn't asked to see the specs sheet I wouldn't have known as no one at the dealership would have informed me. Honestly was definitely missing from this transaction, with deception filling the void.
Worst service ever. People do not respond to messages. People do not handle situations. They don't even bother calling you. They make their money and that's all they care about. The customer means NOTHING. do NOT give these crooks your money. Never again. And I will leave a negative review any and everywhere I can.
Arlington Toyota Reviews
I agreed to purchase a new Camry from Arlington Toyota that they would bring in from another dealer. When I picked up the car I was not informed that they had substituted another car with less features, but charged the price of the first car. I was also charged twicwe for mats.
It took numerous calls and emails (including three to Toyota.com) to finally schedule a meeting with an administrator. My initial complaint was being charged twice for mats. At the meeting I asked to see the specs of the car I received.
I could clearly see I was charged for two options not received. If I hadn't asked to see the specs sheet I wouldn't have known as no one at the dealership would have informed me. Honestly was definitely missing from this transaction, with deception filling the void.
Worst service ever. People do not respond to messages. People do not handle situations. They don't even bother calling you. They make their money and that's all they care about. The customer means NOTHING. do NOT give these crooks your money. Never again. And I will leave a negative review any and everywhere I can.