We purchased an arcade from Funtime in November 2015. We received the arcade in December and had issues from the beginning. Prior to purchasing the owner Roland explained that we had to only plug in and use. Very simple. Well not so much. We had to spend hours on the phone hooking up the arcade and then had issues with the guns that we purchased as an add on for $300+. We were told numerous times that there would be a video on his site explaining how to installthe guns. 4 months later and still no gun video. He then told us to have internet installed on the machine so he could prgram it remotely. We paid a company to come out and install wifi and paid for this service. After we did that Roland was not able to remotely enter our computer to program the game. We've had issues using the machine and had to call Roland several times to help us out. In july of 2016 Roland asked us to ship the computer unit out to him and he would program the guns. he kept our unit for 6 weeks after telling us it would only be 2 weeks. He shipped it out to us explaining that it worked. We could not hook up the unit so we paid a computer consultant to come out and set up the machine for us again costing us money. The guns still weren't working even though Roland stated they were. We again paid computer consultant to come out and see if they could program the guns for us. They were not able to program the guns and we had to pay for the visit. We finally called Roland again and explained that we had our computer guys out twice and the guns could not work. He then finally told us that the guns did not work and would not work. He was very rude!! And would not come to an agreement with us to settle this matter. Funtime Arcade continues to sell their Arcades with the gun add on even though he cannot get the guns to work. He is scamming his customer and taking money for items that he himself cannot get to work.
Arcade Cabinet Reviews
We purchased an arcade from Funtime in November 2015. We received the arcade in December and had issues from the beginning. Prior to purchasing the owner Roland explained that we had to only plug in and use. Very simple. Well not so much. We had to spend hours on the phone hooking up the arcade and then had issues with the guns that we purchased as an add on for $300+. We were told numerous times that there would be a video on his site explaining how to installthe guns. 4 months later and still no gun video. He then told us to have internet installed on the machine so he could prgram it remotely. We paid a company to come out and install wifi and paid for this service. After we did that Roland was not able to remotely enter our computer to program the game. We've had issues using the machine and had to call Roland several times to help us out. In july of 2016 Roland asked us to ship the computer unit out to him and he would program the guns. he kept our unit for 6 weeks after telling us it would only be 2 weeks. He shipped it out to us explaining that it worked. We could not hook up the unit so we paid a computer consultant to come out and set up the machine for us again costing us money. The guns still weren't working even though Roland stated they were. We again paid computer consultant to come out and see if they could program the guns for us. They were not able to program the guns and we had to pay for the visit. We finally called Roland again and explained that we had our computer guys out twice and the guns could not work. He then finally told us that the guns did not work and would not work. He was very rude!! And would not come to an agreement with us to settle this matter. Funtime Arcade continues to sell their Arcades with the gun add on even though he cannot get the guns to work. He is scamming his customer and taking money for items that he himself cannot get to work.