I wanted to try a new company online to order livestock. I found AquariumCreationsOnline.com and wanted to give it a try. On February 17, I ordered $616 worth of stuff. After a couple days and I didn't receive a confirmation of shipping, etc. I called and left a message and also an email. On February 21st, Tom the owner called me and we had a great conversation on his company and the quality of his livestock. I was confident that this could potentially be a great place to order moving forward. He indicated that some of the stuff I ordered was being quarantined and prepped for shipment and he wanted to put some of the fish I ordered together to make sure they were getting along and eating. I was fine with it and thought how great Tom was and really cared.
I waited another week and a half and on February 28th, I emailed and left a phone message for Tom to check the status of my order. I didn't hear back so I waited until March 3rd to reach out again. Finally Tom sends me an email regarding his son and that he was in a serious accident and was in a coma. I felt terrible for the family and wished his family the best and my condolences. Here is the email:
"On Mar 3, 2016, at 9:26 PM, Order Manager wrote:
Hi Jon - most of the delay has been because of what's going on with my stepson. I believe I spoke to you about it. Just in case I hadn't. David is in a coma from a motorcycle accident 2 weeks ago. His cerebral pressure is through the roof and he has 2 bleeds in the head. We have been spending almost all of our time at the hospital because he is critical. I did do the test with multiple females and it didn't go well. Too much fighting. We have been feeding our swimming pets daily and heading back to the hospital. Over the weekend I will see if everything is ready, etc. I will touch base with you next week. I appreciate your patience. As you know we are a very close family business and this has been just so hard on everyone.
Tom"
Of course, I wanted to respect that so I indicated to focus on his son David and just cancel my order and refund it. I didn't want to burden him at a time like this. On March 21st, Tom sends me an email that says that his son David is slipping away and that he would refund me the money.
THIS COMPANY IS RAN BY A BUNCH OF CROOKS! THEY WILL TAKE YOUR MONEY AND YOU WILL NOT RECEIVE ANYTHING NOR HEAR FROM THEM AGAIN! I HAD TO FILE CREDIT CARD FRAUD WITH MY CREDIT CARD COMPANY AFTER NOT HEARING FROM THESE CLOWNS FOR 3 MONTHS! GOOGLE THEM AND READ THE REVIEWS BEFORE YOU THINK ABOUT ORDERING FROM THEM,FUNNY THEIR RESPONSE TO THE BAD REVIEWS ARE THAT OTHER COMPANIES ARE TRYING TO GIVE THEM A BAD NAME, TOTAL JOKE ! YOU CAN ALSO FIND MORE REVIEWS HERE, SAME COMPANY! https://www.sitejabber.com/reviews/aquacon.com
On September 12, 2017 I placed an on-line order with [email protected] The order was for 2 pounds of caulerpa, I paid $129.97, which included shipping.
On 10/3/17 I called and spoke with Tom. He said that the caulerpa supply was delayed due to a hurricane. He said it would ship next week.
0n 10/23/17 I send an e-mail asking about my order. No Response.
On 10/30/17 I called and left a message.
11/1/17 Tom returned my call. He has no caulerpa to send me. He asked if he could send sea lettuce instead. Sure that would be fine. But I still got nothing.
On 1/9/18 I called and left a message demanding the refund on my money in its entirety. Nothing.
On 1/25/18 I sent another e-mail again demanding a full refund for my $129.97. Still no response, no product and no refund.
2/6/18 Another e-mail was sent to Tom Hellwig at Aquarium Creations demanding a full refund. Once again nothing.
3/18/18 I send another e-mail. This time threatening to make a formal complaint to the Better Business Bureau and also put a complaint on social media. I thought, stupid me, that Tom would at the very least, call me, refund me money. Nothing!!! He stole my $129.97. Refused to send my order. Refused to refund my money.
Aquarium Creations Online Reviews
I wanted to try a new company online to order livestock. I found AquariumCreationsOnline.com and wanted to give it a try. On February 17, I ordered $616 worth of stuff. After a couple days and I didn't receive a confirmation of shipping, etc. I called and left a message and also an email. On February 21st, Tom the owner called me and we had a great conversation on his company and the quality of his livestock. I was confident that this could potentially be a great place to order moving forward. He indicated that some of the stuff I ordered was being quarantined and prepped for shipment and he wanted to put some of the fish I ordered together to make sure they were getting along and eating. I was fine with it and thought how great Tom was and really cared.
I waited another week and a half and on February 28th, I emailed and left a phone message for Tom to check the status of my order. I didn't hear back so I waited until March 3rd to reach out again. Finally Tom sends me an email regarding his son and that he was in a serious accident and was in a coma. I felt terrible for the family and wished his family the best and my condolences. Here is the email:
"On Mar 3, 2016, at 9:26 PM, Order Manager wrote:
Hi Jon - most of the delay has been because of what's going on with my stepson. I believe I spoke to you about it. Just in case I hadn't. David is in a coma from a motorcycle accident 2 weeks ago. His cerebral pressure is through the roof and he has 2 bleeds in the head. We have been spending almost all of our time at the hospital because he is critical. I did do the test with multiple females and it didn't go well. Too much fighting. We have been feeding our swimming pets daily and heading back to the hospital. Over the weekend I will see if everything is ready, etc. I will touch base with you next week. I appreciate your patience. As you know we are a very close family business and this has been just so hard on everyone.
Tom"
Of course, I wanted to respect that so I indicated to focus on his son David and just cancel my order and refund it. I didn't want to burden him at a time like this. On March 21st, Tom sends me an email that says that his son David is slipping away and that he would refund me the money.
CROOKS! BUYERS BEWARE!
THIS COMPANY IS RAN BY A BUNCH OF CROOKS! THEY WILL TAKE YOUR MONEY AND YOU WILL NOT RECEIVE ANYTHING NOR HEAR FROM THEM AGAIN! I HAD TO FILE CREDIT CARD FRAUD WITH MY CREDIT CARD COMPANY AFTER NOT HEARING FROM THESE CLOWNS FOR 3 MONTHS! GOOGLE THEM AND READ THE REVIEWS BEFORE YOU THINK ABOUT ORDERING FROM THEM,FUNNY THEIR RESPONSE TO THE BAD REVIEWS ARE THAT OTHER COMPANIES ARE TRYING TO GIVE THEM A BAD NAME, TOTAL JOKE ! YOU CAN ALSO FIND MORE REVIEWS HERE, SAME COMPANY! https://www.sitejabber.com/reviews/aquacon.com
On September 12, 2017 I placed an on-line order with [email protected] The order was for 2 pounds of caulerpa, I paid $129.97, which included shipping.
On 10/3/17 I called and spoke with Tom. He said that the caulerpa supply was delayed due to a hurricane. He said it would ship next week.
0n 10/23/17 I send an e-mail asking about my order. No Response.
On 10/30/17 I called and left a message.
11/1/17 Tom returned my call. He has no caulerpa to send me. He asked if he could send sea lettuce instead. Sure that would be fine. But I still got nothing.
On 1/9/18 I called and left a message demanding the refund on my money in its entirety. Nothing.
On 1/25/18 I sent another e-mail again demanding a full refund for my $129.97. Still no response, no product and no refund.
2/6/18 Another e-mail was sent to Tom Hellwig at Aquarium Creations demanding a full refund. Once again nothing.
3/18/18 I send another e-mail. This time threatening to make a formal complaint to the Better Business Bureau and also put a complaint on social media. I thought, stupid me, that Tom would at the very least, call me, refund me money. Nothing!!! He stole my $129.97. Refused to send my order. Refused to refund my money.
This is theft! This is fraud!